The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wool is the way forward. These quilts are fabulous. Woolroom is very friendly and their advice is brilliant. I wish I’d known about these products years ago. Absolutely gorgeous and very comfortable. Thank you”

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Posted 5 years ago

“Excellent Quilt. Very Happy.”

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Posted 5 years ago

“Easy ordering service online and excellent delivery service.”

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Posted 5 years ago

“I bought a kingsize mattress cover for my daughter for her birthday. Apparently it has transformed their mattress and improved their sleep. I can only assume that this means it is 5 star! Fast, efficient service and easy to use website. I will definitely use again.”

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Posted 5 years ago

“Nice product and very quick delivery.”

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Posted 5 years ago

“I ordered a v wool pillow and pillow case. I thought the v wool pillow was good and made very well. But I felt the pillow case was very thin and the yellow form the cover of the pillow showed through. It didn’t seem to match the quality of the pillow. I thought the pillow case was expensive for what it was.”

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Posted 5 years ago

“Fast delivery very pleased with wool duvets I ordered 2 and good price.”

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Posted 5 years ago

“I was looking for specific comforters and had questions about the products I was considering. I sent an email and received a response within 24 hours. The responses helped me decide what products were best for me.”

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Posted 5 years ago

Thank you for the feedback, we are pleased to hear we could help and you are sleeping well with your new bedding. Woolroom

Posted 5 years ago

“Love, love, love ..”

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Posted 5 years ago

:) Thank you.

Posted 5 years ago

“Mattress topper to protect my new wool mattress. I will only buy wool goods from woolroom as the quality is so good. Always quick delivery with helpful and friendly staff”

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Posted 5 years ago

“Love the blanket and duvet cover but disappointed there is no way to adhere blanket inside duvet. The duvet moves and bunches inside and by morning a big part of duvet is empty while the other side is bulky. Such a disappointment given how nice each piece is on its own. Way too costly to not have thought through this very basic issue with bedding.”

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Posted 5 years ago

Hi, Thank you for your review. I'm sorry that you are having trouble with your duvet and comforter. Due to this reason and feedback from US customers we have started to manufacture comforters with the ties on so this shouldn't happen in the future. We hope to welcome you back to Wool Room. Sally

Posted 5 years ago

“Excellent product, excellent service, totally satisfied”

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Posted 5 years ago

Thank you for the great review, we really apprecite it. Woolroom

Posted 5 years ago

“Very satisfied about the whole ordering experience. The pillows arrived in just 3 days to Canada and were both wrapped in a nice cotton bags that you can use for just anything and/or as they recommend to carry your pillow on a sleep over. Can't wait to use our new pillows.”

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Posted 5 years ago

Thank you,we are pleased to hear you are sleeping well. Woolroom

Posted 5 years ago

“I'd been researching into, and looking for, a non-toxic mattress for several months, and was really pleased to find the Woolroom online. I love that the products are natural and non-toxic. The mattress protector is great. I also purchased the Exmoor kingsize mattress, which I find really good and comfortable, but my husband does think it's a bit too soft for him.”

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Posted 5 years ago

“Very happy with entire ordering and shipping process and love the duvet”

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Posted 5 years ago

We are pleased to read you are happy with your new duvet, thank you for the great review. Woolroom

Posted 5 years ago

“My wife and I recently purchased pillows, mattress protector, and mattress topper from The Woolroom after ridding ourselves of an aged tempurpedic mattress and moving on to a Hypnos product. The Woolroom items are top of the line quality products and we are extremely happy with our purchases. We would recommend the Woolroom to anyone seeking quality, comfort, and quick shipping. The rating really should be "Excellent". We don't normally write reviews of products we've purchased, but this warrants the exception.”

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Posted 5 years ago

Thank you, what lovely feedback and we are so pleased you have found a way to sleep well and that the bedding is give you the well needed sleep you need. Best wishes, Woolroom

Posted 5 years ago

“Once the items were shipped I received them the next day! Lovely packaging and we look forward to using all the product!”

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Posted 5 years ago

Hi, Thank you for your review. I'm sorry there was a delay in getting your item to you. We hope you love using the products and they live up to expectation. Sally

Posted 5 years ago

“Very fast service. Perfect response to order. Delivery was very fast and as ordered. Perfect!”

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Posted 5 years ago

Hi Dennis, Thank you for choosing Woolroom for you new products. It's great to know, they arrived with you without any issues. We hope you continue to use Woolroom and that your sleep is now perfect. Sally

Posted 5 years ago

“Prompt service, delivery within 2 days. Produce quality is superb.”

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Posted 5 years ago

Thank you, woolroom

Posted 5 years ago

“Easy, experience. Great, simple website with lots of resources to help me decide what product was right for me.”

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Posted 5 years ago

Hi, It's great top hear how easy you thought it was to order. Don't forget our experienced Customer service team are here for any more of the trickier questions. We hope you love you new products and welcome to the flock! Sally

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews