The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Classic Wool Duvet - Light and the Classic Wool Pillow are very comfortable, good at regulating temperature, and smell nice. I was particularly impressed with the nice zip bags they arrived in. I'm using them with a mostly wool futon I've bought from another company. This combination has helped solve my problem of getting overheated at night. I'll never go back to artificial bedding again!”

Helpful Report

Posted 5 years ago

Hi Anthony, Thank you for a wonderful review. We are so pleased your sleeping troubles are over and long may it continue! Sally

Posted 5 years ago

“Everything went as expected from ease of ordering to fast shipping and great communication. The product is just as fantastic as expected! No disappointments.”

Helpful Report

Posted 5 years ago

Hi, Thank you for a wonderful review. We are so pleased that everything was easy from start to finish and we hope your sleep now improves. Thanks Sally.

Posted 5 years ago

“Very helpful n to the point.”

Helpful Report

Posted 5 years ago

Hi Inder, Thank you for your review. We are happy to help with any query. We hope you enjoy your products. Sally

Posted 5 years ago

“Excellent products Excellent customer service”

Helpful Report

Posted 5 years ago

Hi, Thank you for your lovely review. We hope you love your products and that you sleep will improve. Thanks Sally

Posted 5 years ago

“So glad I took the chance on a Woolroom mattress topper, it was worth every penny! Compared to most bedding these days it feels so well made, and the padding it provides is really soft but supportive. So far it hasn't heated up quite as much as previous bedding too, which is one of the reasons I wanted to try it. I feel this could be a dangerous addiction, I feel a duvet purchase coming on soon!”

Helpful Report

Posted 5 years ago

Hi Julia, Thank you for your wonderful review and welcome to the flock! We are so happy you love your topper and that you are now sleeping better. Just think of your sleep with that duvet! Long may your brilliant sleep continue. Sally

Posted 5 years ago

“Great product.”

Helpful Report

Posted 5 years ago

Hi Jacqueline, Thank you for your review. We hope you continue to love your WoolRoom products. Sally

Posted 5 years ago

“Really helpful live chat. Super snuggly topper - so pleased with it.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review, we are so pleased you like your topper. Out customer service team are always here to help. Sally

Posted 5 years ago

“So far I really like my comforter. It came as described and on time.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We hope you continue to enjoy using your comforter and you have the best nights sleep. Sally

Posted 5 years ago

“The perfect cover a cross between the merino wool blankets as I used to know them and today's duvet - which makes for quick bed making and no sheets to get your feet caught in.”

Helpful Report

Posted 5 years ago

Thank you for you super review. We are so pleased that you are enjoying your new woolroom all seasons duvet. Kind regards The woolroom Team

Posted 5 years ago

“Incredibly fast service to the US. Like the wool pillows - I fluffed them up as instructed but will need to take some stuffing out to sleep with 2 pillows. Hope this helps with my allergies. When living in the UK, I ordered the light duvet and absolutely love it. Hoping I can still purchase UK items even though living in America now as all duvet covers, etc. are UK dimensions. Very happy with my purchases:)”

Helpful Report

Posted 5 years ago

Hi Thanks for taking the time to leave your review. The pillows are fully adjustable and so if you need to take some wool out you can keep it safe in the calico bag that the pillow came in. Wool is naturally hypoallergenic so the pillow should help with you allergies. Now you live in America, you can still order on line the UK sizes by changing into the UK site at the top right hand corner of the screen. Do contact us if you have any problems. Kind regards. Karen

Posted 5 years ago

“After having feather cushion pads that shed feathers everywhere, I came across the woolroom for an alternative. So happy with my cushion pads, excellent service, prompt delivery and great product”

Helpful Report

Posted 5 years ago

Thank you for leaving a great review. We are pleased to offer a natural and hypoallergenic alternative to feather cushion pads. Kind regards. Karen

Posted 5 years ago

“I ordered my duvet on Thursday afternoon and it arrived on Friday morning! The duvet is a much better size for my covers and fits snugly inside them. It may seem quite thin but it certainly keeps you warm. I am very happy with my purchase!”

