The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“I wasn’t sure exactly which duvet I wanted, so had a quick website chat and was able to make my choice. This arrived very promptly and was beautifully packaged. Very happy with the service”

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Posted 5 years ago

“Deluxe wool topper - adds a lovely comfortable layer of comfort. No reservations about feeling too hot either. Great result.”

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Posted 5 years ago

“I bought this product for my mother (84) who had trouble fluffing up and couldn’t cope will the smell of feathers. She says it’s marvellous and such a treat to sleep cosily without being too hot or cold. Apparently gets better every night. Would thoroughly recommend this product!”

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Posted 5 years ago

“This item definitely helps with night sweats, I bought a super king size one and was very happy with it and have now bought a double size one.”

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Posted 5 years ago

“Great service from start to finish of order very good delivery”

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Posted 5 years ago

“Being a lady of a certain age! I suffer with night sweats but wow this duvet is amazing fantastic price and keeps me comfortable all night. I’m having the best sleep ever! I Haaretz recommended you to my friends. Thank you”

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Posted 5 years ago

“Our new wool comforter/duvet is perfect. It's warm enough but doesn't get too hot and it fits into the cover just right.”

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Posted 5 years ago

“I cannot recommend this wool/alpaca duvet more highly. What a joy it is to go to bed at night. It is light, so, so comfortable and yet warm and snug. Well worth the extra cost.”

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Posted 5 years ago

“I ordered the delux medium duvet and it is wonderful. We have had it for a week and it has transformed our sleeping. My DH, who normally gets too hot, Is commenting on how warm & comfortable the duvet is without being sweaty. I’m a lady of a certain age and have found that my night sweats are far more manageable with this product. The duvet is weightier than the summer duvet we were using, but tbh I have got used to it very quickly.”

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Posted 5 years ago

“The bedding is really luxurious, cosy and warm. I will be replacing all my bedding with this as I need to over time. Natural material is better for the planet.”

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Posted 5 years ago

“Please advise me if you have refunded my £53 . I returned the Duvet at about the same time as I changed from one bank to Bank of Scotland. Your member of staff i spoke to Was very helpful . Unfortunately I have been unable to get through to you on the phone since?. You acknowledged receiling it back.OK!”

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Posted 5 years ago

“Purchased the light double duvet for my daughter and she is very pleased with it.”

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Posted 5 years ago

“Fabulous quality wool mattress cover, and very quick delivery time. A wonderful example of an efficient British company”

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Posted 5 years ago

“Easy to order. Timely package arrival. Can't wait to try my purchases out!”

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Posted 5 years ago

“The product is fine! But the package came all squashed!!!! NO GOOD!”

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Posted 5 years ago

“I purchased the medium classic duvet. Upon, opening up the bag, I was really impressed at the stitching, not only across, but length ways and diagonally! I was expecting a miracle I think! It promised from previous reviews great nights sleep, so on the first night, as usual I did not sleep to well, as to hot & it seemed to give off a strange smell, (not sure if this is because of the natural lanolin that is in wool) after a couple more nights, began to wonder if I had maybe I should have ordered the lighter weight, However over the last two nights it has been much colder & there has been frost in the mornings, bingo, no feet hanging out of bed trying to find a cooler patch, and although I did wake, I would drop straight off again. So should you be a person that has the heating on at night, of a certain age, I would advise to go for the lighter one! Although of a certain age, I do not have the heating on at night. So all in all am very pleased with my purchase”

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Posted 5 years ago

“Arrived quickly. Very good quality. Fits my bed perfectly.”

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Posted 5 years ago

“The new duvet is great! Keeps warm without making you sweaty.”

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Posted 5 years ago

“The staff at the end of the phone were very helpful and I appreciate this is a company that still allows customers to ring and speak to someone rather than insisting on email contact only. I ordered the Luxury Alpaca Organic Duvet All Season, size double, for our son. We tried it first one night before putting it on his bed. It was a fairly mild night in early October. I found it very comfortable to sleep under. I wasn't cold or too hot; just right in fact. I can't say what it would be like on a very cold night. I love the idea that sheep's wool is being used to good effect. The two duvets together are quite heavy and I find getting the duvet up into our son's cabin bed quite hard work. This is not a deal-breaker though. However, I do have a criticism, but I think this is something that could be improved. A few days after putting the duvet on the bed the two layers have come apart. (Another reviewer has mentioned the same problem). The poppers that are supposed to keep them together had come undone and both duvets had separated to opposite sides of the duvet cover. I had to take them out, reconnect them and re-stuff the cover. As they are heavy this is quite a task and a nuisance. I suspect this operation might need to be repeated a couple of times a week. I'm planning to try sewing some strips of velcro to the duvets to see if that will keep them together better.”

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Posted 5 years ago

“Wonderful duvet been sleeping all night no hot sweats and disturbed sleep as i previsously had been having so a big thankyou to woolroom”

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Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews