Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,961 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been a customer for a long time and had good service but recently there have been more issues with slow delivery. I ordered on 15th Jan and still not delivered and just had an email about a further delay.”

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Posted 1 month ago

“It's a good bookshop, and fast, but without many of the titles I usually look for.”

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Posted 1 month ago

“It's all good and shipping tines aren't bad. It's just bad that you don't have the same prices for every country.”

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Posted 2 months ago

“You offer free delivery but the book prices are high and delivery time long.”

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Posted 2 months ago

“I'm ok with pricesI'm okay with the prices, but the packages usually arrive later than expected and tend to be damaged.”

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Posted 7 months ago

Hi Qupo, Thank you for your review. While we're pleased to hear that you find our prices agreeable, we're sorry to learn that you have experienced issues with both the delivery times and condition of the parcels you have received. If you ever encounter any issues with any of your orders, please make sure to contact our customer service team at help@wordery.com. They're always happy to help! Again, we hope you will accept our apologies for any problems you've encountered with your orders and, if there are any problems, you will get in touch with our customer service team at the above email address.

Posted 7 months ago

“The book arrived in great shape but the shipping took longer than expected.”

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Posted 8 months ago

Hi, Thank you for your review. We're glad to hear that the book arrived in great shape. I have checked your order details and I am pleased to see that it was delivered within 2 working days of dispatch. We aim to provide timely deliveries, and we're happy to have met that target with your order. We hope you'll choose to order with us again! Kind regards, Wordery Customer Services

Posted 8 months ago

“Wordery is easy to use with lot of reference avaiable. Sadly, I can't gave a better rating, since most of the reference are nearly always unavaible in stock. As an oversea customer, buying books one by one when they become avaiable (if they does) ain't really efective. There even is a couple of books, not that old, that have been marked as unavaible for more than 1 year without any moment they where back in stock, when I can see them in stock on other selling site (although as thoses site make you pay the Country toll, it's not really worth buying from is the book is not worth a lot...).”

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Posted 9 months ago

Hi Jean, Thank you for your review. We're pleased to hear that you find our site easy to use, but at the same time we're sorry to hear that you have found books you'd like to order that are currently unavailable. We work with a variety of publishers, wholesalers, distributors and other various suppliers across the world to ensure that we can offer the widest range of books possible. However, sometimes books can be unavailable due to a variety of factors, such as the titles being out of print or not available for sale in a specific region. You can be notified of more stock of any given item being made available if the book is on your Wordery wishlist. To add to your wishlist, you just need to create (or log in to) a My Wordery account and click the button "Add to My Wishlist" on the product page. We hope this information is helpful, but if you'd like more information or if there's anything else you'd like to talk about, you can reach our customer services team at help@wordery.com. :)

Posted 9 months ago

“My order took a lot of time to arrive and it came in separated packages. Apart from that, all books were in perfect condition. As a suggestion, and I don't kwon if it's possible to manage that, I would say to improve the delivery time for EU countries.”

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Posted 1 year ago

Hi, Thank you for your review, We are delighted to hear that all of your books arrived in perfect condition. We are however sorry to hear that your order took longer than expected. Unfortunately we are seeing delays due to Portugal customs strikes back in May, I’m afraid that this is out of our control. We are also sorry to hear that your order arrived in separate packages, this is something we are always trying to improve. We try to pack as orders in as few parcels as possible, however as we obtain our stock from various suppliers, some items will be dispatched as soon as the stock reaches our warehouse. Kind regards, Wordery Customer Services

Posted 1 year ago

“Good collection of books but I missed the VAT/Customs notification on my order. Would be helpful to know how much the total cost would be before the purchase. With kind regards”

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Posted 1 year ago

Hi Mito, Thank you for your review. Our parcels meet all requirements for parcels entering the EU so there should be no customs charge due for your Wordery order. If you have not yet received your order or if you require further assistance, please contact us via email at help@wordery.com so our customer service team can assist you further. Kind regards, Wordery Customer Services

Posted 1 year ago

“In the past l have always favoured using Wordery but the latest order has taken over two weeks to complete missing the date for a birthday”

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Posted 1 year ago

Hi Paul, Thank you for your review. We are sorry to hear that your gift did not arrive in time for the intended birthday. We have checked the order details and the tracking shows delivery was made within the ETA provided at the point of ordering. If you wish to return the order for a full refund, please visit our returns information here: https://wordery.com/cs/help#faq-returns. Kind regards, Wordery Customer Services

Posted 1 year ago

“I ordered 2 jigsaws, both very nice thank you. One of which the jigsaw puzzle was so loose I couldn’t join the puzzle up and move pieces.”

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Posted 1 year ago

“Order to arrival time excessive without explanation of delay.”

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Posted 1 year ago

“The courier used changed my delivery slot twice - This was a nuisance to me. The book itself was great.”

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Posted 1 year ago

“I ordered 15 books, which, although they arrived very quickly, came in 15 separate parcels. Considering the fact that many of them arrived on the exact same day, in the exact same packages, I do not think that they came from different warehouses. So why send them separately??? This was such a waste. I would have much preferred to receive them at a later date, but in one go.”

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Posted 1 year ago

“The book was not packed very well , this was not the usual high standard I have had from Wordery in the past .”

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Posted 1 year ago

Hi John, Thank you for your review, I am sorry to hear that your book was no packaged very well. If the book arrived damaged, please could you contact us and provide photos? Our Customer Service team would be happy to assist and can be reached at help@wordery.com. Kind regards, Wordery Customer Services

Posted 1 year ago

“Always reliable but for some reason ordering online the last three times brought up a “what the dickens” emoji as obviously something wasn’t working on the site. Very frustrating”

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Posted 1 year ago

Hi Rob, Thank you for your review, I'm sorry to hear of the issues you have experienced, thank you for reporting this to us. We'd like to investigate if you are still encountering a "what the Dickens" emoji when using wordery.com. Please could you provide us with more information such as where the error occurs and any relevant screenshots that may be useful? This information can be forwarded onto our Customer Service Team who can be reached using help@wordery.com. We apologise for the frustration this has caused, we hope to fix this asap. Kind regards, Wordery Customer Services

Posted 1 year ago

“delivery too slow”

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Posted 1 year ago

“The goods were as ordered but delivery was not good it took too long would be better service from Royal Mail and would be willing to pay the extra for this service”

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Posted 1 year ago

“No problem with ordering & communications from you. As always online ordering works well. The problem is after you have passed delivery over to Evri.....they don't deliver as advised, they ignore specific instructions to leave in my "safe place" and they are virtually impossible to contact...all you get is a lousy/useless chatbot. Switch to a decent carrier & you'd get a 5* rating!”

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Posted 1 year ago

“I tried to cancel the order very shortly after ordering but your system does not permit that. So I had to wait for delivery and make a return for refund. I returned the item but still have not got the refund.”

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Posted 1 year ago

Hi Peter, Thank you for your review. I'm sorry to hear that we were unable to prevent the dispatch of your order. Most cancellation requests are successful, it will just depend on the status of your order at the time our team process the cancellation request. I can see that your order has not yet been received back at our Distribution Centre, please be reassured that a full refund will be issued once the order reaches us safely. If you still have your proof of posting receipt or you require any further assistance with this order, you can contact us via email at help@wordery.com and our customer service team will be happy to look into this for you. Kind regards, Wordery Customer Service

Posted 1 year ago

Wordery.com Ltd is rated 4.7 based on 83,961 reviews