Helpful Report

Posted 5 years ago

We try and despatch our orders as quickly as possible, 1-2 days and are pleased to read that you received your duvet for the weekend and are a happy customer. Thank you for taking the time to write a review. Kind regards. The woolroom Team

Posted 5 years ago

“Excellent process from the order to the delivery”

Helpful Report

Posted 5 years ago

Thank you for your review.

Posted 5 years ago

“I live in Indiana, USA and after ordering 3 pillows I decided a few days later, on 3/19 at 11:37 p.m., to order a comforter. I received it all somehow on 3/21 at 11:03 a.m.. Beyond amazing. The pillows are awesome. I like skinny pillows, so I just took some wool out and stored it. We all love our pillows and our all season comforter with the 3 parts - we love it. It is absolutely beautiful; a creamy, ivory color, luxurious looking, and so warm. Thank you for your great products and perfect service.”

Helpful Report

Posted 5 years ago

Thank you so much for your review. We love to read that our products are awesome as we feel they are too! We are please to be able to offer the fully adjustable pillows and the flexilbility of the weights with the all season comforter. Lovely and warm now but in the summer, lovely and cool too. I do hope you sleep happy. Kind regards. Karen

Posted 5 years ago

“Great Service and lovely items. I’m sure they are just the job. I haven’t tried them yet.”

Helpful Report

Posted 5 years ago

I am glad you love our items and you found our delivery fast. We like to despatch our orders within 1-2 days if possible. Thank you for taking the time to write a review. Kind regards. Karen

Posted 5 years ago

“Extremely high quality products - I have the deluxe mattress protector, light duvet and pillows. I'm very happy with them and the choice to go 'wool' for bedding. I live in a 3rd floor apartment and, whilst reasonably warm most of the time, I've noticed that on cold nights I could do with being a little warmer so may go for the medium duvet at some point.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are so pleased that you are impressed with the products you purchased. Let's hope, now the weather is warming up a bit more, the Light duvet will work wonders and then in the colder months you will be able to tell if you'll need the warmer one. Welcome to the flock. Kind Regards Sally

Posted 5 years ago

“Ordered a grey Greta Herringbone wool blanket and it arrived promptly I think about 2-3 days to arrive, informed when it would be delivered. Nicely packaged but not overly packaged. Good quality blanket in very good condition. I was impressed that they included return package if I wasn't happy with the blanket. Blanket feels lovely, it was a present for a friend and it was well received:) very good value for money. Would buy from this company again.”

Helpful Report

Posted 5 years ago

Hi Suzanne, Thank for leaving a review. It's lovely to know that the blanket was greatly received. We hope to welcome you back soon. Thanks Sally

Posted 5 years ago

“Very helpful with the online chat. Unfortunatly the wool topper was too hot so had to send it back, very easy process to return and updated on wench arrived back to them.”

Helpful Report

Posted 5 years ago

Hi Tina, Thanks for leaving a review. It's such a shame you found the topper too hot. It may have been the rest of you bedding that was affecting the temperature regulation. We hope you come back to us soon and try some other products. Thanks Sally

Posted 5 years ago

“Bought a wool duvet, medium, I think I should have ordered the thicker one but its still an excellent product, I also bought mattress topper, also excellent, I swear by using wool products for bedding. Natural anti allergic and adjusts to your body temperature. Also very good service.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review your new duvet and mattress topper. I hope you are now finding the medium duvet is the right weight for you and you are enjoying your natural nights sleep. Kind regards. Karen

Posted 5 years ago

“Thanks for my order the sheepskin rug is fab looks lovely. The service was great .came in 3 days would definitely recommend this company .”

Helpful Report

Posted 5 years ago

We are so glad that you like your new sheepskin rug and you enjoyed the quick delivery service. Thank you for taking the time to write the review. Kind regards. Karen

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews