Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,961 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only 1 of the 3 books I ordered have arrived. The missing items are 1.Persepolis 2. A Lady's Life in the Rocky Mountains.”

Helpful Report

Posted 2 years ago

“I STILL haven’t received my order I have emailed you to find out what’s going on and Iv still no idea.”

Helpful Report

Posted 2 years ago

“Shocking service. Puzzle was not sent weeks after release so I emailed. I was advised it had been sent by UPS to be collected. I had 4 days left to collect. If I had not followed up I would never have known as they did notify me. Stick to Amazon.”

Helpful Report

Posted 2 years ago

“I ordered this book on 4th December and told it should arrive within 4 working days. That then changed to 20th December on the tracker and it is now 23rd and has still not arrived. This is a Christmas present for my daughter and I bought it well in advance for it to arrive before Christmas but I have had no further update about when it will arrive. I cannot complete this survey because it is till hasn't arrived.”

Helpful Report

Posted 2 years ago

“i am still awaiting delivery but no longer need this book as it was a present..i have had to buy it elsewhere”

Helpful Report

Posted 2 years ago

“Awful problems with the delivery of my parcel. I was sent the wrong tracking information and when I asked where my parcel was I was told that it had been taken to a courier access point and I had to fetch it from there. No attempt seemed to have been made to deliver my parcel and as I was not given the correct courier information I had no means of tracking the parcel.”

Helpful Report

Posted 2 years ago

“Still awaiting arrival of book - too late now for Xmas - I leave today. Have managed to purchase the same book, locally, at greater expense. However, as you do not offer free returns, I don't feel like paying more to return yours, if/when it arrives. A dilemma.”

Helpful Report

Posted 2 years ago

“I do not have the items I have paid for I have chased three times Not a lot else to say apart from please give me my money back”

Helpful Report

Posted 2 years ago

“Ordered at the end of November and delivery only today. Poor service”

Helpful Report

Posted 2 years ago

“Item not arrived”

Helpful Report

Posted 2 years ago

“My book came late due to Royal Mail strike,not worderies fault,however packaging was poor and subsequently it arrived with part of the packaging glued fast to the front cover,emails to wordery sent but no reply as yet.”

Helpful Report

Posted 2 years ago

“I still haven't received my order was supposed to get it on the 09/12/22 and still not arrived.i emailed and the response was get back in touch in 2 days”

Helpful Report

Posted 2 years ago

“I am still waiting for the book to be delivered, it’s apparently been at Evri’s depot since the 8 December but has not progressed any further. Not your fault but very disappointing.”

Helpful Report

Posted 2 years ago

“You sent the wrong product as you substituted a different type of atlas which I had not ordered.”

Helpful Report

Posted 2 years ago

“Product arrived damaged Sent photos of damage Chased them repeatedly, finally came back to me. Currently discussing a partial refund.”

Helpful Report

Posted 2 years ago

“Ordered book Nov 30th its now Dec 20th still no sign”

Helpful Report

Posted 2 years ago

“Still waiting to receive my item that was dispatched on 5th December and hasn't moved on tracking since 8th. Told to wait by you but now looking like the Christmas present I ordered in plenty of time isn't going to arrive in time. No replacement offered so far.”

Helpful Report

Posted 2 years ago

“Order took 2 weeks to process and still hasn’t been delivered. 3 weeks and still no book.”

Helpful Report

Posted 2 years ago

“The book came damaged beyond use. It was supposed to be a gift. I was offered a 20% refund - laughable.”

Helpful Report

Posted 2 years ago

“Book came damaged and after numerous emails am still waiting for details of how to return for a.refund!!!! Customer service is diabolical!!! Will definitely not be using wordery again.”

Helpful Report

Posted 2 years ago

Wordery.com Ltd is rated 4.7 based on 83,961 reviews