The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent duvet, would recommend to buy.”

Helpful Report

Posted 5 years ago

Thank you, we are pleased you are happy with the duvet. Thanks, Woolroom

Posted 5 years ago

“King size Wool mattress cover arrived a few days ago. Has been very comfortable and helpful for me to feel cooler on my memory foam mattress. The assurance that it will not matt and pill after washing was a big part of my choosing this product.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your mattress cover and are experiencing a cooler night's sleep as a result. We hope to welcome you back to the flock in the future :) Kind regards, Adam

Posted 5 years ago

“I had a good experience,with Woolroom, the delivery was timely. The wool topper I bought is sooo comfortable and fits my king bed perfectly , It's a great product . I LOVE IT!”

Helpful Report

Posted 5 years ago

Thank you for choosing Woolroom and taking the time to leave us this review. We're so glad that you're happy with your purchase and are finding the topper comfortable. Thanks, Adam

Posted 5 years ago

“The V shaped pillow is just what I wanted not too large it takes over the bed, The pillow case is too tight I think it had been cut to the same pattern as the pillow forgetting the filling as it is tight when on. I have had a duvet in the past plus mattress protector and they are superb and I would recommend them.”

Helpful Report

Posted 5 years ago

Thank you for the feedback, we are pleased to hear you are happy but will take on board the note on the case size when full. Woolroom

Posted 5 years ago

“Service and delivery was just as it should be. Absolutely love the wool insert! I haven't used it yet but just touching it felt natural and healthy. There definitely is an energetic rightness to the way natural products feel. I really like the cloth bag it came in also.”

Helpful Report

Posted 5 years ago

Thank you for the great feedback, Laura! We are so glad you love your purchase and are happy with the service you received from us :-) Kind regards, Woolroom

Posted 5 years ago

“It was a pleasure to buy from the woolroom. A calm simple experience in these days of turmoil.”

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Posted 5 years ago

Thank you for taking the time to leave us a review, Doreen! We are so glad you enjoyed your experience shopping with us and we very much hope you love your purchase :-) Kind regards, Woolroom

Posted 5 years ago

“Service from the woolroom is fantastic. From good pricing, easy ordering and quick delivery, there is also the reassurance of a free return if not all up to scratch. The product came well wrapped in its own cotton bag. I was exceptionally impressed with the whole experience. Excellent company.”

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Posted 5 years ago

Thank you for taking the time to leave us a review, Marion. We are so glad that you're happy with your purchase and the service you received :-) Kind regards, Woolroom

Posted 5 years ago

“We have had wool pillows for a while and have now invested in your wool duvet. It is wonderful, such a great nights sleep, neither to hot or cold. Great product.”

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Posted 5 years ago

Thank you for taking the time to leave us a review, Sally. We are so glad to hear you love the addition of your wool duvet to your bed! Happy sleeping :-) Kind regards Woolroom

Posted 5 years ago

“My super light wool duvet is lovely but rather too big for my double duvet cover which is a generous standard double.”

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Posted 5 years ago

“The quilt I bought is lovely to lie under or on top. It is not light and fluffy...the cotton cover being a bit heavy a cloth to achieve that, but once I lie on it I don't want to get off!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review, Kimberly. We are so glad to hear you love your purchase :-) Happy resting! Kind regards Woolroom

Posted 5 years ago

“Lovely item made all the better because it was in the sale very good quality mattress protector Delivery was excellent”

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Posted 5 years ago

Thank you for taking the time to leave us a review, Jackie. We are so glad to hear you love your mattress protector and are happy with the service you received :-) Kind regards Woolroom

Posted 5 years ago

“Thank you”

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Posted 5 years ago

Thank you for your feedback, Sandra :-) Kind regards Woolroom

Posted 5 years ago

“Simple, direct and efficient.”

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Posted 5 years ago

Thank you so much for your feedback, Raymond :-) Kind regards Woolroom

Posted 5 years ago

“Excellent service from Woolroom, as before. The Deluxe Mattress Protector feels fantastic and is extremely good quality.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are so glad to hear you love your mattress protector and are happy with the service you received :-) Kind regards Woolroom

Posted 5 years ago

“Excellant service items delivered next day and very good quality”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are so glad to hear you love your purchase and are happy with the service you received :-) Kind regards Woolroom

Posted 5 years ago

“Online purchase of my items was straight forward and quick.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review :) We're so glad that you found the ordering process quick and simple. Kind regards, Adam

Posted 5 years ago

“Great shopping experience; very much looking forward to receiving my comforter and pillows!”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave us this review, and apologies for the delay in response We hope that you're now enjoying better, healthier sleep as a result of your purchase :) Kind regards, Adam

Posted 5 years ago

“I was most pleased to see the near complete lack of plastic in the shipping materials. Hopefully a switch to paper tape is imminent, otherwise the pillow I received arrived without a blemish. I found the pillow to be both supportive and not too firm to sleep on. When I require new bedding again I will look to woolroom first.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review, Adrienne! We are glad to hear you love your wool pillow :-) thank you for all your feedback! Kind regards Woolroom

Posted 5 years ago

“Very, very pleased with the wool duvet. Since having it I have not had any "night sweats". It feels thin, but is actually very warm. Excellent quality.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review, Jane. We are glad to hear you love your wool duvet and it has improved your sleep quality :-) Kind regards, Woolroom

Posted 5 years ago

“Good experience choosing and purchasing duvet recently. Not that impressed with courier; unable to track item nor arrange pickup (cf delivery) through their web site IT failure”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. Whilst we are glad you were happy with your purchase, it is concerning that you experienced issues with delivery and we apologise for this. We will 100% feed this back to our courier to ensure this issue does not happen in the future. Thank you for letting us know so we can make improvements to the delivery service going forward! Kind regards, Woolroom

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews