The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“I was looking for some natural fiber throws online and came across Woolroom. I saw something I liked but it was out of stock however I was notified when it became available for purchase. I promptly ordered that as well as another throw and I received in two days. The quality of the wool was very good, especially for the price as I happened to hit a sale. They look great...I will order again in the future.”

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Posted 5 years ago

Thank you for writing a review and we look forward to welcoming you back to woolroom.

Posted 5 years ago

“Fantastic product, very good after sales service.”

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Posted 5 years ago

“Prompt service and an excellent product at a good price”

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Posted 5 years ago

“Very good customer service. Brilliant wool bedding. We’ve had a full set of wool cot bed bedding and are continuing with it now our grandson has moved into a bed.”

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Posted 5 years ago

“I ordered pillows, mattress protector and light duvet set. Love the pillows, so much more comfortable on the neck. Mattress cover great, stays in place. Like the duvet too but I wished I’d ordered the medium. The light is just too light to stay warm without adding a hot water bottle into the equation. I’m in Europe and paid delivery, so to send it back and change it would involve 2xmore p&p. So, it’s not a criticism on the product, just disappointed about the weight. The pillows are truly life-changing...”

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Posted 5 years ago

“I am happy, wool pillows and duvet are perfect.”

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Posted 5 years ago

“I ordered my products online at the weekend so was very surprised to have them delivered to my door on the Tuesday afternoon. It was very efficient service and the items were well packaged. What more can I say? The items themselves are very good quality and came in their own cotton zip up bags. They are well worth the cost and are far more superior to any I have had in the past. I would definitely buy from the woolroom again.”

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Posted 5 years ago

“Very efficient delivery. Love my new wool duvet, wish I knew about them earlier. Sleep much better.”

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Posted 5 years ago

Thank you for taking the time to write a review. We are so pleased that you are enjoying the benefits of your woolroom duvet. Kind regards. Karen

Posted 5 years ago

“The mattress is great but the company has failed to secure all its customers data and had been hacked. Yesterday we received an email purporting to be from them asking us to download files from a very dangerous site. I called them they know about the hack but refuse to tell their customers their identities are in danger.”

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Posted 5 years ago

Thank you for taking the time to leave us this review. I would like to confirm that one Woolroom email address held on the Microsoft cloud platform was hacked yesterday and a fake WeTransfer file with a dangerous attachment was generated and sent to email addresses that had been sent direct messages on this one account. As soon as this was realised this was immediately escalated to WeTransfer who deleted the attachment so this could not be opened and thus eliminated any threat to recipients. In addition, subsequent extra security measures have been taken by Woolroom on all its accounts and extra malware and virus scans have been undertaken across the business to ensure there is no further threat. Woolroom can confirm that its customer data is stored completely separately and has not been compromised, and as such this is the reason that the customer database was not contacted. I can absolutely assure you that Woolroom does not store any credit card details, so there is no risk there. Please do accept our sincerest apologies for any inconveniences on behalf of these corrupt low-lifes. Regards, Adam

Posted 5 years ago

“Great delivery lovely product and very comfortable pillows I would high recommend and buy again thank you Woolroom!”

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Posted 5 years ago

Thank you for the feedback, we are pleased ot hear you are happy with your pillows and sleeping well. Woolroom

Posted 5 years ago

“Wonderful pillow”

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Posted 5 years ago

We are happy to read you are please with your pillow. Best wishes, Woolroom

Posted 5 years ago

“Very pleased with products (pillows and mattress protector). Excellent quality.”

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Posted 5 years ago

Fantastic news, thank you for the review :) Woolroom

Posted 5 years ago

“service was excellent as normal”

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Posted 5 years ago

Thank you, glad to hear you are happy with the delivery and order. Woolroom

Posted 5 years ago

“Wonderful temperature regulation! I run cold and was warm without sweating all night”

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Posted 5 years ago

Thank you for taking the time to write a great review. I am so glad you are enjoying the benefits of wool with your new woolroom bedding. Kind regards. Karen

Posted 5 years ago

“A friend suggested I try a mattress protector, to help with being too hot at night. I have had it a week and I can feel a difference to my comfort and sleep. So I have decided to purchase a duvet. I'm now looking forward to taking delivery and great nights sleep.”

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Posted 5 years ago

Thank you, welcome to out Flock! Please do let us know how you find it, happy snoozing. Woolroom

Posted 5 years ago

“Great customer service”

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Posted 5 years ago

Thank you, Woolroom

Posted 5 years ago

“Absolutely great, exactly as described and perfect in every way. Thank you”

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Posted 5 years ago

Glad to hear you are happy with your bedding and are sleeing well. Thank you, Woolroom

Posted 5 years ago

“excellent products great service!”

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Posted 5 years ago

Thank you, we are pleased to hear you are happy with your products. Woolroom

Posted 5 years ago

“the lightweight comforter is the right weight for summer. It is a bit too wide for an American size twin bed. The cotton cover is "crisp" and makes some noise when you move. Maybe with time it will soften. Otherwise this is an excellent comforter.”

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Posted 5 years ago

Thank you for the review, you are correct the duvet will soften up with time once it hgas been slept under and had some movement, we are pleased you are happy with your new bedding. Woolroom

Posted 5 years ago

“Another triumph, after buying a matress in Jan I believed the pillows would suit my needs. I absolutley love them. Great investment after so many disapointing attempts at buying my perfect pillow. I now belive I have done it. Soft but firm enough. Great size, I have king size and they are great for me as I like to sleep with my arm over my pillow.”

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Posted 5 years ago

Wow, thank you! It is always great to hear we have return customers looking to keep on replacing bedding to sleep the natural way. We are pleased to hear you are sleeping well and are happy with all your bedding. Best wishes, Woolroom

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews