The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“This is my third time ordering from woolroom, as I'm slowly switching all my bedding to natural fibres! Everything I've had so far has been lovely down to the last detail (I even use the pillow bags to store my bed linen in as it keeps it clean and all in the one place). I recommend this brand to everyone I know when they're looking for new bedding, it's the best!”

Helpful Report

Posted 5 years ago

“I had such high hopes of this 2 tog duvet. Firstly, I noticed that it was too big to fit inside a standard size duvet cover, and that the noise it makes is like the crinkle of a crisp packet (odd, I know, for a duvet to any sound at all never mind a crinkly sound) I have found it simply too hot, even in an unheated bedroom with the window open. I have awoken at 4am, sweltering. Last night, I was flipping it over every 20 minutes, searching for a cool side; it ended off being thrown onto the floor as I went back to a cotton blanket instead. Sadly, an expensive mistake.”

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Posted 5 years ago

“Excellent quality as expected. This is our third purchase of a Wool Deluxe duvet set, this occasion for a single bed. We can't fault the quality of the product and sleeping comfort through the night is excellent. I'm still accused of pinching all the duvet even with it's weight! Time to pop the two all seasons together, weather is definitely on the turn. Thanks....”

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Posted 5 years ago

“As always nicely presented and quick to arrive”

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Posted 5 years ago

“First class service. Goods delivered in good time well packaged and as described”

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Posted 5 years ago

“Telephone calls answered promptly, everyone very polite and helpful, not a machine or button to press. Excellent service and love the duvet.”

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Posted 5 years ago

“We have not received our order yet which was placed on Nov. 8. Please advise.”

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Posted 6 years ago

“Hello, the 'good' rating, rather than 'Very Good', is not against the company as a whole, indeed, I have bought from The Wool Room in the past and been quite happy - or I would not be back! The reason is simply a 'glitch' in the delivery addressing, which has been taken up with thewoolroom, and I'm sure will not happen again. As in the past, we are very pleased with the product - in this case a mattress topper which is top quality and lovely to use.”

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Posted 6 years ago

“Thank you for the quick delivery”

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Posted 6 years ago

“We're delighted with our purchases. We bought the bedding bundle; topper, duvet and pillows. We'd highly recommend.”

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Posted 6 years ago

“Over time I have bought a wool mattress, duvet, pillows and some extra wool filling. The company is helpful and their products really are high quality. I read an article yesterday questioning wool in bedding, but if looked after as Woolrooom advises, I think it is really wonderful to sleep with - really cosy in winter and not too hot in the summer. Be prepared for something flatter than feathers in duvets, and try to keep open to the difference in how it feels. I honestly think it's worth it.”

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Posted 6 years ago

“The wool and alpaca blanket is perfect. I appreciate the alternative to inhumane goose down and I love the use of organic cotton. This is a lovely producer.”

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Posted 6 years ago

“Wool topper arrived quickly in perfect condition and is already keeping us warmer. Great service thank you. Glad to be supporting the great British wool industry.”

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Posted 6 years ago

“Very good online company to deal with”

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Posted 6 years ago

“I would recommend this cushion insert for anyone who wants something firmer than a duck feather insert.”

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Posted 6 years ago

“Delivery was quick and well informed. I overheat at night and don't sleep well. I was advised to try wool (replacing down) on the basis it helps regulate your temperature. I have purchased the all season duvet, just over a week of use now. I am sleeping longer and feel more comfortable in bed.”

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Posted 6 years ago

“Good service and very good product”

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Posted 6 years ago

“I love this duvet. It meets my needs perfectly. I was tempted to go for the medium tog because I'm usually cold before I go to bed and take ages to warm up. However I've been having disrupted sleep due to waking up soaking wet from overheating so I decided to try the light tog duvet and I certainly don't regret it. Best purchase I've made in a long time. Thanks Woolroom, excellent product.”

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Posted 6 years ago

“I'm really impressed with the service, the helpful staff and most importantly the duvets. Have got one for each member of the family now!”

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Posted 6 years ago

“First we got an e mail stating our order was cancelled, then got an e mail that it had shipped. Still waiting for the pillow.”

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Posted 6 years ago

Hi Marilyn, I'm so sorry for the confusion with your order. Hopefully you received your pillows and are happy with your purchase. Sally

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews