Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,961 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for an informative book about nanotechnology. I thought the book from Wordery was suitable. Turned out it was a children's book and it cost a lot. I'll be very careful in future of what I buy online.”

Helpful Report

Posted 5 years ago

Hi Vincent - We're sorry to hear that you're unhappy with the item you've ordered. Please bear in mind that we do accept returns within 30 days of receipt. Please get in touch on help@wordery.com for more information about returns.

Posted 5 years ago

“The delivery was a lot longer than the website suggested....”

Helpful Report

Posted 5 years ago

Hi Barry - Thank you for leaving a review. It would appear that your order was dispatched to arrive within the estimates given, but please get in touch on help@wordery.com if there have been any issues.

Posted 5 years ago

“Wordery took my order and my money only to write to me a week later saying they were unable to get what I had ordered. They refunded my money but this is the second time this has happened to me with Wordery.”

Helpful Report

Posted 5 years ago

Hi Shaun - We are sorry to hear of an issue with your order. We're not sure which order you are referring to, as the order number you've provided appears to have shipped correctly. Please do get in touch on help@wordery.com with some further information about the issue, if we can be of further assistance.

Posted 5 years ago

Hi there - Thank you for providing the order number to us, we are sorry to see that your order couldn't be fulfilled. This unusual issue was caused by a problem with our supplier, and we hope you'll accept our apologies for the problem.

Posted 5 years ago

“Four titles listed as in stock. Eventually arrived in separate packages with the last one coming over a month later. Wouldn't mind the wait if hadn't definitely shown in stock. Often good prices at Wordery, but maybe a tendency for the books to not always arrive in perfect condition.”

Helpful Report

Posted 5 years ago

Hi there - We're very sorry to see there was a delay with one of your items. We are glad to hear you've now received it, but please don't hesitate to get in touch on help@wordery.com if we can assist you with anything else.

Posted 5 years ago

“Ordered 3 books. The first 2 arrived according to the date specified. But the last one took 3 weeks to even be dispatched. Arrived eventually with damage to the corners. Still readable. Such a shame, because Wordery are usually quite reliable.”

Helpful Report

Posted 5 years ago

Hi there - We're terribly sorry to hear of delay with your item and that it was damaged. Our Customer Services team have just been in touch on help@wordery.com to assist with this.

Posted 5 years ago

“i was a bit put out having to chase you to find were my book was ? you did explain to me you had a problem which you sorted,and i did get my book.”

Helpful Report

Posted 5 years ago

“Prices are great and I love the free shipping option, especially since I live in Canada. But it did take over a month to get my order...”

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Posted 5 years ago

“Very good service but I was expecting a more detailed map of Split”

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Posted 5 years ago

“Delivery seemed to be somewhat slower than it used to be”

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Posted 5 years ago

“Hello my map of Seville took 2 weeks to arrive. Fortunately it arrived on the day we were leaving so all was not lost thanks Kind Refards Susy ☺”

Helpful Report

Posted 5 years ago

“The book took a long time to arrive - I don't know who was responsible for the delay. Book arrived undamaged and at a good price. It was irritating to have to waste time writing to ask why the book had NOT been delivered. I *NEVER* recommend anything to anybody.”

Helpful Report

Posted 5 years ago

“Delivery took a while and delivery date wasn’t that clear.”

Helpful Report

Posted 5 years ago

“Prices are always great and you have always got a great range of stock, but packaging is always poor and it’s now a surprise if I buy something and it isn’t damaged in the post. I would never buy an item from Wordery for a present for someone or if I wanted it in good condition.”

Helpful Report

Posted 5 years ago

“The print in the book was very light and hard to read”

Helpful Report

Posted 5 years ago

“The book I ordered arrived in time but was unfortunately damaged around the corners and had a scratchmark on the back. As it is a book with wonderful artistic illustrations, this somehow impacts the overall impression, plus I meant to give it away as a present. More suitable packaging for books of this type might be recommendable.”

Helpful Report

Posted 5 years ago

Dear Christine, Thank you for your review. We're really sorry to hear that your order arrived damaged. We'd like to resolve this for you, Our Customer Service Team just sent you an email regarding this issue. We hope we will hear from you soon.

Posted 5 years ago

“Way too long to arrive”

Helpful Report

Posted 5 years ago

Hi Ian - We're very sorry to see that there was a delay with your order. We hope you've now received it safely, but if we can help with anything else, please do get in touch with us on help@wordery.com.

Posted 5 years ago

“Good price, but let down by not including the note I asked to be included, as the book was a gift. The recipient had no idea who it was from till I phoned to ask ifthey'd got it. And that's the other thing - no tracking of delivery! In thisday and age - really?”

Helpful Report

Posted 5 years ago

Hi Paul - It appears that a gift message was included in your order, and it should have been on the dispatch note included in the parcel - however, if this was not included, please do get in touch with us on help@wordery.com as we'd like to look into this.

Posted 5 years ago

“Quick delivery only 5 days. However the top of the pages was humid and dirty, making them wavy. I didn't change the book because it wasn't too bad, but I Will have to clean the pages one by one which IS not what you want from a new book.”

Helpful Report

Posted 5 years ago

Hi Veronica - We're terribly sorry that your order arrived damaged. All our items should arrive in perfect condition so we have refunded your order by 50%. You should receive your refund within the next few days and you have been refunded Via the original payment method. We hope you will accept our apologies and if you need any further help please contact us at help@wordery.com

Posted 5 years ago

“Excellent books, but slow delivery”

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Posted 5 years ago

“Delivery took too long.”

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Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,961 reviews