Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,961 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service Ok but a little slow, no complaints”

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Posted 5 years ago

“Great price but book was delivered later than expected.”

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Posted 5 years ago

Hi there - We apologise for the delay with your order, and we hope you've now received it safely. However, if we can assist with anything else, please do get in touch on help@wordery.com.

Posted 5 years ago

“The items arrived fine and promptly but I object to the dual pricing Wordery operates - one price if you buy via Amazon but a different price if you buy the same book direct from their website. I think some customers won't realise and will end up spending more (usually ordering via Amazon is more expensive). Best advice - shop around even with the same company where they sell via different platforms.”

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Posted 5 years ago

Hi there - Thank you for your review. We are sorry to hear you're unhappy with our pricing policy. Our prices do fluctuate regularly based on the market, and on the stipulations of the platform where we're selling. We're glad to hear everything went well with your order, but please do get in touch on help@wordery.com if we can be of any assistance.

Posted 5 years ago

“The book arrived as usual time frame but last two orders came damaged boxes. corners of the hardback book come crumpled and this time it was damaged to the extent it was worned teared. other than that it was good, Acceptable.”

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Posted 5 years ago

“It took longer than usual to send my purchase which I thought was in stock when I ordered it.”

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Posted 5 years ago

“Swift delivery but as I unexpectedly had to return the item, paying the return postage was a bit of a sting.”

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Posted 5 years ago

“My book arrived safe and well. However, the package had opened in the post at one end and Royal Mail had secured it with elastic bands to keep the book inside. Other than that, no problem.”

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Posted 5 years ago

Hi There - We're sorry to hear that your parcel arrived open. If your item is damaged in any way could you kindly get back in touch with us at help@wordery.com so we can resolve the issue.

Posted 5 years ago

“The item never arrived but they did refund the money or at least say they would. I haven't checked yet.”

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Posted 5 years ago

“Item sent in rather flimsy carton and suffered a slight tear to the dust jacket. Otherwise a quick and hassle free service.”

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Posted 5 years ago

Dear David, Thank you for your review. We're sorry to hear that. Our Customer Services team have just popped you an email regarding this issue. We hope you'll check out their message. We look forward to hearing from you soon.

Posted 5 years ago

“Service was good although pages of book were creased - packaging was intact so it must have been packaged up like this - which means the condition was know before being sent - disappointed as book was a birthday present and there was insufficient time to obtain a replacement”

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Posted 5 years ago

Dear Roger, Thank you for taking the time to review us. We're really sorry that your item arrived damaged. All the items we sell should arrive in mint condition. Could you contact us on help@wordery.com? Our Customer Services team have just sent you a message about this issue. The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future.

Posted 5 years ago

“Good prices sometimes, but packages with not enough protection, especially for paperbacks.”

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Posted 5 years ago

Hello Remy - We have lots of different types of packaging to choose from, we vary the packaging depending on the size, weight and shape of the book being dispatched. Please do get back in touch with us on help@wordery.com if it was not the case for order.

Posted 5 years ago

“I didn t receive the item. Please refund or send it again. Thank you”

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Posted 5 years ago

Hi Delia - We're terribly sorry that you have not received your order. We have sent you an email regarding this issue and we hope you will be happy with the resolution. For anything else please don't hesitate to contact us at help@wordery.com :)

Posted 5 years ago

“I think delivery could be a little faster but my books have always came in great condition.”

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Posted 5 years ago

“The service was good but the type of packaging used needs to be updated. Both books I bought were new paperback, yet the corners and edges were damaged (during transit, I presume). The adhesive cardboard is too big and allows too much movement of the enclosed goods. The packaging is also too bulky with SO much wastage!! Perhaps flexible ribbed cardboard packaging might work better - or even 4 or 5 sheets of old newspaper with plain paper on the outside for addressing etc?”

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Posted 5 years ago

Dear Lin, Thank you for your review. We're sorry to hear your items arrived damaged. Our Customer Services team have just popped you an email. We hope you'll check out their message. The issue with your order is unusual and we hope the problem does not deter you from using Wordery in the future. We look forward to hearing from you soon :)

Posted 5 years ago

“Parcelforce let you down. The worst couriers.”

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Posted 5 years ago

Dear Michelle, Thank you for ordering with us. Could you contact us on help@wordery.com about the issue you've experience with your order? We'd really like to look into that for you.

Posted 5 years ago

“Please be careful when you package the books, I found the pages folded in one of them.”

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Posted 5 years ago

Hello there, Thank you for your review. We're sorry to hear your item arrived damaged. Could you contact us on help@wordery.com? Our Customer Services team have just sent you a message about this. The issue you encountered is not usual for our service and we hope you'll give us another chance to impress you in the future.

Posted 5 years ago

“Slow to dispatch items. Need to improve this element of service.”

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Posted 5 years ago

Hello there, Thank you for taking the time to review us. Your order was on schedule. However, if the delivery time-frame isn't suitable for you we'd be happy to accept a return. If you need any further assistance then please contact us on help@wordery.com We hope you'll come back and shop at Wordery again soon :)

Posted 5 years ago

“Slight bit of damage on the books I ordered but other than that I’m very happy with my order”

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Posted 5 years ago

Hello there - We are very sorry to hear your order has not arrived in mint condition. We would like to solve this asap so we've just sent you an email regarding the issue. Our apologies for any inconvenience caused to you.

Posted 5 years ago

“I do enjoy the large selection of books. However, it took 18 days for the book I ordered to get to me.”

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Posted 5 years ago

Dear Miriam, Thank you for your review. Unfortunately, we don't offer express delivery for the book you've selected to your delivery location. The delivery estimate given when you placed your order was 13 - 18 working days. Our shipping partners often manage to beat their own delivery estimates and we hope that will be the case for you next time :) We wish you Happy Reading :)

Posted 5 years ago

“Great website, good service but unfortunately way more expensive than other stores.”

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Posted 5 years ago

Hello there, Thank you for your review and for ordering with us. We're glad you found the book you'd like on and hope you will still order through us. Some of our books have amazing discounts of up to 60% anyway - we hope you'll take another look at wordery.com. We sometimes send out special offers in our bookish newsletter emails. Sign up to the emails today (or re-confirm if you're already registered) here --> https://wordery.com/sign-up We are not running any coupon codes at the moment, just our usual great prices :) We hope you'll choose to order though us and that you'll Spread the Wordery.

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,961 reviews