The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a HIGHLY satisfied customer with both products as well as the excellent and prompt service. The only improvement I would recommend would be to sew down the flaps around the opening of the duvet cover so it doesn't gape. I did so by hand.”

Helpful Report

Posted 5 years ago

We are pleased to hear you are happy with your order from the woolroom, thank you for the feedback. Woolroom

Posted 5 years ago

“Disappointing service, seriously let down as item never arrived. Had to wait longtime for refund. Got the product elsewhere in the end. Won't use Woolroom again.”

Helpful Report

Posted 5 years ago

I am sorry to hear of the service you have received. I have had a look back at what has happened and can see there were some issues surrounding the delivery. I can see you placed the order on 9.07.2019 and delivery was attempted on the 10.07.2019, where DPD have unfortunately attempted delivery to the right street but not the right house. This is very unlike DPD and very unusual, we then called and asked DPD to return to you later that afternoon and provided special instructions and asked them to call you if they were still struggling to locate you. It seems the driver has gone back to the wrong house again despite our best efforts and additional infomation. Understandably you then called and asked us to cancel the order on the 11.07.2019 which was actioned and a refund issued at that point, these can take 3-5 working days to appear back on your account. The order then came back to us on the 12.07.2019 after the refund had been processed. We are very sorry for the unfortunate events that led to you having to cancel the order and shop elsewhere, again this is very unusal for DPD and they are normally very efficient in their deliveries. Thank you for the feedback, we will take this on board. Woolroom

Posted 5 years ago

“No issues really. Happy with the product and it arrived quickly.”

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Posted 5 years ago

Thank you, pleased to hear you are happy with your order. Woolroom

Posted 5 years ago

“What a wonderful nights sleep I had using my new woolroom pillows this week.......and the pleasure continues. I'm so glad I decided to purchase them. Thank you so much. Rita Trayner”

Helpful Report

Posted 5 years ago

Thank you for the review, we are pleased to hear you are sleeping well with the pillows and enjoying the benefits of wool. Best wishes, Woolroom

Posted 5 years ago

“So far the review is only about communication since I didn’t receive the comforter yet, nor I received any confirmation that you received my order and processing it. So far I only saw my cc was charged”

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Posted 5 years ago

I am sorry to hear you have had a lack of communication. I can see we emailed you confirmation of your order the same morning you placed the order, sometimes the emails can go into the junk folder if it is a first time order but we did send it for you. I can see FedEx have delivered to you today on the first attempted delivery and the order was shipped the day after you placed the order. I cant see that FedEx have emailed you about the delivery so for that I do apologise and we will ensure they have email contact for all customers. Thank you for the review and we hope you are happy with youre order. Woolroom

Posted 5 years ago

“Fast delivery, unsure of the quality yet. Just received it.”

Helpful Report

Posted 5 years ago

Thank you, please do let us know what you think! Woolroom

Posted 5 years ago

Thanks for taking the time to leave us this review. We're glad that you're happy with the speed of delivery, and are confident that you'll be thrilled with the quality of your goods. If not, please don't hesitate to get in touch :) Kind regards, Adam

Posted 5 years ago

“I love my new pillows. Top quality, very soft and very supportive.”

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Posted 5 years ago

We are pleased to read you are enjoying your new pillow. Welcome to the flock :) Woolroom

Posted 5 years ago

We are pleased to see you are happy with your new pillows and sleeping well. Thanks, Woolroom

Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase and the quality of your new wool pillows :) Kind regards, Adam

Posted 5 years ago

“QUICK SHIPPING AND VERY COMFORTABLE”

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Posted 5 years ago

Thank you, we are pleased to see your order arrived quickly. Woolroom

Posted 5 years ago

“I ordered the wool pillow and it arrived rather quickly from across the ocean! I have never had such a wonderful pillow. It easily unzips to access the fluffy wool inside so you can make your exact pillow height. It even comes with a well made cotton bag (with handles even!) in which to store your wool or travel with your pillow. My first night on it was wonderful. No neck ache, and zero weird smells. (I am extremely sensitive). I'm so happy that someone finally came up with such a practical and totally non-toxic pillow option! Bravo Woolroom!”

Helpful Report

Posted 5 years ago

Thank you for the feedback, we are really pleased to hear you are sleeping well and enjoying your new pillow. Woolroom

Posted 5 years ago

“I purchased a pillow, and the delivery to the midwest U.S. was fast and efficient.”

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Posted 5 years ago

Glad to hear your order arrived quickly :) Thankj you, Woolroom

Posted 5 years ago

“Really pleased with king size duvet. So comfortable & cosy I’m sleeping so much better with no dreaded overheating. Had been looking for a natural product that’s British & sustainable which woolroom is. Excellent delivery all well packaged & texts when it was on its way. Can not recommend highly enough.”

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Posted 5 years ago

Thank you so much we are pleased to hear you are sleeping better and more comfortably. Woolroom.

Posted 5 years ago

“Packaging was horrendous. Arrived damaged and pillow inside were dirty.”

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Posted 5 years ago

I am so sorry to see the condition of your order, we have recently introduced double walled boxes to try and prevent damage like this happening so we will be looking into what went wrong here. I can see the delivery was attempted on a few occasions, this would have meant additional handling with FedEx but still this isn't the service we would expect. I have emailed you so we can follow this through with you directly. Thank you, Woolroom

Posted 5 years ago

“Very fast delivery.”

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Posted 5 years ago

Thank you, we are pleased to see you received your goods promptly. Woolroom

Posted 5 years ago

Fantastic News! Thank you, Woolroom

Posted 5 years ago

“It’s a very comfortable pillow.”

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Posted 5 years ago

Thank you, we are pleased to hear you are sleeping well. Woolroom

Posted 5 years ago

“It was my first purchase from Woolroom, the service was excellent, the duvet arrived promptly and I received shipping notifications so I knew exactly when the goods would arrive. We have been using the quilt now for ten days and it is perfect! I like the idea of having a totally natural filling and it feels just the right weight. Thr nights are warm right now but we don’t seem to overheat and I am confident the duvet will work just as well in the colder months. Absolutely delighted and I plan to order more.”

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Posted 5 years ago

We are so pleased to hear you are sleeping comfortably with your bedding and thank you for the wonderful feedback. Thank you, Woolroom

Posted 5 years ago

“Thrilled 😁 I received my pillow in 5 days.”

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Posted 5 years ago

Great news, glad to hear they arrived promptly. Thanks, Woolroom

Posted 5 years ago

“Great service with my first order; received quickly and nicely packaged in reusable cloth bags instead of plastic.”

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Posted 5 years ago

Pleased to hear you are happy with your first order. Thank you, Woolroom

Posted 5 years ago

“Hello, happy with the service and delivery. I approve of the packaging too, nil plastic- the way to go. Just a small query, the zip on the pillow does not have the usual tab on - is that normal, so that there is nothing to catch? Otherwise could that be a problem? Sweet dreams- Sandra”

Helpful Report

Posted 5 years ago

Thank you Sandra, we are pleased to hear you are happy with your order. The zip is designed like that so that you do not have anything digging into your face/head whilst you sleep. Woolroom

Posted 5 years ago

“i am very proud that where is such companies like WOOL ROOM because it is very hard to find in UK a mattress which would tick all the boxes,for me what was very important is organic cotton ,organic filling of the mattress and no chemicals integrated to make it fire resistant,the last one was the most important.I bought my item from clearance as it was an ex-display mattress but i found no fault in it and got it so cheap as you would buy it from ikea. Just love that company and what they do will definitely buy from them in the future”

Helpful Report

Posted 5 years ago

Thank you for the feedback, we are really pleased to hear you are happy with your mattress and feeling the benefits of sleeping with wool. Welcome to the flock :) Woolroom

Posted 5 years ago

“Fast delivery, excellent service would recommend woolroom!”

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Posted 5 years ago

Great to hear the service and goods are what you were expecting. Thank you, Woolroom

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews