The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Lovely quality items, arrived quickly and well packaged.”

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Posted 5 years ago

“I’m pleased with this product.”

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Posted 5 years ago

“The waterproof mattress cover "Velfont" is soft, odor free and covers the mattress and the spring. So nice. The cotton sheet and pillowcase are high quality and comfortable.”

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Posted 5 years ago

“Excellent service from wool room, ordering & delivery runs smoothly, have now had various items from you and every one is very good quality, I would be happy to recommend your products. Thank you .”

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Posted 5 years ago

“Information on webpage is good and ordering was easy. The order was sent quickly so I'm just waiting to see the product. ☺️”

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Posted 5 years ago

“I live in the tropics of Molokai, Hawaii. I told a neighbor I was buying a wool pillow and mattress cover. She responded with: Isn't that hot for sleeping? Not at all, airflow is the key. Woolroom's products are the perfect solution for comfort in this humid climate. Hubby says: The quality of our sleep is great. Thanks for making our lives more comfortable.”

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Posted 5 years ago

“The delivery was very prompt & the pillows were beautifully wrapped. I just find the pillow a bit firm & wonder if you have any suggestions?”

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Posted 5 years ago

“I have received my items, and they were beautifully packaged. I have yet to use them, as the duvet is for cooler weather.”

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Posted 5 years ago

“Super quality mattress topper received from you within 4/5 days. Really pleased.”

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Posted 5 years ago

“The mattress protector has made our memory foam mattress so much more comfortable to sleep on. No more night sweats! Good quality product.”

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Posted 5 years ago

“After buying 4 pillows and a quilt on my first order, and finding them fantastic I have reordered more pillows and a quilt because of the quality and comfort of my first order. I would not hesitate to recommend them to anyone.”

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Posted 5 years ago

“Good quality product. Fast delivery. I look forward to using this company again in the future.”

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Posted 5 years ago

“First class service and products. Customer Service was very helpful advising me on which tog value duvet to choose- I chose the medium as suggested.plus a soft pillow. The items arrived beautifully and sustainably packaged. The overall quality of manufacture is the highest I have seen. Sleep quality great- roll on winter!”

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Posted 5 years ago

“The service from The Woolroom is good and detailed as delivery dates and times are very important. I needed another mattress topper so that I could rotate them on a regular basis and the recent very attractive special offer made it very easy to order one!”

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Posted 5 years ago

“Right after receiving an answer from Woolroom, I LITERALLY wrote back to say that the response was the best help response I'd ever gotten about any product. The explanation showed a very practical working knowledge of the product. It represented to me a company, "that knew what it's doing." That is with the strong product knowledge, it implies "ownership" on behalf of the employees--not just some keyboard jockey phoning it in (so to speak).”

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Posted 5 years ago

“Prompt delivery of a warm, comfortable mattress topper.”

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Posted 5 years ago

“Lovely pillow but a bit too firm for me so I opened the end took a small amount of wool out and its perfect now.”

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Posted 5 years ago

“Arrived on time, packaged well. I enjoyed getting the zippered bags, useful for future travel. Nice touch. Sleeping with the new pillows and mattress cover tonight. It's the tropics here on Molokai, Hawaii so looking forward to giving a full report card soon.”

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Posted 5 years ago

“Items arrived quickly although the full address was not included on the shipping label and the package was initially delivered to the wrong address. With Fed-Ex tracking we were able to collect the package at Fed-Ex.”

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Posted 5 years ago

“Great product and very quick delivery. Thanks woolroom”

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Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews