The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“The service from the Woolroom was exceptional with good communication about delivery. We are very pleased with the quilt that we ordered and received which was of a very high quality and certainly does make for an exceptionally good nights sleep . Diana and David Abrams”

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Posted 5 years ago

“Wonderful, quick shipping and a wonderful, clear website!”

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Posted 5 years ago

“Pleasant efficient service on line and phone. Item arrived when promised, not had chance to try out our new mattress cover. New bed arrives tomorrow!”

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Posted 5 years ago

“Duvet was easy to order, even got a discount as a first time customer, and arrived very quickly. Well packaged in a sturdy box and canvas bag. A well made product warm and cosy and looks lovely on the bed. Really happy with my purchase thank you Woolroom.”

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Posted 5 years ago

“This is my second purchase from woolroom, my first having been a duvet. I loved it, and was so impressed, I decided to get the pillow. It's great, I haven't been disappointed. I ordered the extra wool, but haven't needed it as the pillow is very plump already. I find it very comfortable pillow to sleep on. Again the service was great, and delivery was very quick. Highly recommended. Now, what shall I buy next??”

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Posted 5 years ago

“Web site was easy to use. Product was in stock so got sent out straight away, received couple of days later. Like the way they come in cotton bag. Very happy.”

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Posted 5 years ago

Thank you for your comment, we're so glad you like the product. Millie

Posted 5 years ago

“Beautiful quality duvets and delivered in super quick time. Taking advantage of the January sale and first order discounts made these a fabulous purchase. Thank you so very much!”

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Posted 5 years ago

Thank you for taking the time to leave us this review, Yvonne. We're so glad that you're happy with your purchase and the service you received. Kind regards, Adam

Posted 5 years ago

“Well made & Gorgeous, fairly priced products - Super fast delivery! thanks so much”

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Posted 5 years ago

Hi Laura, we're so glad to hear that you are pleased with both the product and the delivery service. Many thanks for taking the time to write a review. Millie

Posted 5 years ago

“Speedy and efficient service but we were disappointed insofar as the quilt, despite being one of the warmer type, was not as warm as we would have expected!”

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Posted 5 years ago

Hi John, We are so pleased that the duvet arrived to you quickly, but I'm sorry that it isn't working as well as you'd hoped. I do hope that it is working now for you and if not then please do not hesitate to get in touch with our customer service team to see if there is anything we can do to help. Kind Regards Sally

Posted 5 years ago

“An easy to navigate website and clear product explanation enabled our choice. Easy to order and next day delivery as promised. Excellent customer service. We bought a deluxe washable king size duvet with a 3-6tog rating. It has proved to be exactly what we needed. My husband often woke feeing too hot under our 10.5 tog duvet and was a restless sleeper. After only a week of use we are both sleeping soundly and wake feeling so much better and are never too hot or cold . A brilliant purchase, wish we had thought of it earlier.”

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Posted 5 years ago

Hi Carolyn, We are so pleased that the duvet has had such a positive impact on your sleep, and that your experience in purchasing the product was both easy and efficient. Thanks for you great review. Many thanks, Millie

Posted 5 years ago

“Ive suffered neck pain for years so i dont have good sleeps. Wow, what a difference these pillows have made. Getting much better sleeps and practically no neck pain in the mornings. Well worth paying more for a decent pillow. The mattress protectors next on my list.”

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Posted 5 years ago

Hi June, We are so sorry to hear that you have previously struggled to sleep due to your neck pains. However, we are so glad that we have helped to resolve this issue and that you like the pillows. Many thanks, Millie

Posted 5 years ago

“Fantastic company. We ordered over Christmas and our items were delivered before the New Year. The quilt and pillows we ordered are so comfortable and we have had great nights sleep since receiving them.”

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Posted 5 years ago

Hi Robert, Thanks for sparing the time to review the quilt and pillows, we're so pleased that you have slept so well since receiving them. Mario

Posted 5 years ago

“Very speedy and trouble free delivery. I'm already a convert to wool duvets as they are so much better at preventing me overheating at night and they don't rustle like feather duvets can - wool duvets are beautifully quiet at night! Very pleased with the quality and supreme comfort of my new Woolroom duvet.”

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Posted 5 years ago

Great to hear! We are so pleased that you are able to sleep peacefully and comfortably. Thanks for taking the time to write a review. Millie

Posted 5 years ago

“Really helpful and knowledgeable people on the end of the phone. I found the discussion about a new mattress very helpful which led to me buying one - yet to be made and received. Other items were quickly dispatched and communication was very good.”

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Posted 5 years ago

So glad to hear that you were so pleased with our service, I will pass on your comment to our customer service team. We hope that you like your mattress and sleep well! Thanks for leaving a review, Millie

Posted 5 years ago

“Have wanted one since sleeping under one at my partners-not disappointed-like that it’s heavier than synthetic but it’s the natural content that appeals I know my temperature is more regulated”

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Posted 5 years ago

Thank you for the feedback, we are pleased to hear you are happy with the new bedding. Best wishes, Ed

Posted 5 years ago

“I found the wbsite very easy to use and was very pleased with the amount of information about each product - right down to which sheep provided the wool. The duvet I bought arrived speedily and it was an added bonus to find it arrived in its own cotton zip-up bag. Overall, I am very pleased with all aspects of my purchasing experience on the Woolroom site.”

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Posted 5 years ago

Hi Della, We are so pleased to hear that you were so pleased with your experience on the Woolroom site, and we hope that you sleep well. Thanks for writing a review! Ed

Posted 5 years ago

“The delivery service arranged by Woolroom was second to none. Super fast delivery, well packaged and notified of delivery. Thank you.”

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Posted 5 years ago

Thank you for your review. We're so glad that you were impressed by the delivery service you received. Millie

Posted 5 years ago

“Very user-friendly website, easy to navigate. Order came well-packed, and within 2 days of placing the order. Excellent!”

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Posted 5 years ago

Great to hear that you found the product(s) easy to order and were happy when they arrived. Thanks, Millie

Posted 5 years ago

“Lovely, high quality quilt which arrived so quickly and beautifully packaged. Cannot recommend the product and the company too highly.”

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Posted 5 years ago

Great to hear Kim! We're so glad you're pleased with your experience with the Woolroom. Many thanks, Ed

Posted 5 years ago

“I am having a hard time reviewing on your site. So I thought I would write and tell you just how life changing your pillows have been. After beating cancer, I have still struggled with hormonal night sweats almost constantly. Not only are your pillows SO comfortable, my sweats have lessened a ton (I imagine when I am able to save for some more of your bedding it will be even better!!! 🤞) My husband was extremely sceptical, we have never spent that much on a pillow, he is now the BIGGEST fan! Your pillows are so different from any pillow I have tried in the best way! Thank you for making such an amazing product,that makes me feel more like myself again!”

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Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews