The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fastest most excellent customer service, with duvets very safe in their own zipped fabric bag inside the box! Highest quality allround with equally high recommendations, THANK YOU WOOLROOM!!”

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Posted 5 years ago

Thanks Dagmar, for taking the time to write such a great review. Enjoy your new purchases. Kind regarsd. The woolroom team

Posted 5 years ago

“I love this duvet! I've had this duvet for 3 months to give it a good trial. It is really well made, beautifully soft and drapes wonderfully. It was delivered in a cotton bag in a recyclable cardboard box enhancing its eco friendly credentials. I am so impressed that I am ordering the extra light duvet for the summer. I definitely recommend this duvet.”

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Posted 5 years ago

Hi Averil Thank you so much for using one of our duvets for 3 months and then taking the time to write a review! We are so glad that you love it so much that you are ordering another for the summer and appreciate that we try and be as kind to the environment as possible with our packaging. We look forward to welcoming you back. Have a good day. Karen

Posted 5 years ago

“So far so good. Previously I had a 13 tog hollow fibre duvet all year round. I bought a 4 to 6 tog wool filled duvet (as advised for hot/cold sleepers) and am still getting used to how much thinner it is! It does keep me warm at night so far, I’ll reserve judgement on it for the hot summer and cold winter. The quality of the duvet and the pillow feel very good, and I’m confident they’ll see me through the winter.”

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Posted 5 years ago

Hi Josie Thank you for your review. Your new woolroom duvet will help keep you warm by trapping air to create an insulating layer in the winter and will help keep you cool in the summer by drawing moisture away from your skin helping you cool naturally. Enjoy! Kind regards. Karen

Posted 5 years ago

“I have had a wool duvet (not from the wool room) and pillow (from the wool room) for over 10 years now and love them, I especially loved the washable pillow cover, but the old duvet wasn't going to fit our new super king size bed, which was a fabulous excuse to buy a new washable wool duvet. It arrived within 2 days of ordering and is perfect. Lightweight yet warm and continues to work for us both (1 warm, 1 cool person).”

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Posted 5 years ago

Thanks Jane for your great review. We are pleased to read that both of you are enjoying your own microclimate with your lightweight wool duvet. Kind regards. Karen

Posted 5 years ago

“Great products, prompt delivery, well packaged”

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Posted 5 years ago

Thank you for taking the time to review our products.

Posted 5 years ago

“I am very concerned that emails I have sent to you have not been delivered. I am now in the dark about when my mattress will be delivered as the delivery company have not kept me informed. I do not want it to arrive when I am out.”

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Posted 5 years ago

Hi I apologise that you feel we have not responded to your e mails. We try to respond to our e mails within 24 hours and keep our customers up to date with their deliveries . We will look into this and ensure you are receiving all communication from us and our delivery company. Kind regards. Woolroom Customer services

Posted 5 years ago

“I had a couple of queries about the product and the queries were dealt with initially by an online chat followed by a telephone conversation before I placed my order by phone. Delivery came the next day........very good service. The wool product seems to be of good quality although is very much thinner than my current goose down duvet. I will submit a further review after the duvet has been in use for a few weeks.”

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Posted 5 years ago

Hi Dennis Thanks for your review. Our wool duvets are thinner and flatter than goose down duvets but the wool will keep you warm in the colder months and cool in the summer by either trapping the air creating an insulating layer or by drawing away moisture from your skin to help you cool down. It can take a little time for you to get use to the different feel but I hope you enjoy your new duvet like many of our other customers. Kind regards. Karen

Posted 5 years ago

“Fast delivery. Well packaged and lovely light duvet.”

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Posted 5 years ago

Thanks, June for your review. We really appreciate it. Kind regards. Woolroom Team

Posted 5 years ago

“Fantastic speedy service . Am looking forward to testing the duvet and pillows”

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Posted 5 years ago

Thank you for taking the time to write a review. Customer Service Team

Posted 5 years ago

“Having had a wool mattress protector for a few years now, I decided to upgrade to a full bedding set on getting a new bed. I am delighted! Our order arrived promptly and beautifully packaged (without plastic). The duvet (3-6 tog) has a lovely weight to it - cosy without being bulky, and the adjustability of the pillows means my partner and I can make them suit our different needs. I had purchased spare wool balls but like others, found these were not required straight away as the pillows arrive with plenty of stuffing. I have also found the mattress protector to be brilliant on a memory foam mattress (here's hoping we can upgrade to a wool mattress next time)! I should add, too, that our old mattress protector is still going strong! Surviving many a machine wash and drying beautifully on the line or indoors over the bannister. It now lives on our spare bed as a treat for guests!”

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Posted 5 years ago

Hello Thank you for taking the time to write such a great review. We are delighted to read that your upgrade to a full bedding set has been defintely worth it as we feel that having a bedding set gives you the full benefits of wool bedding. I also hope your guests enjoy their wool mattress protector and perhaps we can welcome them to the flock in the future! Kind regards. Karen

Posted 5 years ago

“Not cheap but very nice quality. Fast delivery”

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Posted 5 years ago

Thank you Shiela for taking the time to write a review.

Posted 5 years ago

“I’ve been sleeping with my new Woolroom pillow, mattress protector and duvet for a week now, and I can honestly say it’s one of the best Wellbeing investments of my life ! From the first night of use, my temperature has been stable (big contrast after a month of tossing and turning due to my temperature going up and down with my previous bedding). I am delighted to have found such a natural solution. Thank you !”

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Posted 5 years ago

Hello I am so glad that you have found a natural solution to temperature fluctuations by cocooning yourself in wool. Continue to enjoy! Kind regards. Karen

Posted 5 years ago

“Bought the double duvet and enjoying a great nights sleep. It is very light so we were a little concerned but now after 5 nights know this works very well. Would recommend confidently. S.”

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Posted 5 years ago

Hi. Thank you for taking the time to write a review. We are pleased to read that you are enjoying your new wool duvet. Kind regards. Karen

Posted 5 years ago

“Excellent pillow! Just the right amount of fill, and so quiet to the ear. I haven’t noticed any disadvantage over the deluxe one so far (10 days), very happy.”

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Posted 5 years ago

Hi Janet Thank you for taking the time to write a review. I am pleased to read that you are finding your pillow comfortable. Kind regards. Karen

Posted 5 years ago

“I am disappointed, your duvet is NOT super light and cool. I spent big buck to get it to Canada and can not use it. What are my options?”

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Posted 5 years ago

Hi, I'm sorry to read that you are not happy with your comforter. If you email customer services then they will be able to help and advise. Kind Regards Sally.

Posted 5 years ago

“I had high expectations for my mattress topper after reading all the reviews but I am slightly disappointed as I find I get too hot. I have had it for a week now. It is very good quality and has made my mattress softer but as a temperature regulator it is no different to my previous synthetic topper. I do use cotton sheets and a wool duvet already, so it must just be me.”

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Posted 5 years ago

Hi Lisa It is very unusual to find that you have not received an enhanced temperature regulation of your sleep environment with a wool topper and your own wool duvet like many of our customers do. Kind regards. Karen

Posted 5 years ago

“Their website is very easy to use. There is also a lot of information about their products which helps you to choose what is right for you.”

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Posted 5 years ago

Hi Cathy Thank you for commenting that our website is easy to use and provides you with information. Kind regards. Karen

Posted 5 years ago

“Ordering and delivery is excellent. The quilts are very light and the temperature is great whether we use the higher tog or the lower ones, pillows are great too, everything is excellent from the Woolroom, I can’t recommend them enough.”

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Posted 5 years ago

Thank you

Posted 5 years ago

“Always good quality alpaca wool duvets, they are very light but yet so warm”

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Posted 5 years ago

Hi, thank you for taking the time to write a review. I am glad you are enjoying your new duvet. Kind regards. Karen

Posted 5 years ago

“From first phone enquiry to actual delivery, Woolroom provided an excellent service.”

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Posted 5 years ago

Thank you for leaving a five star reply.

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews