Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,961 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with the price, but my package got stuck at the customs office for a month. I filled out the customs form the minute it arrived to my mailbox, but it was stuck anyway. I was also worried if I'll be paying additional customs fees or not. After all, I haven't paid anything extra, but it took really long time to deliver. This never happened when I was ordering from another similar bookshop.”

Helpful Report

Posted 3 years ago

“Amazing book selection, reasonable prices, user-friendly webpage. Orders take ages to get to Spain and out of the last four orders, two were lost. I'm aware this may not be Wordery's choice, but books were subject to high customs (the amount of which is not stated at the moment of ordering), which is why I won't be ordering again or as much, or would recommend it to a friend outside the UK. Great pity.”

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Posted 3 years ago

“Wordery was okay, the book arrived somewhat dooner than I‘d expected. Sadly, though, I had no idea where Wordery is actually located and that the delivery would entail a customs and service charge of approximately 35% of what I paid for the book.”

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Posted 3 years ago

“I've always appreciated Wordery; your prices and that you're not Amazon! However, I live in France and sadly, post-Brexit, I got clobbered with 11€ of taxes for the last book which almost doubled the cost. Alas, I won't be able to use you anymore :(”

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Posted 3 years ago

“I have ordered a diary off you for two years now as your prices are very good. You do not give any estimated delivery times & both deliveries have taken 2 weeks plus.”

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Posted 3 years ago

“Items are not always dispatched on the date stated at time of purchase.”

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Posted 3 years ago

“No where near as much fun since the New York Times took over. I have lost interest. Such a shame.”

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Posted 3 years ago

“It took several weeks to arrive...and then a surprise additional 10E fee for customs. I can appreciate this isn't your issue, but it does make it difficult to continue to buy from Wordery.”

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Posted 3 years ago

“I purchased through Topcashback, but you declined my transaction - wish I knew why!”

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Posted 3 years ago

“Delivery took a long time. Was a present and didn’t arrive in time for the gift giving.”

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Posted 3 years ago

“Book arrived however arrived later than date given for delivery.”

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Posted 3 years ago

“Delivery very slow”

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Posted 3 years ago

“Love the puzzle, but it was a gift that took over 3 weeks to arrive and so couldn't be given for Christmas. I was originally told 6-9 days which would have been fine for Christmas. Not sure what happened with the delivery. Other things from wordery arrived quickly.”

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Posted 3 years ago

“Returns process is too slow”

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Posted 3 years ago

“Good variety of books Shipping takes over 6 weeks with an international order Extra shipping costs on arrival book was not in pristine condition on arrival okay communication with Wordery about my order”

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Posted 3 years ago

“I was immediately fascinated when the book author was represented as high up of a crime thriller author as Ruth Ware. I was very keen to get my hands on the first few chapters after reading the blurb because it was so engaging and matter of fact. It drew the reader in very quickly, as did the front cover. Without reading the blurb I wouldn't recognise it as a thriller because "French girl" doesn't scream sinister but after the first few paragraphs it explains about how the French girl was dead in a well and it seems as if there are only 6 suspects involved. It became a little bit slow as it tried to get all characters involved in a phone chain but I think given the right mood I would get into this book instantly but at the same time it has the potential to be one of the books I can both be enthralled by but also not mind taking breaks in between reading.”

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Posted 3 years ago

“Its fine”

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Posted 3 years ago

“Good books and fast delivery but a big prt of why I chose to use Wordery was its sustainability credentials and I ordered three books expecting them to come in one package. All three arrived the same day in three different packets! Why? I did not pay for express so assumed pet of why you say it takes up to 5 days is because you don’t send them all out separately. Not impressed and won’t use again.”

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Posted 4 years ago

“I can get UK published books that don't always show up on Canadian sites.”

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Posted 4 years ago

“It took along time for the calendar to arrive - but it is attractive.”

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Posted 4 years ago

Wordery.com Ltd is rated 4.7 based on 83,961 reviews