The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and wonderful pillow! Thanks for your attention to my order!”

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Posted 5 years ago

Thank you for the feedback, we are pleased to hear you are happy with your order. Woolroom

Posted 5 years ago

“Excellent service and product. We are sleeping much better now thank you!”

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Posted 5 years ago

We are pleased to hear you are sleeping better. Thank you for the feedback. Woolroom

Posted 5 years ago

“Couldn't be happier with the quality, comfort and flexibility of this product. Thank you.”

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Posted 5 years ago

Thank you for the feedback, we are pleased to hear you are happy with you bedding. Woolroom

Posted 5 years ago

“Excellent service and communication.”

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Posted 5 years ago

Thank you :) Woolroom

Posted 5 years ago

“We have bought two duvets from Woolroom - excellent products & great service.”

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Posted 5 years ago

Thank you, we are pleased to hear you are happy with your prodcuts. Woolroom

Posted 5 years ago

“It's okay, but it's not true to size so it's a bit of a stretch to get it over the mattress. Nice enough.”

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Posted 5 years ago

We are sorry to hear you are struggling. Have you tried to measure to see if it is the correct size? They should be a little tight but do give once they have been used for a few nights. Thanks, Woolroom

Posted 5 years ago

“Fast delivery, ordered Sunday, delivered Tuesday. I am absolutely delighted with my new mattress topper. It is extremely comfortable. I am now thinking about purchasing the duvet to complete my little cocoon.”

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Posted 5 years ago

Thank you for the feedback, we are pleased to hear you are happy with your order and ther process. Thank you, Woolroom

Posted 5 years ago

Hi, Thank you so much for taking the time to write a review. We are so pleased that your new mattress topper is living up to expectations. We would really recommend a duvet aswell to have that layer above and below you to be, as you've said, cocooned. Welcome to the flock. Kind regards Sally

Posted 5 years ago

“The service I have had from customer service has been excellent. Products delivered quicker than said. Cannot comment on products yet as not tried long enough.”

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Posted 5 years ago

Hi Fiona, Thank you so much for leaving a lovely review and taking the time to do so. We hope that you are finally enjoying your new bedding and that you continue to love the Woolroom. Kind Regards Sally

Posted 5 years ago

“Very prompt delivery from time of order. Great product (king size medium classic duvet)”

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Posted 5 years ago

Hi Helen, Thank you so much for leaving a review. We are so pleased that you are happy with your new duvet. Here's to a good nights sleep, every night from now on! Sally

Posted 5 years ago

“Delighted with the quality of the Ribblesdale blanket and the speed of delivery. I would certainty purchase from Woolroom again.”

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Posted 5 years ago

Hi Joanne, Thank you so much for your lovely review and for taking the time to do so. We are so happy that you are delighted with your new Blanket. Welcome to the flock. Kind Regards Sally

Posted 5 years ago

“I slept on a wooly bolas pillow for a few nights at a friend's house and decided that I needed to get a good one for myself. Fortunately for me, you had a special offer on an order of two pillows. Still, I made two mistakes in ordering, but my charges were quickly refunded by Chris. Finally, I got the order right and eagerly awaited the arrival of the pillows. The pillows were here in 2 days; I fairly jumped up and down in front of the Fed Ex man!! That night, I had a most restful night of sleep on my new Deluxe wooly bolas pillow. The other pillow is for my husband!! Thank you Chris, and thank you everyone at the Woolroom for making such a super product! Thank the sheep for me too!!”

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Posted 5 years ago

Hi, Thank you so much for a wonderful review. We are so pleased that we were able to sort any issues you had. It's brilliant news that you are now sleeping much better with your new pillow. Fingers crossed this continues for you. Kind Regards Sally

Posted 5 years ago

“Excellent website, customer service and delivery. Gemma was great at advising me on which product would be best for my comfort - I was looking at wool mattress toppers / protectors. I'll definitely purchase from Woolroom again.”

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Posted 5 years ago

Hi, thank you so much for taking the time to write a review. We are so please you are happy with the customer service you received. fingers crossed you love your new products and that you sleep better from now on. Kind Regards Sally.

Posted 5 years ago

“Wish I had found this product sooner !”

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Posted 5 years ago

Thank you for your review and I am pleased to read that you are obviously enjoying the benefit of your new purchase. kind regards. The woolroom team

Posted 5 years ago

“Great service, bedding and new mattress arrived quickly and I am enjoying a good nights sleep. I love the new bed linen and also the wool pillows, great you can customise them and everything is washable.”

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Posted 5 years ago

It is lovely to read that you are enjoying a good nights sleep with your new bedding and bed linen. Thank you for taking the time to write a review. Kind regards. Karen

Posted 5 years ago

“I am very pleased with the quick service and the quality of products offered through Woolroom. I am in the process of moving into a new home in 5 wks so will wait to use my new All Seasons comforter when I move in.”

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Posted 5 years ago

Hi Lynette. Thank you for your review. Hope the move goes well and enjoy the flexibility of you new all seasons comforter. Kind regards. Karen

Posted 5 years ago

“Very good light”

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Posted 5 years ago

Thank you for writing a review for us.

Posted 5 years ago

“Very good service, prompt delivery and instructions what to do with the pillows for soft/firmness. Wool is encased in a quilted cover, for which one needs a pillowcase.”

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Posted 5 years ago

Thank you for taking the time to write a review. I hope you enjoy your pillows. Kind regards. Karen

Posted 5 years ago

“Brilliant service from start to finish. Delivery also excellent. Couldn’t be more pleased with my purchase.”

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Posted 5 years ago

Thank you, Jackie. We do try and get the orders out to our customers with 1-2 days. Kind regards. Customer Service Team.

Posted 5 years ago

“This is the third piece of bedding I have bought from Woolroom; I really ought to have bought a bedding set! As always, the delivery was quick and easy and the products are very high quality. While appearing expensive, these are worth the investment: I cannot recommend Woolroom too highly.”

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Posted 5 years ago

Hi Kym I am glad that you are very pleased with your investment in woolroom bedding. Thank you for your review. Kind regards. Karen

Posted 5 years ago

“Although I had problems ordering online and had to telephone my order in, the service I received was exceptionally good.”

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Posted 5 years ago

Hi Lynne. Thank you for your review. Kind regards. Karen

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews