The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Excellent, never had a better pillow and I'm nearly 80! Service was excellent and the whole concept is superb, a high quality product.”

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Posted 5 years ago

“Already have all Woolroom bedding and mattress as they are the best. Just bought a second mattress protector for the spare room mattress.”

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Posted 5 years ago

“The duvets are good but have a very strong smell of farm yard. I understand that they are made of wool but so were the pillows I bought from you last year and I never noticed any smell then. Anyway, just hoping it will go away or we’ll just get used to them”

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Posted 5 years ago

Hi Elena, Some of our products to tend to have a "sheepy" smell but this does eventually go after a good airing. The wool will naturally take on the smell of it's surroundings after a few days, so hopefully the smell has gone. We hope you continue to like and use our products. Sally

Posted 5 years ago

“This product is outstanding ,it deserve more advertisement in Canada /USA”

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Posted 5 years ago

Hi Robert, Thanks for the wonderful review. We are working on expanding our brand throughout the US and Canada. We hope you continue to use the Wool Room. Sally

Posted 5 years ago

“Quick and efficient service. Lovely presentation.”

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Posted 5 years ago

“Easy to use website. Very quick delivery. Very well packaged.”

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Posted 5 years ago

“Excellent product delux alpaca wool pillow will definitely buy more products. Only complaint delivery firm delivered to different address and did no bother to find correct address and I needed to chase this up went to differnt address where someone signed for parcel not there responbilty.”

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Posted 5 years ago

“Great products. Fast service!”

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Posted 5 years ago

“Took delivery of our Oxford mattress the other day. Oh my word! It is amazing, so comfy, so luxurious - absolute bliss. Had to wait a few weeks for it to be made but well worth it. Gemma at Rowsley was excellent and patient , we spent ages there , correct decision made. Delivery men were excellent too, all packaging and old memory foam mattress removed. If anyone is wondering which mattress to go for we chose well and natural fillings a must, no memory foam for us ever again. We already had a Wool Room duvet, so compliment each other perfectly”

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Posted 5 years ago

“Lovely wool topper received very promptly. As its for our guest room i can't comment on if its comfy however just lying on the bed with the topper on is immeasurably more comfortable than it was. Thank you for an excellent product and great that its washable.”

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Posted 5 years ago

“My husband and I are very different in body temperature and the light deluxe washable quilt is absolutely perfect for the both of us. It keeps me warm, and it helps him regulate his temperature throughout the night. Since our quilt has arrived, we have both been able to sleep throughout the entire night comfortably and we couldn't be happier. Also, we truly appreciate that the wool is ethically sourced, and that despite our being in the United States the quilt arrived very quickly. These are lovely high-quality items and I absolutely will be returning to the Wool Room to purchase any further bedding that we may need. One recommendation for future buyers: be sure to air out your quilt properly before use.”

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Posted 5 years ago

“Fast delivery and well packaged items. Will definitely buy from the Woolroom again and can highly recommend to others.”

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Posted 5 years ago

“Excellent products and excellent service - thank you”

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Posted 5 years ago

“My order (from the US) was shipped and received in less than a week!”

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Posted 5 years ago

“Excellent service and a beautifully made and presented product which feels extremely high quality. Unfortunately I think I have ordered a duvet that is too warm for me, so after a couple of nights I have taken it off the bed to wait for colder nights again!”

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Posted 5 years ago

“Beautiful, very well made, very pleased with it”

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Posted 5 years ago

“Fist class service kept informed from order to delivery. Nice to see you care about your customers”

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Posted 5 years ago

“I am loving the mattress topper. But the updates about delivery was confusing as it seemed to have two different lots information.”

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Posted 5 years ago

“Excellent service and wonderful products.”

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Posted 5 years ago

“We've had a woolroom duvet for several years, which we love. So pleased we ordered another - which arrived and unfortunately, despite outside daytime airing the horrid "sheepy" smell wouldn't go therefore, sadly it was returned. However, I must strongly sing the praises of the lady who dealt with our problem - genuine concern, courtesy - and true as her word a replacement sent. It's just arrived - it's perfect like our original. I have nothing but praise for Woolroom - their service and genuine customer concern - THANK YOU ! We shall be back.”

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Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews