The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pleasure to shop with. My pillows arrived very quickly and we're in eco friendly packaging as advertised. I shopped with Woolroom because I was impressed with their ethical statement. Thank you.”

Helpful Report

Posted 4 years ago

“Received my wool mattress topper and I am very pleased with quality and comfort”

Helpful Report

Posted 4 years ago

“Effortless ordering, good communication and delivery!”

Helpful Report

Posted 4 years ago

“Excellent service throughout my order and diverted on time. The topper is excellent and very happy with it, keeps me warm and I do not need to put the heating on in my bedroom. Thank and highly recommended.”

Helpful Report

Posted 4 years ago

“.,,,,,,,,,,”

Helpful Report

Posted 4 years ago

“Sooooo.....long story.... I ordered a few ‘all seasons’ bedding sets of varying sizes to satisfy the needs of the entire family. First night lots of moans from all the children. They don’t like change. Husband also moaned due expense. I reminded him that with the sale offer the bedding was no more expensive than John Lewis expensive microfibre equivalents. Firstly, there are a lot of negative reviews about the pillows. We took the time to plump, fill, remove etc but after a few nights decided they weren’t for us...the pillows are not terrible at all and we didn’t mind them. They just weren’t an improvement on what we already have (latex) so have been returned and replaced with wool pillow protectors. The mattress protectors were a great hit all round so have already ordered duplicates for when laundering. The all Season duvets were heavy together and much too warm but then our house doesn’t ever get very cold. We used the autumn weight alone and this is light & warm. The summer weight will be perfect in the warmer months. I do understand the problem commented on in other reviews with the sizing of the duvets. They are tight, even slightly larger than the covers. I did query this but was told the duvets are laser cut to size and maybe my covers had shrunk due to washing...not the most satisfactory response. However I have ordered brand new covers and the duvets are still slightly oversized. It does cause a bit of a bulky edge but doesn’t bother me at the moment....it’s a problem which could easily be rectified in the manufacturing process I’m sure. I am into my second week of the trial now & very comfortable at night. I usually suffer with the dreaded night sweats and waking during the night but these seem to have improved...time will tell. My husband and the kids all love their bedding sets but it’s still early days. I love the sleep guarantee & intend to use it to my advantage...you can’t go wrong and if you don’t try you will never really know. There seems little point trying to make a decision based on all the reviews as everyone is different. I desperately want my trial to work for us all so that my family can sleep under (and over) natural, eco friendly, healthy, sustainable & recyclable bedding. Better still it’s British made & the customer service team have all been lovely to deal with so its a win win all round. Sweet dreams to those of you who decide to try out the bedding sets...I think you’ll be pleasantly surprised, not just by the product but also by the friendly customer service at the Woolroom.”

Helpful Report

Posted 4 years ago

“LOVE IT. A friend recommended you and we are very happy with our purchase. We love our new wool quilt, not as bulky and heavy as our old one, much lighter but so warm. Quilt was out of order when I ordered it but we didn't have to wait to long. Thank you.”

Helpful Report

Posted 4 years ago

“I love my Deluxe pillow and my standard duvet. The quality is amazing. The blanket is warm, yet light and breathable. The pillow is just right :) they came beautifully packaged in Calico bags! Excellent value for money, I highly recommend!”

Helpful Report

Posted 4 years ago

“Ordered luxury washable double medium wool duvet and my daughter who is quite particular with her bedding is very pleased with it. Ordering and delivery process good.”

Helpful Report

Posted 4 years ago

“We are very pleased with our wool duvets, very cosy and good for people with allergies.”

Helpful Report

Posted 4 years ago

“Loving my new duvet. It creates a lovely constant warmth and i sleep right through the night.”

Helpful Report

Posted 4 years ago

“I ordered two deluxe pillows and love them. I did order another bag of wool for each pillow as my husband and I like firm pillows. I have also ordered 2 kids pillows and feel happy letting my two year olds use them as they are natural. Happy with all products and would order from woolroom again. Great customer service too.”

Helpful Report

Posted 4 years ago

“Poppers bad”

Helpful Report

Posted 4 years ago

“Excellent customer service on both occasions, having bought first a duvet and then a pillow.”

Helpful Report

Posted 4 years ago

“Service has been very good the far. No complaints!”

Helpful Report

Posted 4 years ago

“We visited the Wool Room’s shop near Ipswich, The Sleep Studio, on Tuesday afternoon and three hours later had ordered an Oxford mattress, divan and bedding! We were absolutely delighted with the service we received from Bob who was so helpful and patient during the course of a long afternoon. Not once did we feel rushed or under pressure and as I have complex physical problems I really did need the time to make sure we chose the right bed. Honest too which is so refreshing in today’s high pressure sales world. Bob even made us a cup of tea! A lovely shopping experience and well worth making the trip. They really do want their customers to walk out feeling happy with their decision.”

Helpful Report

Posted 4 years ago

“Very quick delivery. We’ve been gradually changing all our bedding to wool and this mattress protector goes on top of a thick topper. Very comfortable and definitive improvement on synthetic in terms of comfort and temperature control.”

Helpful Report

Posted 4 years ago

“I love The Wool Room! My new wool and alpaca comforter is better than advertised. It is keeping my husband and I at a wonderfully moderate temperature as we sleep. We are very pleased with the product. The customer service and shipping were outstanding as well. Up to the minute updates during the order processing and shipment of my order. I can't wait to order more products from The Wool Room. Shipping to the US was a breeze and much cheaper than products sold in the US. I am a very, very pleased and satisfied customer.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave your review. Our wool products are amazing for heat regulation, and we do recommend using the complete bedding set for optimum results as they all work in unison. We are very happy that you have found the perfect product for a fantastic nights sleep. Dawn

Posted 4 years ago

“It’s perfect for the colder winter months in Arizona.”

Helpful Report

Posted 4 years ago

“Recieved my orderer after having to call to chase it up. When I did recieve it the outer packaging (bag) was so torn I could see the item when it was handed to me. Have ordered two toppers from you a few years ago and was excellent service. Pretty poor this time round.”

Helpful Report

Posted 4 years ago

The Wool Room is rated 4.8 based on 5,164 reviews