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The Wool Room Reviews

4.8 Rating 5,164 Reviews
95 %
of reviewers recommend The Wool Room
4.8
Based on 5,164 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat
Read The Wool Room Reviews
The Wool Room 5 star review on 19th January 2020
Janice East
The Wool Room 5 star review on 2nd December 2019
Dee Sheehy
The Wool Room 5 star review on 29th November 2019
Susan Marston
The Wool Room 1 star review on 4th November 2019
Anonymous
The Wool Room 2 star review on 10th July 2019
Maneh Bagramyan
The Wool Room 5 star review on 5th June 2019
Anonymous
The Wool Room 5 star review on 4th June 2019
Debbie Woodward
15
Anonymous
Anonymous  // 01/01/2019
Very good customer service, very helpful advice and very speedy delivery. I couldn’t recommend the Company enough - and thank you!
Helpful Report
Posted 5 years ago
Efficient and prompt service. Kept us informed by email about delivery too, with one-hour timeslot. Thank you.
Helpful Report
Posted 5 years ago
I bought this duvet after a bit of research and have been very happy with my choice. It has a soothing weight to it and is lovely and warm in a cold bedroom. I love that it is all natural too. I am finding that I wake up warm so it may be too hot in the summer but that remains to be seen... if so I may just buy the light one as well!
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Posted 5 years ago
I love your sustainable shipping and the quality of the quilt is really good. However, I wonder if your batting isn't too tight & too small. By letting the wool loft a bit more with wider compartments, it might be even warmer for the weight. However, this is a pretty minor issue.
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Posted 5 years ago
the product arrived in good time and good quality packaging! once arrived the product wasnt quite what I wanted and it had a very strong sheep smell to it more than I was expecting. I have sent the product and waiting for a refund!
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Posted 5 years ago
Online ordering was easy. International FedEx shipping...order arrived a day earlier than expected
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Posted 5 years ago
Love how soft and cozy these pillows are! And they came beautifully packaged in their own cotton zipper totes. Took me years to find wool as a solution but now that I'm enlightened, I'm telling all my friends.
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Posted 5 years ago
The alpaca mattress topper is excellent in every way. It fits securely over our king size mattress and is incredibly comfortable. The down side is that delivery took four weeks with little communication from the company. I almost decided to cancel but I'm glad that I did not,
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Posted 5 years ago
Brought a mattress topper to soften a hard bed..oh my goodness with the wool quilt too I feel like I'm sleeping in a really posh hotel bed.. Wish I had of heard about these years ago. Thankyou so much
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Posted 5 years ago
Cool, comfy but would of rather it had a little more filling as goes a bit flat when slept on, need to sleep on it a bit longer for a better review I think.
Helpful Report
Posted 5 years ago
Don't take money until product available to dispatch!
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Posted 5 years ago
Brilliant pillows. Love the flexibility
Helpful Report
Posted 5 years ago
Excellent and efficient service. Excellent quality product and as we now have the whole bedding range it has greatly improved our sleep quality.
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Posted 5 years ago
Faithful! Trusting your company!
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Posted 5 years ago
Bought the wool/alpaca topper to go on top of my memory foam mattress as heard it would take the heat out of it. Firstly the web site said it was in stock but then said it was on back order when it came to payment which I missed, please could you make this clearer. As a consequence it took a little longer to arrive, over the 15 days This is a very comfortable topper but haven't noticed any difference regarding heat, however because it has a feel good factor I have decided to hang on to it, perhaps I need to change my duvet!
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Posted 5 years ago
Was slightly dubious when I unwrapped my duvet but wow! I would not swap it for the world, it is the most snuggliest comfy duvet I’ve ever ever had ! I will be coming back for the pillows soon ! Thank you woolroom x
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Posted 5 years ago
Very intrigued with the idea of a woollen quilt and pillow, especially by a British firm. Very pleased with my pillow and single quilt, have been telling family and friends.
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Posted 5 years ago
Excellent quality products and ethos.
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Posted 5 years ago
Bought a wool pillow from woolroom. After years of neck and shoulder problems, and trialing all manner of synthetic, feather and memory foam pillows, I can finally say that a wool pillow has improved sleep experience and reduced neck and shoulder issues significantly. Thank you for woolroom for professional and courteous transaction and prompt delivery. Highly recommended!
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Posted 5 years ago
Awesome products - I’ve purchased In the last month 2 luxury pillows, a single duvet, 2 pillow cases, 2 single duvet covers, 2 blankets & 2 bags of extra wool. I can not recommend the product more highly. So why only 2 stars? I’ve had SIX emails in less than a week encouraging me to spend more. Discounts .... time running out... Please - stop seeing me as a cash cow & start respecting me as a customer.
Helpful Report
Posted 5 years ago
The Wool Room is rated 4.8 based on 5,164 reviews