Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolute rubbish asked for embroidery and got printed on polo shirts. after one wash which we did cooler than the temperature on polo shirts colour is fading and starting to come off would not recommend and never will use again total rubbish”

Helpful Report

Posted 5 years ago

“Poor embroidery quality. Shirt material gathered/pulled around logo and when returned for quality check we were told goods had passed a quality check as the issue was 'something that always happen on the polyester shirts'. Goods were then retuned to us. Why no warning of this issue on the website before order, or, at the time of order to give customers the option of ordering a different shirt where it does't 'alaways happen'? Poor.”

Helpful Report

Posted 5 years ago

“Very bad printing quality, colours come out a lot different even after i approved them. missing buttons on the Polo's Sizing is never accurate, very square jumpers. Used these before and everything was fine but it seems to lack quality for the amount of money spent. Wont be using again.”

Helpful Report

Posted 5 years ago

“I am pretty sure i was send used tops. The white piping was actually so dirty i an only assume it was previously work. It just looked dirty. Not worth money at all. I expect very good quality when i pay at least £17 for a top and all 3 came dirty. I was not happy at all.”

Helpful Report

Posted 5 years ago

“We ordered our products as we had done several times before but when I sent back a product after developing a fault after one day of wear, we were told that, as we had not brought it up within 24 hours of delivery, nothing could be done. A disgraceful way to treat repeat customers. Who opens and wears all their products within 24hours?”

Helpful Report

Posted 5 years ago

“First time Ive used this company and never again. Ordered items for now as in stock. Took my money and no emails. Contact them to see what is going on and told some items not due till august. Asked for my money back and told I would get email confirming this and still no email. Shocking.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to leave a review and we can only apologise for the issues you've experienced. We can confirm that your order has been cancelled and you should have received an cancellation confirmation at 16:56 this afternoon. If there's anything else we can help with or you would like to discuss any aspect of your order further, please feel free to give us a call on 0800 028 5867. Regards, Workwear Express

Posted 5 years ago

“The printing on the back of the garments looks like a child had input the numbering all completely wrong won’t use again”

Helpful Report

Posted 5 years ago

“The tops themselves were of cheap quality and even though i ordered large the tops would be to small for a child. Very disappointed”

Helpful Report

Posted 5 years ago

“Terrible Service Clothing not arriving correctly Clothing sent not embroidered when is should be Embroidery terrible unable to read Very Very poor service will be looking at a replacement company”

Helpful Report

Posted 5 years ago

“Not happy with quality of customer service or postage. next day after purchase I got notification of parcel being sent and tracking number, 2 days later got message that parcel didn't make it to pick up shop, went back to courier local depot and without any further update on what's going on the parcel has been lying there for a week! they didn't make second attempt to deliver it, instead, after the week it was sent back to the shop and re-sent to my chosen pick up shop, workwear express didn't even bother to inform my about the reason of delay(courier's broken pda). Got my order with 2 weeks delay and not even an apology. I ordered fleece and bodywarmer, both size L, received items labeled as size L, fleece was OK, bodywarmer was so big I could wear it on my winter jacket. Wrote an email about this problem. That was 2 weeks ago, received zero response with instructions what should I do? Send back wrong item or whole order, get refund or replace? Nothing. I'm not shopping here ever again.”

Helpful Report

Posted 5 years ago

“I don't know why this happened, but the jacket I ordered for myself, a 6-foot tall man, was sized for a child. Completely useless. And no, I truly couldn't be bothered complaining, I'm in London UK and had already waited months for it. That's it, the last piece of clothing to be ordered from abroad!”

Helpful Report

Posted 5 years ago

“The work shoes were so bad. I wore them once and they made me walk like a cripple.”

Helpful Report

Posted 5 years ago

“Waiting for corrected order.”

Helpful Report

Posted 5 years ago

“i made an order for 2 umbrellas and 2 hats with my logo on them the hats are good but the umbrellas are shocking the logo is only printed on one part of the umbrella and it is so cheaply printed and so small you would not even notice the logo or the company name this was my second order with this company in the last 2 months and my last I will be looking elsewhere for my workwear now”

Helpful Report

Posted 5 years ago

“Ordered a pair of safety boots which were in stock but then I get an email 2 days later saying they are no longer in stock. Absolute joke!!!”

Helpful Report

Posted 5 years ago

“Purchased heavy duty waterproof two-piece suit but the garments only lasted 2 weeks - not fit for purpose. The internal lining wore though.”

Helpful Report

Posted 5 years ago

“Three lots of deliveries later and still items are wrong. I only ordered 6 items in total and can’t quite understand how the application was so poor and for the majority missing from items I’d paid for them to applied to. Someone asked me the other day where I got the bodywarmer I was wearing from. I told them and explained I’d never be placing another order. The customer service from the people I spoke to in the office couldn’t have been better with handling the complaints though.”

Helpful Report

Posted 5 years ago

“Didn't buy off here in the end. Too many hidden charges that you only find out until you get to the checkout stage. Was supposed to be £14 for the fleece but the total cost for one ends up around £80”

Helpful Report

Posted 5 years ago

“I would have marked zero if possible. Please stop claiming wrinkle free fabric for the uneek white oxford short sleeve shirt with button down collar. It is a downright lie!”

Helpful Report

Posted 5 years ago

“Evrythings has gone wrong since September - wrong items sent out, wrong artwork printed on items. NO LOGO printed on items and it just keeps going nad going. We have now had to refund all our customers uniforms and are out of pocket . We've received no customer service and it seems like no one cares about us. Absolutely ridiculous way to treat customers and we will certainly be finding another supplier but it's quite clear no one at workwear express cares about this at all.”

Workwear Express 1 star review on 9th November 2018

Helpful Report

Posted 5 years ago

Workwear Express is rated 4.2 based on 3,715 reviews