Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,961 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cover was scratched (more like cuts) allover its surface. Pages were intact, luckily.”

Helpful Report

Posted 5 years ago

Dear Maria, Thank you for taking the time to review us. We're really sorry to hear that your item arrived damaged. All of the items we sell should reach you in mint condition and are brand new. Our Customer Service Team just sent you an email regarding this issue. We hope you will check their message. We'd like to resolve the issue as swiftly as possible We look forward to hearing from you soon. Happy Reading :)

Posted 5 years ago

“Good service but size of print on label to small. Ordered 4 books came in 3 separate parcels. Two went next door to estranged neighbours next door. (Postman could't see difference between 24 and 28 as print to small)”

Helpful Report

Posted 5 years ago

Hi there - We're sorry to hear about this! We really appreciate you taking the time to write this review. It's great to have your feedback and we'll pass your comments to the relevant party so that this doesn't happen again in the future. We do hope you enjoy your purchase :)

Posted 5 years ago

“Acceptable but I would have liked to have it arrive sooner”

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Posted 5 years ago

Hi Jean - Thank you for your review. We're sorry your order arrived later than you expected. We source some of our items from our suppliers around the world, but delivery estimates, including the dispatch time, should always be outlined to you on the product page and when you move forward with the ordering process. We still hope this does not deter your from ordering from us in the future.

Posted 5 years ago

“I love Wordery's prices and the service is usually of a very high standard. However, I've had to go three stars as my opinion has slightly changed. I ordered three books (volume 1-3 in a series) but only 1 & 3 arrived on time. A few more days past and I just put it down to unusual delays. Then I got an email to say that Book 2 was no longer available, after I had all ready purchased it, and that they'd send it me when/if it was back in stock. Whilst I appreciate being kept up to date, there was no time scale attached to this so I just had to wait it out. It finally arrived around a fortnight later. This is the only gripe I have with Wordery and although it's made me slightly trepidatious with my next purchase, Wordery is still the best book selling store out there.”

Helpful Report

Posted 5 years ago

Hello Shane - We are sorry there was an issue with the dispatch of one of your books. We experienced some issues with a supplier and we hope you accept our apologies for the unexpected delay. We sent you an email regarding the problem. We look forward to see you in Wordery very soon.

Posted 5 years ago

“Product fine but took a long time to arrive.”

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Posted 6 years ago

Hi there - We're sorry to hear of a delay with your order. We're pleased to hear your order has now arrived with you, and hope you'll enjoy your purchase.

Posted 5 years ago

“Good prices, long lead times and order of 4 books came in 4 separate deliveries, which could be awkward for some people.”

Helpful Report

Posted 6 years ago

Dear Kevin, Thank you for your review. We always try to consolidate our deliveries into the smallest number of parcels. If the dispatch times of the books on a single order vary, we usually can't send everything in one parcel. Our main aim is to achieve fast dispatch times for customers and split shipments helps us to do this. We do hope that you will enjoy your purchase and we wish you very Happy Reading! :)

Posted 6 years ago

“The Art book took a long time to get. I live in NYC. Once the capitol of the world for books and rare stuff. The past!! The communication was good and very professional. I was a little frustrated. I have the book on my table very happy. If the book would of arrived on time based on their posted dates to me I would've given 5 stars.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for taking the time to review us. We're really sorry that your order arrived behind schedule. Our Customer Services team have just popped you an email. We hope you'll check out their message. Please accept our most sincere apologies for any disappointment that this issue may have caused to you.

Posted 6 years ago

“Unfortunately the book provided was a photocopy and many of the photographs were very poor quality and parts were unreadable.”

Helpful Report

Posted 6 years ago

Dear Robert, Thank you for your review. Thank you for taking the time to review us. We're sorry to hear that the item is not quite as you had expected. We're always happy to answer any questions a customer may have prior to purchase. Do contact us on help@wordery.com if you require our returns instructions for the item. Please be aware that we would not cover any returns postage costs on this occasion. Our Customer Service team aims to reply to all correspondence within 24 hours.

Posted 6 years ago

“Great prices but Very slow postage times.”

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Posted 6 years ago

“Delivery to Australia took longer then anticipated but other than that received product, great price and customer service was good”

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Posted 6 years ago

“Delivery time too lengthy - two weeks waiting for a textbook.”

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Posted 6 years ago

“Too slow. Sat on the order for 6 days before shipping, and even told me that the book was in stock. Then why not ship in a timely manner?”

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Posted 6 years ago

“the book came but way after the delivery time frame. it was a textbook and i needed it for school so it was very inconvienent”

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Posted 6 years ago

“Still can't change my email address. Otherwise a good site.”

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Posted 6 years ago

“Rather long delivery....”

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Posted 6 years ago

“This time there was quite a delay in depatch and it wd Have been nice to have been kept in touch about the reason for the delay. When they came all was fine”

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Posted 6 years ago

“book was great but it was bent in the post along with the book mark :(”

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Posted 6 years ago

“delay in delivery”

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Posted 6 years ago

“The book was scratched a lot, but the box was OK, so it was probably send like that. Doesn’t look like delivery’s mistake. Which makes this situation not great for my experience with Wordery. That’s a pity.”

Helpful Report

Posted 6 years ago

“Price and delivery were great. However the packaging was not good: inside the box was stuffed with crumpled paper, the cut edges of the book pages were against the crumpled paper, and marked the edges of the pages, including some crumpling of the edges of the book cover.”

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Posted 6 years ago

Wordery.com Ltd is rated 4.7 based on 83,961 reviews