Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

“Returned a pair of work trousers to exchange for a different size as per return sheet only to be told my money was being refunded and no exchange was offered. Although the correct order was sent 1 pair of pants seemed slightly smaller on the waist size hence being returned as per instructions provided”

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Posted 5 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 5 years ago

“Wrong order, all t shirts ruined but due to short notice I had to use brand damaging uniforms. And I had to pay for them. This was a further kick in the teeth. I will not be using them again.”

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Posted 5 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 5 years ago

“Your asking for a review, but I haven’t received my order yet. A.S.Reece”

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Posted 5 years ago

“rubbish I think this website is fake no other websites make you confime your oder like this thanks I got no uniform now because of you”

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Posted 5 years ago

Hi, Thank you for taking the time to leave a review of your experience with us here at Workwear Express. We value all feedback from all of our customers and use each and every comment as part of our process of continued improvement in all areas. I can only apologise that you felt you didn't get the experience you would have liked. However, the artwork process we have in place is designed to ensure that all logos and designs are produced to the exacting standard that both you as a customer, and us as a company, would expect in every single order we produce. It gives you as a client the opportunity to make sure that the vision you had when placing the order has been exactingly replicated in the artwork proof as sometimes, an uploaded logo or text can look a little different when set against a particular garment colour than was initially anticipated. Again, thank you for taking the time to leave a review and if you would like to discuss this or any other aspect of the service we offer here at Workwear Express in further detail, please don't hesitate to give us a call on 0800 028 5867 or email customerservices@workwearexpress.com. Regards, John Workwear Express

Posted 5 years ago

“slow delivery, poor quality printing, overpriced. first and last order, congratulations on providing such a poor service.”

Helpful Report

Posted 5 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 5 years ago

“Ridiculously long delivery for two t-shirts, poor quality printing, first and last purchase and you just lost a customer, congratulations”

Helpful Report

Posted 5 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 5 years ago

“Very poor service, firstly had to pay for the full order before receiving visuals, then when i put order through we were told a week later you haven't got the colour we ordered, so had to unwillingly change colour, we are a charity and had a deadline to keep. After receiving the waistcoats, we counted 14 less from what we had ordered and 12 damaged waistcoats! Have now received the missing waistcoats 2 weeks later but still waiting for the 12 replacements.”

Helpful Report

Posted 5 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 5 years ago

“Very poor had caps embroidered had to return them as did not look good been waiting for new artwork this has not happed I have been the one chasing up my order. I have given up and will seek another company to carry out my work very disappointed with the poor communication”

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Posted 5 years ago

Hi Dieter, I have spoken to the relevant departments to make sure the communication speeds up. I have sent you an e-mail if you could please respond I am happy to help you further. Kind regards

Posted 5 years ago

“Received the t shirt order, very pleased with expected the 2 blouses to have the same motif and didn't. Follow up customer service was poor, won't be returning for the rest of my orders in the future. Good trial though, glad i didn't order more.”

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Posted 5 years ago

“Not happy with workwear Express as 2 of the 4 polos had logos that weren't level. I asked for embroidered logos but for some reason the order switched to print. Also ordered fleece with embroidered logo, but came with nothing. Did speak to someone at workwear Express and they said that's what I ordered. But I specifically want embroidered items as they look so much better and professional. I've binned them and gone else wear.”

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Posted 5 years ago

“I still cannot come to terms with the shocking (no other word) delivery of badly soiled, damaged, short numbers, wrong sized delivery of t shirts rammed into the parcel. Is one of your people taking revenge on you, can't be me, my first ever and last ever purchase from you? I wait to see how your refund process works. D Jones”

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Posted 5 years ago

“Poor quality print, one jacket was right with print on right sleeve, the other was wrong with print on left sleeve, very poor communication to have the wrong jacket replaced, the issue was sorted within 3 weeks. I would not recommend Workwear Express to anybody.”

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Posted 5 years ago

“One order came with 3 missing items and the other one it came a day later. When I sent my feedback no compensation from their side.”

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Posted 5 years ago

“This parcel was due to arrive last Wednesday it didn’t so I phoned your computer any who said that they couldn’t find it so would issue a replacement one which would arrive at my address not the pick up point on Monday it didn’t arrive so I assume I have to collect from the pick up point after all not very happy”

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Posted 5 years ago

“I've used WE for past few years and never had an issue with orders...until now! Put an order through and asked specifically for Logo on back of vis vests. Followed steps carefully and expected a proof to be forwarded prior to print. Workwear Express made an assumption that I wanted a previous order with Text on back not Logo even though the website clearly has a choice of Logo. Apparently the customer is not always right and I was informed that this is what I ordered over a year ago so they gave me the same. Unfortunately their customer service leaves a lot to be desired and have accused me of the mistake and would not refund. I didn't ask for a refund!!! Not so much as a discount on my next purchase to keep their customer even after their mistake. Poor performance Workwear Express-Will definitely seek a supplier who avoids problems not causes them. BUYER BE WARNED!”

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Posted 5 years ago

“Do not use this company ! I ordered a brown apron for my son in law in Belfast and instead received 4 black polo shirts. On complaining by phone they sent a courier to collect the shirts, but still no sign of the apron at either address, although they are happy to take my money!”

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Posted 5 years ago

“Ordred 100% polyester t-shirts and received 60/40 polyester and cotton. Contacted Work Wear and told can not help because they are printed t-shirt with my logo on them! Not my fault they sent the wrong t-shirts!!”

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Posted 5 years ago

“Size not as advertised - way bigger than standard sized garments. Didn't complain initially as no big deal for 3 t shirts. Received a call from customer care 4 days ago, just them checking to see if order was okay. Discussed the sizing issue, was told that someone would call me back later than day to sort the issue, which I thought was great. No call though, which means not only am I disappointed with the sizing, but the fact I was contacted to check everything was okay, to the not follow up on a promise suggested by yourselves is very poor form.”

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Posted 5 years ago

“Delivered to the wrong address due to a technical error and no attempt to resolve. Will be re-writing this review wherever possible.”

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Posted 5 years ago

“Ordered online to be collected and only to be told It’s delivery only. Spoke to customer service with screen shot to prove I could collect it. They were not aware of this. Uniform itself was wrong size. The company will taking business elsewhere for future uniforms of employees.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Workwear Express Reviews