The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Easy to use website, the courier they used communicates well. Products look high quality and in mostly plastic free packaging, great!”

Helpful Report

Posted 5 years ago

Thank you for ther review, we are pleased to hear you are happy with your order. Woolroom

Posted 5 years ago

“I live in the US and got my pillow and extra wool in less then seven days. I live in central California where it is over 100° and will be for weeks and weeks. My pillow regulates heat better than any pillow I have EVER purchased! Thank you Woolroom!”

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Posted 5 years ago

“I ordered a double duvet and I have used it a couple of times and it was fine and yesterday I ordered a kingsize one for my husband so I cannot speak on that yet”

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Posted 5 years ago

Thank you, Woolroom

Posted 5 years ago

“Seems slightly heavier than a similar synthetic duvet, however this more comfortable and breathes better. Very happy with our purchase.”

Helpful Report

Posted 5 years ago

We are pleased to hear you are sleeping well. Thank you, Woolroom

Posted 5 years ago

“Absolutely love.it.”

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Posted 5 years ago

Great news, thank you. Woolroom

Posted 5 years ago

“This throw is absolutely delicious. Easy to order and quick shipping to the US. I look forward to displaying it and being cozy under it. I'll be back for more wonderful wool items.”

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Posted 5 years ago

“easy to order still early days but seems warm but not too warm”

Helpful Report

Posted 5 years ago

Thank you, Woolroom

Posted 5 years ago

“Great service- easy to communicate and quick delivery.”

Helpful Report

Posted 5 years ago

Thank you, we are pleased you are happy with your order. Woolroom

Posted 5 years ago

“Bought a classic wool duvet and pillows. Comparable price, very good quality product and excellent service with efficient delivery by DPD. Thank you.”

Helpful Report

Posted 5 years ago

Thank you, Woolroom

Posted 5 years ago

“Extremely prompt delivery, the duvet appears very thin, but has proven wonderful, I sleep very hot, and with the current heatwave I have managed good nights. Surprised at how much the wool smelt - I really like it, but I can imagine it might be too much for some.”

Helpful Report

Posted 5 years ago

Thank you, the wool can sometimes smell a little "farmy" but it will naturally take on the smell of your linen after a while. We would suggest airing in a open room espically when the weather is warm to help the smell subside. Sleep well. Woolroom

Posted 5 years ago

“We are very happy with the high quality and the luxurious feel of the duvet.”

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Posted 5 years ago

Fantastic news, thank you. Woolroom

Posted 5 years ago

“great products... could have a live chat on website, though, for faster customer service...”

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Posted 5 years ago

“I had to contact the company because the address was incorrect. I called as soon as I received an email indicating where it would be sent. Customer service responded very quickly and corrected the address. Thank you.”

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Posted 5 years ago

“Very pleased to order from them. Easy and efficient with quick delivery. Items are described and communication is thorough. Would recommend to anyone interested in using them.”

Helpful Report

Posted 5 years ago

Thank you for the review, we are pleased to hear you are enjoying your new products. Woolroom

Posted 5 years ago

“Easy to order, kept up to date with delivery schedule, and great delivery team.”

Helpful Report

Posted 5 years ago

Great to hear all went well with the delivery. Thank you, Woolroom

Posted 5 years ago

“Great service, very quick delivery. Quality product, I'm very happy. I will buy more!”

Helpful Report

Posted 5 years ago

Thank you, we look forward to welcoming you back soon. Woolroom

Posted 5 years ago

“The quality of the delux duvet is excellent. Lovely and comfy to sleep under. Great storage bag that it came in. I am so glad that I chose Woolroom. Will be a return customer.”

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Posted 5 years ago

Thank you, welcome to the flock :) Woolroom

Posted 5 years ago

“Unfortunately not as good as you make out! Rather disappointing for what it cost👎”

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Posted 5 years ago

We are sorry to read the woolroom products were not quite right for you, they do have some amazing properties for allergies and temperature regualtion but we understand theat they aren't for everyone. Thank you, Woolroom

Posted 5 years ago

“Shipping was accurate and the comforter is excellent quality. Even the cats love it.”

Helpful Report

Posted 5 years ago

Thank you, we are pleased to hear you are all sleeping well. Woolroom

Posted 5 years ago

“I’m delighted with my pillow. I bought extra wool, so pleased as it has allowed me to find the perfect level of firmness I need. Brilliant idea and I love the feeling of the wool, and the fact that is all natural and washable.”

Helpful Report

Posted 5 years ago

Thank you, we are pleased to hear you are feeling the amazing properties of wool. Woolroom

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews