Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,961 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK so far.”

Helpful Report

Posted 5 years ago

“Delivery took longer than stated, which meant that I was unable to give the book on Easter Day and therefore had to post it later.”

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Posted 5 years ago

“I was disappointed with the length of time it took to deliver.”

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Posted 5 years ago

“Usual quick service and very competitive price. Unfortunate that the final page of the book was creased but I decide to accept it rather than go through the hassle of return and replacement.”

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Posted 5 years ago

“Book arrived safely and overall I was happy with most tings. My only disappointment was the time it took to be delivered.”

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Posted 5 years ago

“Good price for the books, however........ don't take any notice of the 2-4 days delivery. The 'chosen' courier took 7 working days and you can't chase the progress.... a bit poor really”

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Posted 5 years ago

“Delivery was slow. My book arrived over three weeks later than the date projected on the email you sent me. And 6 weeks after ordering it.”

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Posted 5 years ago

“Disappointed with the length of delivery time needs to improve to challenge other companies who deliver much faster and this will influence potential customers if they will order with you.”

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Posted 5 years ago

“An option to choose betw expensive postage( presumably airmail ) and a cheaper form would be helpful. I still have not received the order.”

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Posted 5 years ago

“Packaging in a carton box, twice the size of the book, means the postal service will not deliver it. One has to go to the post office to collect the order. Poor service to the customer!”

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Posted 5 years ago

“I ordered two books in the same order. Both were delivered in a very good condition, no damage or anything during shipping, but the order was split into two parcels, each of which could have held both books simultaneously. The first one arrived very quickly, within a day or two, while the second took nearly 2 weeks, so I was somewhat disappointed by that.”

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Posted 5 years ago

Hello there, Thank you for taking the time to review us. We always try to consolidate our deliveries into the smallest number of parcels. As our packaging is automatically selected by our computer system by order number we are unable to consolidate items from separate orders and sometimes books from the same order are sent separately. If the dispatch times of the books on a single order vary, we usually can't send everything in one parcel. Our main aim is to achieve fast dispatch times for customers and split shipments helps us to do this. We hope this does not deter you from using Wordery in the future. We wish you Happy Reading! :) Wordery Customer Service

Posted 5 years ago

“Fantastic service and delivery thanks”

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Posted 5 years ago

“QUICK DELIVERY HOWEVER IT WAS NOT MADE CLEAR THAT THIS WAS A HARDBACK BOOK NOT PAPERBACK. I WOULD NOT HAVE PURCHASED IF I HAD KNOWN.”

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Posted 5 years ago

Hi Amanda - We're sorry to hear that your order wasn't as expected. Our Customer Services team have just been in touch on help@wordery.com to resolve this for you.

Posted 5 years ago

“Up until my recent purchase I have been satisfied with Wordery. Having said this book was in stock I placed my order.only to be told 14 days after due to problems with the supplier my delivery had been delayed.Obviously the book wasn’t available and I felt this was sharp trading.I eventually received it after nearly waiting three weeks,the packaging was grubby and damaged',the book was in acceptable condition. Sorry to say I may have to look for another supplier in the future.”

Helpful Report

Posted 5 years ago

Hi Christopher - Thank you for your review and we're very sorry for the delay with your order. Your book was in stock with our supplier when you placed your order, however unfortunately dispatch was delayed due to a delay in stock arriving from them. We are pleased to hear you have now received the order, but please do get in touch on help@wordery.com if we can help you with anything else.

Posted 5 years ago

“11 (ELEVEN DAYS) from order to delivery??????????? Should do better!!!!!!!”

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Posted 5 years ago

Hi there - We are sorry to hear that your order arrived with you late. We are glad to hear you have now received, however if there is anything else we can help you with please don't hesitate to get in touch on help@wordery.com.

Posted 5 years ago

“Good product and prompt delivery but most of the CD covers were broken due to poor packaging.”

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Posted 5 years ago

Dear David - Thank you for your review. We're very sorry to hear that. Your comments are very important to us and will be passed on to our warehouse management who will review the packaging used for your order. We will have a look into this and I do hope this will not discourage you from ordering from Wordery in the future. Please do not hesitate in getting back in touch with us on help@wordery.com if we can be of any further assistance to you.

Posted 5 years ago

“Item did not arrive. Customer service was however quite helpful.”

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Posted 5 years ago

Dear Emma - Thank you for your review. Our many apologies for the issue with your order. We always aim to provide excellent service and we just want to let you to know that the issue you've experienced is highly irregular. We are pleased to have been able to resolve this matter for you and we hope you will accept our apologies for the inconvenience caused to you.

Posted 5 years ago

“Book arrived in good condition, but delivery took longer than expected”

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Posted 5 years ago

Hi there - We're sorry to hear that your order was delayed. We're glad to hear you have now received it, but if we can assist with anything else, please do get in touch on help@wordery.com.

Posted 5 years ago

“Took too long to come,and my other maths revision books hasn’t even come yet and I ordered it like a week ago”

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Posted 5 years ago

Hi Shahir - We're sorry to hear that you haven't received all of your items yet. We're not sure which order you're referring to, but please message us on help@wordery.com with some further details and we'll resolve this for you.

Posted 5 years ago

“The tracking is trash and i'm not a fan of estimated delivery I like Amazon's when they tell you down to the hour when your delivery is coming everything else about wordery great”

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Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,961 reviews