The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Fast delivery, good communication. Lovely duvet, light weight but warm enough.”

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Posted 5 years ago

“Excellent service, duvet not tested yet as a gift for my daughter.”

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Posted 5 years ago

“We bought a super king wool topper. Very good discounted prices, fast delivery and superficially a quality product. Fits well, is comfortable but too soon to say about lasting quality.”

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Posted 5 years ago

“I love my new wool-filled pillow! It’s not too fat and not too thin. It doesn’t smell. Above all it’s COMFY. It’s early days but I’m very happy so far.”

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Posted 5 years ago

“Well made and very warm”

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Posted 5 years ago

“Love my all seasons quilt, it's well made and so warm . I suffer with rhynauds so am always cold but not any more. Goodbye to my two hot water bottles and that's with just the 300gm one on its great. Worth every penny. Love love it .”

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Posted 5 years ago

“Had difficulty with ordering online so phoned.the person I spoke to was really helpful.even though you order was made 7 days before smash,my bedding arrived within48 hours and my wonderful mattress 3 days before smash.greatservice”

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Posted 5 years ago

“Prompt delivery, well packaged. Lovely light (weight) duvet but still very warm.”

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Posted 5 years ago

“Great product so far - happy!”

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Posted 5 years ago

“Beware! I ordered a bed set online. The price was in US dollars so I assumed the size was for US bedding. I had the set sent to my US address. It was way too small because they weren’t US sizes. I’ve never ordered from an out of country website, so it never crossed my mind that the sizes weren’t the same in US and GB. But, you would think a company that deals in sales across the pond would. I sent everything back, except the pillows, I followed the directions on returns. I had to purchase a new return box because the one that was delivered was damaged. It took approximately 6 weeks or more to receive my order. I decided I didn’t want to wait another 6 weeks for new sizes so I returned for a refund. In the company’s return policy, it states they will refund return costs if they are at fault. I believe my return fee should be reimbursed due to misleading information. If you are advertising a price in US dollars then the sizes should be in US sizes. I’m extremely disappointed in this company. US buyers beware!☹️”

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Posted 5 years ago

Hi Karen, Thank you for your review. I'm sorry the website lead to some confusion when ordering. We do have the drop down menu to make it the US site which then gives the customer the US size of bedding with US prices. We have tried to make this clear as we are a UK based company and cater for all size bedding in the UK and US as they are different. We have also changed our delivery for our US customers. We use a 2 day priority delivery service with FedEx so there are no more long waits for your orders. I hope this may encourage you to come back to us. We also have an excellent customer service team who are always happy to help with any ordering queries. Thanks Sally

Posted 5 years ago

“Prompt delivery. Excellent quality products. Absolutely love it.”

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Posted 5 years ago

“Really good duvet, what is a good night’s sleep worth? delivered in 2 working days.”

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Posted 5 years ago

“Haven’t actually used duvet yet but on the assistant who helped me choose the right duvet for me she was extremely helpful. Sorry don’t remember her name. 👍☺️”

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Posted 5 years ago

“I am very impressed with the 'Woolroom' - they came with high reviews and a very informative website. There are a lot of interesting facts that I hadn't heard about. I bought a cot mattress for my grandson and am happy that he is sleeping on such a 'healthy' mattress. I wish I could afford to buy one for me. The other products look super too.”

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Posted 5 years ago

“Many thanks”

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Posted 5 years ago

“Xmas present for my daughter and son in law and they love it. Their son has now got possession of the previous one they bought and loves it.”

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Posted 5 years ago

“I was very pleased with the quick delivery of a wool throw from WoolRoom, as well as the quality, looks, and pricing of the product. Steve from Ohio”

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Posted 5 years ago

“Very good.Love the quilt we we got winter / summer. Put winter one on but I think we will have to change to the summer one as we are to hot, especially with our fleece quilt covers on as well.”

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Posted 5 years ago

“We wish ewe a Merry Christmas... Sent pillows as presents to those "who have everything" - the unusual present was appreciated! They now have a sound night, asleep on a sheep.”

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Posted 5 years ago

“I ordered a washable, warm, wool quilt and absolutely love it. We have been using an all season wool quilt (Alison purchased from Woolroom a few years ago) but decided to use that in the guest bedroom and treat ourselves to a new one because of the discount at the time. I was so impressed with the service as the quilt arrived only two days later in a time slot that I was informed about earlier in the day. The quilt is lush. It is warm but not as heavy as the all season version. We were already wool quilt converts so we understood the benefits such as sustainability, breathability and ultimate comfort so nothing new to report here.”

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Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews