Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,939 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,939 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as always.”

Helpful Report

Posted 1 year ago

Hi Donald, Thank you for your review, We are delighted that you have reviewed our service as excellent, thank you for ordering from us! Kind regards, Wordery Customer Services

Posted 1 year ago

“Very quick response.”

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Posted 1 year ago

“Product good, still waiting one item. your delivery company rubbish. Whilst leaving notice on front door with safe place parcel was dumped thro a locked back gate in the open, thank goodness it didnt rain.”

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Posted 1 year ago

Hi David, Thank you for your review. Many delivery companies have started to leave more and more parcels in safe places following the success of this practice during the UK lockdowns. We are however happy to hear that you have retrieved the parcel and that you’re happy with your new book. Our Customer Service team is on hand to assist with any future issues. They can be reached via email using help@wordery.com. Kind regards, Wordery Customer Services

Posted 1 year ago

“For now is good.”

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Posted 1 year ago

“A wide range of books and a reliable delivery service”

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Posted 1 year ago

Hi Denise, Thank you for your review. We are delighted to hear your 5 star feedback. Kind regards, Wordery Customer Services

Posted 1 year ago

“Quick delivery. Good prices.”

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Posted 1 year ago

“Wide selection, good service and everyting is posted fast and well paked.”

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Posted 1 year ago

Hi Miranda, Thank you for your review. We are delighted to hear that you have enjoyed our wide selection of books and fast dispatch. We hope to see you at Wordery again soon! Kind regards, Wordery Customer Services

Posted 1 year ago

“everything a time well done”

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Posted 1 year ago

“The books arrived really quickly and in perfect condition.”

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Posted 1 year ago

“I love ordering from wordery. Excellent choice of books and typically quick delivery too. I just wish the books didn't always get sent individually but where grouped together when I order them together.”

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Posted 1 year ago

Hi Regina, Thank you for your review, We are always looking for different ways to improve our service and we appreciate your honest feedback regarding our parcels being sent individually. We always aim to pack as many items in one parcel when possible. We are sometimes unable to achieve this if the books on your order contain different dispatch estimates. We hope that this doesn’t deter you from using us again in the future. Kind regards, Wordery Customer Services

Posted 1 year ago

“In the past l have always favoured using Wordery but the latest order has taken over two weeks to complete missing the date for a birthday”

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Posted 1 year ago

Hi Paul, Thank you for your review. We are sorry to hear that your gift did not arrive in time for the intended birthday. We have checked the order details and the tracking shows delivery was made within the ETA provided at the point of ordering. If you wish to return the order for a full refund, please visit our returns information here: https://wordery.com/cs/help#faq-returns. Kind regards, Wordery Customer Services

Posted 1 year ago

“Excellent service!!!”

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Posted 1 year ago

Hello, Thank you for your positive review, we are glad to see that you are enjoying our excellent service. We hope to see you again at Wordery again soon! Kind regards, Wordery Customer Services

Posted 1 year ago

“Super selection of books, and efficient delivery of the books we ordered.”

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Posted 1 year ago

Hi, Thank you for your review, We are delighted to hear that you are taking full advantage of our efficient delivery service and selection of books. We hope that you order with us again soon! 🙂 Kind regards, Wordery Customer Services

Posted 1 year ago

“The book was very well packaged, it was in excellent condition, arrived on time and was reasonably priced. I will use them again”

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Posted 1 year ago

Hi James, Thank you for your review, We are glad to hear that you will use us again in the future, we are also very happy to hear that your order has arrived on time and in excellent condition. Kind regards, Wordery Customer Services

Posted 1 year ago

“I ordered 2 jigsaws, both very nice thank you. One of which the jigsaw puzzle was so loose I couldn’t join the puzzle up and move pieces.”

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Posted 1 year ago

“Have always been very pleased with Wordery. Service is very quick and packaging is very protective.”

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Posted 1 year ago

“Excellent service from price, order process, updates, swift delivery and even a small gift.”

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Posted 1 year ago

“Book arrived sooner than I anticipated,which was a bonus”

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Posted 1 year ago

“Quick delivery. Book as expected.”

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Posted 1 year ago

“Fast delivery and the book is not damaged”

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Posted 1 year ago

Wordery.com Ltd is rated 4.7 based on 83,939 reviews