The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“I searched a long time for the right mattress topper and tried a few different types from reputable bedding companies; all to no avail. Then, I stumbled across the Wool Room. I was extremely intrigued with their one-of-a-kind topper which combined springs in microcoils topped by a layer of wool. It was on the expensive side but I decided to go for it. Bottom line? I am incredibly happy with this topper. It is so comfortable and provides superb support. It is just right for my needs. I unhesitatingly recommend this mattress topper to anyone searching for one.”

Helpful Report

Posted 2 years ago

“I ordered the V pillow. After the “fluffing” process the company recommended, the pillow was still feeling flat and empty. I ordered two more bags of wool and felt the $20 delivery fee rather unfair! I’ve also ordered the v shaped pillow case with an expensive price tag of over $50. In my opinion, the pillow should come with the case or there should be a bundle price. The pillow arrived without the case, the case is on back order. I’m currently using it without a pillowcase on it, which bothers me! BUT unfortunately, I purchased this because I need the support after a pretty bad fall.”

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Posted 2 years ago

“Great experience with Woolroom. Bought a mattress, it's gorgeous! They held my delivery for a few months until I was ready to recieve it, which was very kind. Bought duvet, pillows, mattress protector etc and I love them all, beautiful quality and will last a lifetime! Thank you :)”

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Posted 2 years ago

“As someone already said below, the mattress is too firm. I’ve been trying to exchange the mattress for a softer one but because I was 13 day late to qualify for the 100 days guarantee period despite buying the mattress protector the company is being very difficult and will not exchange the mattress which is causing pain in my right hip and now after about 7 months it’s causing pain in right leg when walking. The company still refuses to help repeating to me that I had 100 days to report the issue. Now they’re sending an inspector … avoid”

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Posted 3 years ago

“The pillows I bought are not comfortable at all I did spend 1 hour pulling the wool 30min each pillow and they are still hard to sleep on I didn’t get any support when I complained I didn’t know you can’t return them at all So over rule won’t be buying again”

Helpful Report

Posted 3 years ago

“I ordered $100 wool blanket from this company and was later stuck with a customs duty bill for over $460 from FedEx. I am a US customer and I would recommend NOT ordering from this company due to the hidden custom fees you may encounter. Apparently Someone at their company wrote down the wrong value on the customs form- they wrote $900 instead of $90 I understand mistakes happen but this company has done literally nothing to help me get out of this situation which was caused by their incompetence. They treat me like I am a problem that they just don’t want to deal with. why is it my job to clean up their mess? Why is it my job to contact FedEx for hours and hours only to have them tell me that my dispute against the customs bill was denied because thewoolroom.com Will not respond to FedEx! Sure they have great products but they literally do not care one bit about their international customers. Be aware that if there is any problem with shipping or customs bills you are on your own this company will do nothing to help you! I will never shop from this place again and I will make sure that everyone who comes in contact with me will never order from this place they are despicable and the way their treat their customers is just awful. Be aware that many of these good reviews are not from United States customers if you live in the United States avoid this company like the plague.”

Helpful Report

Posted 3 years ago

“I purchased this for xmas gift. it did not work out because blanket is paper thin - AND I MEAN PAPER THIN - and pics are DECEIVING. Even with covid19 and xmas. they REFUSED MY RETURN. package is still sealed, proof of never been used. completely obnoxious”

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Posted 3 years ago

“Before you read these reviews look at the Wool Room responses. It says it all. They do not take responsibility and do not help you or refund you. They also do not honour their 30 day sleep guarantee and will not pay for the return of their unusable products. Appalling customer service. Their pillows in particular are awful. Do not buy unless you are using them for leaning on while reading in bed. They are to hard to sleep on, like cement.”

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Posted 3 years ago

“Amazing customer service, duvet arrived within 3 days. Pricing of product is extremely competitive. I cannot comment on returns/refunds - no way is this duvet going back”

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Posted 4 years ago

“I ordered the deluxe winter duvet (11-14 tog) to replace a duck down and feather duvet and can honestly state to have had the best sleep in years. It’s not only consistently warmer, it’s also lighter. Given the ‘WHICH’ review online which advertises wool duvets as ‘other’, I would highly recommend this over any other type of duvet. Thank you for your first class service! (It also brings me peace of mind because the duvet is an ethical product.)”

Helpful Report

Posted 4 years ago

“The chief problem is DPD for returns. Like many, I was unsure how to choose a weight of a wool duvet. Ordered a Deluxe in Medium - arrived, I didn't unzip it out of it's outer bag, but felt the edges and decided that, actually, I'd prefer a heavier weight. The duvet therefore unused and never taken out of its bag. As per the return instructions in the packing materials, I decided to return the Medium for a refund and then order online Two Season version. Unfortunately, I visited no less than FOUR separate DPD Pick Up points who all refused to accept the parcel on behalf of DPD due to its size (58cm x 46cm x 33cm). So time ticks away to effect a return within the allowable window, but the courier that Woolroom use is not an effective sub-contractor in handling returns. Bit pointless really.”

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Posted 4 years ago

“Customer service and price excellent - very good value.”

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Posted 4 years ago

“Love, love, love 💕 sooo cosy! perfect for the summer temperatures In Cheshire .... super fast delivery I was happy with my price (20%). Well done wool room ...”

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Posted 4 years ago

“Excellent service and value for money. Our duvet arrived rapidly, packed in its very own storage bag and recyclable packaging. Pricing is excellent compared to elsewhere too. Great communication throughout. I’d definitely recommend The Woolroom. Thank you”

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Posted 4 years ago

“Ordered Tuesday morning, received my package on Thursday afternoon! Amazingly quick international shipping - thanks so much. I am looking forward to my first night sleeping on our new wool topper.”

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Posted 4 years ago

“After reading the reviews before purchasing, I can agree that if your mattress was causing you to be uncomfortably hot during the night, then this wool topper was a great improvement. Five stars for that! As for the comfort level of the topper, I was not as pleased with the item. It did not seem as soft and sumptuous as I was expecting. Three stars for that. As for the delivery and ordering of the product -no problems there. Would I buy again - no.”

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Posted 4 years ago

“Speedy service from Woolroom, DPD and Adam.”

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Posted 4 years ago

“Good range of lovely products, at reasonable prices for such good quality. Super quick delivery too.”

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Posted 4 years ago

“Easy to order, excellent product and fair price.”

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Posted 4 years ago

“Bought for daughter going off to res to start uni towards end of September. Managed to catch the sale so got two pillows on a deal. 4 stars as not tried out the product yet.”

Helpful Report

Posted 4 years ago

The Wool Room is rated 4.8 based on 5,164 reviews