The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Helpful and prompt. Delicious night’s sleep.”

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Posted 4 years ago

“I’ve bought mattress pads pillows and comforters for two different apartments from wool room and I love it. Nice quick service , friendly , great products. Clean natural comfortable”

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Posted 4 years ago

“Having already purchased two mattreess toppers a couple of years ago which are wonderful and aid my children in a great nights sleep, even the 'sweaty one'. I decided to buy a mattress protector for my new bed. I cannot fault the product even though I did have to call to ask where it was as it arrived late, due to it not being in stock. But!! the package arrived ripped to shreds, I considered blaming the delivery service until I felt the quality of the plastic bag. I was definitly not strong, therrefore down to the retailer.”

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Posted 4 years ago

“I purchased a mattress topper, all season duvet and pillow protector. Delivery was prompt and packing excellent with no plastic wrap. I'm very pleased with the quality and although I'm not quiet used to the weight of the duvet yet, I can vouch for the claims made about wool helping to regulate temperature through the night....my menopausal night sweats have been far easier since using all wool and cotton bedding.”

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Posted 4 years ago

“Very responsive and friendly on email. I wish there were more ordering/account options on the website (track order, track package, cancel or change order before processing). Return policy is entirely reasonable but not market leading - others offer a longer return period, ability to return used items that don't improve sleep. A significant investment like this would benefit from that additional peace of mind. I am unlikely to order another product since I cannot even feel it in person, much less test it for a night or more, without forfeiting my investment entirely.”

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Posted 4 years ago

“My bed topper is top quality. Arrived beautifully packed. A great good British service. My bed now is a wonderful place to be. Thank You.”

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Posted 4 years ago

“I am very happy with the item I purchased, a deluxe mattress topper. I was, however, a little disappointed with the follow up from placing my purchase. it was several weeks before I received it, and although I tried to find the information about delivery times I couldn't locate it anywhere, either on the website or in my emails. There seemed to be a long period without any communication, then, just as I was on the verge of contacting the company, I had a message to say it would be delivered and it was, the next day. That was my only quibble, and really, I guess, rather minor, but it is the reason why I have not given it the full 5 stars.”

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Posted 4 years ago

“Great shopping experience, prompt delivery of a fabulously soft and light duvet.”

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Posted 4 years ago

“Top of the line product. Great service. Easy shipment. So thrilled!”

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Posted 4 years ago

“The service was brilliant. Staff I spoke to were brilliant.”

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Posted 4 years ago

“You have been unable to deliver the blanket to Israel for some reason”

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Posted 4 years ago

“My wool mattress protector is well made and cozy without adding bulk to the bed. I received it quickly and they did not use excess packaging materials, which I appreciate. The protector fit my mattress perfectly. Hoping to sleep cooler now. Thanks Woolroom.”

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Posted 4 years ago

“Absolutely fabulous products. Such amazing quality. We are very happy with our organic sheets, mattress topper and wool filled mattress protector. All packaged beautifully.”

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Posted 4 years ago

“Having now used the super light duvet, pillows and mattress protector for a number of weeks - I am SO VERY HAPPY. They are the most comfortable and cool items I've ever had. I am sleeping better and I don't ache any more. These items are magic. Thank you so much.”

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Posted 4 years ago

“Standard medium duvet. I am in love with our new wool duvet and cannot wait to go to bed each evening. The only downside I have experienced is getting up in the morning is much harder. The first night I was a little too warm and had some reservations but now am delighted with my purchase.”

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Posted 4 years ago

“very pleased with the duvet and excellent service, a quality product with pleasing packaging.”

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Posted 4 years ago

“Quality products, excellent pricing.. I purchased on a discount day.. good delivery timings and nice range of goodies to choose from”

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Posted 4 years ago

“Fantastic service & a lovely quality throw. Very pretty colour”

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Posted 4 years ago

“Easy to order, prompt delivery , duvets contained in lovely cotton bags,nice touch”

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Posted 4 years ago

“I bought this duvet on the strength of the glowing reviews and am not disappointed. The first sleep was a bit weird after being used to a heavy duck down and feather duvet for so long. But from then I have slept so much better and I can only attribute this to my new duvet. Yes, it looks thinner than a conventional duvet but you get even heat and it doesn't bunch up and create pockets of warmth and air so you don't wake up uncomfortably hot. Thank you, lovely product - I am a convert!”

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Posted 4 years ago

The Wool Room is rated 4.8 based on 5,164 reviews