“Whats the point of point specials when the stores has no stock, for example a tin of nescafe coffee goes on special and the point cook store has no stock, you ask the front service desk & the male shrugs his shoulders and doesn't know why they have no stock, you ask them why no stock when it just comes on special and what's the point when there is no stock, the male still doesn't know why. What a joke.
I'd say poor management & logistical management, during these times just in time doe not work. Store Ordering needs to adjust to the times .
So I have to go out of my way and hop into the car to Williams landing to find the special in store.
I think some people in some of these stores are either asleep or they are fudging their way through,
Not a good look on the customers point of view
Times are hard, but customers are feed up with no response or excuses
Time to wake up and get on with the job at hand”
“Went into Woolworths and took 2 packs of 2kg sugar. When I got to the self service checkout one of them only weighed in at 1.5kg! I said to the young sales assistant that I'm not paying for 2kg when its only 1.5kg, so would he kindly follow the trail of sugar back to the sugar aisle and grab me another one. He did just that and even offered to clean the sugar spilled on my walker. Thumbs up for woollies Kilkenny đź‘Ť”
“Order worth of $273 grocery, the delivery guy left few things in porch I thought he might be bringing more things but then he left and when I checked the item half of them were missing,. I was waiting for this grocery delivery from four days and now when I want them they are missing. Calling them and waiting to talk someone from half an hour”
“Hi, had the best experience today at Woolworths Pietermaritzburg Liberty Mall.
I had to buy a last minute birthday gift and Taryn, the wonderful assistant in the Perfume department literally walked with me throughout the store picking gifts and helping me when I was feeling a bit overwhelmed.
Taryn, I do hope you see this, you are an exceptional human being and Woolworths is lucky to have you.
This young lady deserves all the best and hopefully a promotion and pay increase. She took customer service to another level. She did it out of the goodness of her heart. I wanted to give her a gift but she refused and said it was her job to help me and that it would not be right to take anything from me (Woolies company policy). I really wish I could have given her something, I do believe that outstanding service should be rewarded.
Thank you Taryn for making me feel supported and helped today. I don't know you, but you will go far. And I wish that the Almighty makes all your dreams become a reality.
Best regards
Dr Yasmin Docrat”
“ordered and paid $13 for 11-12 delivery today. Had a message late would arrive 12.07 to 12.37. Put off appt and waited as cold items. Still didn't come. Then spoke to useless Olive, the digital interface, who put me onto help line. At 2.00 I was told 40 minute wait. Waited for 30 minutes then I messaged facebook and said out from 3.00 and to cancel order if not there by then. Left at 3.08 no order there. Left notice on door that order cancelled and to not leave goods. Just got back earlier than expected and order still left with chilled goods in it. Absolutely useless that there is no way to contact them when there is an issue. Order number is 1097666306. Very very disappointing. Do not use. Can you do no stars?”
“In isolation and I shop at Woolworths all the time so try on line. Was notified delivery would be between 3 and 6pm, changed to 4 to 5pm, contacted again delivery was next in line, fantastic checked tracking to see delivery marked as delivered WHAT. Called and after waiting on hold for 10 minutes told our order delivered to wrong house. "Did we want a refund?" YES PLEASE, so much for our chicken dinner, baked beans was all I had. Thanks a lot Woolworths. NEVER AGAIN”
“Our first (and will be our only) online shopping from Woolworths Food. In flying to Cape Town for a month from Australia, we decided to have food delivered for our arrival. Not only did they only deliver half of what was ordered, what was ordered was wrong, and one of the fresh food itmes was open! Disgusting and Hopeless.”
“What a joke! Completely ruined our day. Delivery was meant to be between 8 and 9am turned into 9 to 10am didnt receive the meats and cold stuff.
Call help line and they didn't help at all. Planned to go out for lunch and at 1pm still no contact from anyone from Woolworth.
Arrived at 3pm and day was destroyed by ordering online for the first time, never again, female on the phone didnt give a stuff and was blaming me for not checking. $250 worth by the time I carried last bag in lady in truck was gone. Dont do it terrible.”
“Just spent the last two hours at night waiting for a order rang Woolworths only to be on hold 40 min ..and then to be told there was no delivery coming . No one had the brains to ring me and tell me .never will I order from them again just canceled my order”
“Ordered our online groceries driver came 15 past final hour and delivered only one item from our 35 items, wtf is going Willie's, had to cancel and get a refund, why would you bother total waste of time and energy”
“My 2nd online order - Nothing worse that receiving long life milk which is to expire 4 days later, AND I only discovered after opening up first box and then the remaining 3, found they were all off. Woolworths online only provided one option to chat to a computer TEXT message who kept asking me if I wanted a refund. I could not find any other option to submit a complaint about the product which was very frustrating thus me going on this review site hoping this will help other consumers with this same problem.”
“Woolworths is terrible - horrendous customer service - you can’t call them (unless you want to be on hold for hours), they hang up on you before you can complete the customer service survey and their complaint email is “no longer in service”. My groceries that I paid for never arrived and no one would help me. Disgraceful. Never again Woolies, you’ve lost me forever.”
“I love shopping at woolies because i know that i am getting value for money. We spend a fortune on food and clothing and i have no doubt that when shopping at woolies, i am getting quality.
In terms of their food, its always fresh and their fruit and veg lasts longer. They always have really good discounts and the service is good.”
