The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Purchased a warm duvet and pillows and are very pleased with both. The duvet is just very comfortable without being over warm. The pillows have a lovely quilted outer casing and the zip makes it very easy to adjust the amount of wool required.”

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Posted 4 years ago

“I ordered a double duvet as well as X1 pillow. I am very pleased with the quilt, which I find keeps me at the right temperature (not too hot). However, I am very disappointed with the pillow, having had this for 1 week it is lumpy, uncomfortable, very misshapen.”

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Posted 4 years ago

“This is the second time I have bought something from woolroom. They are quick to respond and answered a query I had in depth. I just love my wool duvets.”

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Posted 4 years ago

“My wool duvet is wondrous, and it is so comforting to think that it causes no environmental harm - thanks”

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Posted 4 years ago

“Excellent service and a great comfortable pillow.”

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Posted 4 years ago

“Placed first order with Woolroom which arrived within a few days. Very pleased with purchase and service.”

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Posted 4 years ago

“Item arrived ahead of schedule - today, in fact. Looking forward to see how it works. If successful, I will reorder.”

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Posted 4 years ago

“I have no words to describe how happy I am with my purchase and cannot praise the outstanding quality and comfort of these items highly enough. I bought the deluxe washable wool pillow protector, mattress protector and the all seasons duvet also from the deluxe range. It comes in a lovely cotton bag ideal to be re-used for storage. When I received it, I put it on the bed immediately. It has a crisp texture and you can tell just by looking at it that is extremely well made and I couldn't wait to use it. When I finally got to bed later that day I noticed a huge difference in how it felt compared to my old synthetic mattress protector and duvet. You feel warm and cocooned but not stuffy and suffocated like with synthetic bedding. You can definitely feel the fact that it's breathable and works with the temperature of your body unlike with synthetic. I did not want to leave the bed in the morning and have been raving about it to all my friends so much that now they're sick of hearing me. This company definitely know what they are doing. As I have the whole set already, I'm really hoping that they also start manufacturing sheets and duvet covers? Hint hint. :)”

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Posted 4 years ago

“Have previously purchased from Woolroom. I now have a mattress cover, great, and recently bought a pillow which is fab and a I am no longer waking up with a stiff neck. Easy online purchases and occasional visit to shops are an enjoyable experience. Intend to buy more in the future. Can recommend.”

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Posted 4 years ago

“Online ordering was easy. Still waiting on the pillow. Due to come this week.”

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Posted 4 years ago

“Excellent, can't recommend enough!”

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Posted 4 years ago

“Very prompt delivery of the duvet. We have used it for two nights and so far, so good, light, but warm.”

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Posted 4 years ago

“Excellent Service Next Day Delivery Almost felt like it had arrived before it was ordered”

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Posted 4 years ago

“Ordered duvet because price very competitive and absolutely delighted with my purchase. Amazing quality, great nights sleep and speedy delivery. Highly recommended!”

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Posted 4 years ago

“Customer service was helpful with website issues.”

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Posted 4 years ago

“The product was delivered on time. It was well wrapped. The duvet was in perfect condition and made well. Have been using this duvet for three weeks and it is just as I had hoped for. Comfortable and warm. Replacing my previous duvet was very difficult for me as I found the hollow fibre type too difficult to manage and too light. I didn't want the crisp packet noise from feather ticking. This is the silent comforter and I love it. Recommend.”

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Posted 4 years ago

“I found the website easy to use and informative. Communication was great - I was kept informed of my order's progress and it arrived when it said it would.”

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Posted 4 years ago

“Katie was most helpful with the choice of duvet. Excellent customer service. Regret that the Admin. side of the Woolroom did not keep up with expectations as there is no provision for customers to be advised that payment had been made, with the usual confirmatory 'slip' issued by the credit card machine. I had to ask for confirmation and just received an invoice stating that NIL payment was due. Tut! Tut! Woolroom; surely you can do better than that? A process for advising confirmation of payment is not difficult to build into your computer system.”

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Posted 4 years ago

“Love my latest purchase of a pillow. Lovely to sleep on. Good service from Woolroom. I will happily recommend them to family and friends.”

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Posted 4 years ago

“I have now bought two wool filled pillows with an extra bag of wool as I like a very firm pillow. I find them very comfortable , cool and easily plumped up / adjustable. I love the idea that they are completely natural and therefore will not add to plastic based landfill.”

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Posted 4 years ago

The Wool Room is rated 4.8 based on 5,164 reviews