Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,718 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After claiming they couldn't send an item due to stock shortage they offered me to cancel. I accepted and ordered elsewhere. Meanwhile they sent me the item anyway and never refunded me. After hassle over returned postage I eventually managed to return them to find out they only refunded me partially. I have never in my life dealt with a company who are such scam artists, it is unbelievable. I am currently looking into taking this further as it pretty much fraud. Avoid these guys at all costs.”

Helpful Report

Posted 4 years ago

“Been using Workwear for two years now. However issues arise if you try “communicate “ requested an additional logo, two items ordered to check end quality. One item was great. However the second item had wrong colour logo and a broken zip. So clearly wasn’t checked against the order or quality checked. Emailed twice and phoned them today. Waiting on a call back still.”

Helpful Report

Posted 4 years ago

“Spent £1900 on uniform, paid to be bagged for each individual, came loose on boxes, absolute mess. Asked to be collected and fixed. Collected and redelivered in exact same state. Took delivery 1 month ago, still not resolved. 2 day minimum response time for an email, can't get through on phone, presume they all arrive to work on horses as they're absolute cowboys here! Got fed up waiting, started to sort through the uniform myself to find some missing and some dirty (possibly from the poor packaging)”

Helpful Report

Posted 4 years ago

“Shocking customer service and very dubious in the way they work. I don't recommend anyone use this company.”

Helpful Report

Posted 4 years ago

“Despite a confirmation email, which included a delivery date my products did not arrive. I received no prior notice, to say they would be late. When I contacted them they eventually replied informing me that there would be further delays. I needed to cancel my order, and asked for a refund. Despite several emails to say that I would get a refund, two months on, and I still have not received this. I have never had such bad customer service, poor communication, and misinformation from a company. I would strongly advise that you DO NOT use this company unless you want to be constantly let down, and lied to. On further investigation I have discovered that this is a common occurance.”

Helpful Report

Posted 4 years ago

“Used to be good, now as others say useless. Order three weeks overdue, constant lie about dispatch and passed to complaints, emails are not answered and now live chat closed down. Will expect the generic reply to contact them to resolve but you cant because nobody answered, you will though be able to recite the company history word for word Feel sorry for the staff.....”

Helpful Report

Posted 4 years ago

“Ordered items that were shown to be in stock, delayed delivery 4 times, asked for refund but still waiting. By the last few reviews, this company is way out of its depth & cannot cope with either orders or customer service, had used many times before & always delivered on time but unfortunately it’s now gone to the dogs!!!”

Helpful Report

Posted 4 years ago

Hi. We would like to thank you for taking the time to leave valuable feedback, and we apologise for the experience detailed in your review. We’d love to resolve this as quickly as possible and find a solution that works for you. Please give us a call at 0800 028 5867 and we’d love to talk more! Again, thank you and we sincerely apologise.

Posted 4 years ago

“Absolutley awful company, impossible to get a reply from email, impossible to get on the phone, and when you do the customer service lie to you about when your order is due to be dispatched. items ordered in december still arent here, first they sent a few items 5 of which without logo (which i paid for) the following items i tried to cancel to which they told me it had already been processed and sent out (another lie) as i phoned 5 minutes prior and the women on the phone told me it wasnt even in stock for another week, to then recieve an email saying the rest of the items would be here in a few days, again, another lie, only 1 of 7 MISSING items recieved, and now theyre yet again impossible to get ahold of to see where the rest of my order is, disgusting customer service awful company altogether”

Helpful Report

Posted 4 years ago

Hi Tristan. Thank you for your feedback. We would like to apologise for your negative experience with our customer service. We are also very disappointed to learn that our team did not handle your case with the care and efficiency our customers deserve. Because your business is important to us and we are committed to providing the highest level of service, we would like to hear more about your situation by giving us a call at 0800 028 5867. We hope you'll give us another chance to make things right.

Posted 4 years ago

“Recently bought 18 Regatta softshell jackets with my company's logo assuming they were 'Softshells' and I was shocked upon receiving them. They had the Regatta logo but they were anything but a Regatta Softshell - extremely thin and not a softshell. I called up Workwear express to see if they could help me, but to no avail. Meanwhile I am stuck with them.”

Helpful Report

Posted 4 years ago

Hi Jake. Thank you so much for taking the time to give us this feedback and for bringing this issue to our attention. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We are committed to providing the highest level of service and would like to hear more about your personal situation by giving us a call at 0800 028 5867.We would love to make things right if you give us another chance.

Posted 4 years ago

“Used to be good, but clearly they are now too busy to cope! I am still waiting on the remainder of an order I placed in November. The person I ordered with turns out, didn't order all of what I asked for. 2 months on I am still trying to find out if they have ordered them for me yet, and when I might get them. No one answers the phone, or responds to email. Avoid - go somewhere else and pay more - it will be worth it!”

Helpful Report

Posted 4 years ago

Hi Ria F. Thank you for your review. We’re so sorry that your experience did not match your expectations. This is on us. We would like the opportunity to talk and investigate your feedback further by calling us at 0800 028 5867. Again, thank you so much and we sincerely apologise.

Posted 4 years ago

“The most horrible experience ever! First they changed my logo so I had to request a new artwork to be created, then my order was delayed by a month (!!!) and I only ordered one item, and when it finally arrived, instead of a men's shirt in blue I received a female nurse overall in purple. Can this company do anything right??”

Helpful Report

Posted 4 years ago

Hi Hanna. Thank you for your review. We always aim to deliver a great experience, and we are gutted when we didn't met your expectations. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We would like to invite you to call at 0800 028 5867 to hear more about your feedback and give you our immediate and appropriate response. Thank you and we sincerely apologise.

Posted 4 years ago

“Stay well clear off. Do not use this company. They do not answer the phones nor follow through emails sent to them. Put an order in for 1 t-shirt on the 10/12/20 and was told the estimated delivery would be 18/12/20 by DPD. It is the New Year and still no order and not even done. So if you have a contract with them cancel it and go somewhere else which has a professional workforce and knows what customer service is. DO NOT USE THIS COMPANY!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Scammers, your order won’t arrive! This company is a joke, do not use them”

Helpful Report

Posted 4 years ago

“Ordered in plenty of time for Christmas. Told order was going to be dispatched 18th December. Didn't happen. I had to chase them up and finally they admitted order wouldn't arrive bt Christmas. Good luck ringing All you get is a recorded message about how great their sevice is. Their chat line is a joke too”

Helpful Report

Posted 4 years ago

“Terrible service and not reliable!!! - Very keen to take your money to place the order however they do not allocate the products and sell them to other people. They do not provide correct advice when you chase a order ie order being dispatched on 17th December, rang on the 18th question when the delivery would be the items now will not be available until end of Jan. They said that they would release part of the order, however as its near xmas its too late to go to production and now will not come until Jan anyway. no compensation, didn't really seem bothered that a event will be ruined Very disappointed !!”

Helpful Report

Posted 4 years ago

“Avoid this company at all costs. They advertise 24 hour turnaround, then change it to 8 days, then 13, then don't deliver. Upon calling them they just try to fob you off. If you want a quick turnaround, then look somewhere else. I have reported this company to the Advertising Standards Agency for review into their website and click advertising.”

Helpful Report

Posted 4 years ago

“Wrong designs printed on my products, despite having email confirmation they will be exactly the same as my previous order. Called up to get this sorted, after an extensive wait I was told I'd get a call back. No one has called me back. Sent numerous emails with no reply. Service I have received has been appalling, it seems the below reviews also reflect this. If I do not receive a response with a solution within the next 5 days I will be forced to contact my bank to issue a chargeback.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Terrible would never use again. Coat cane faulty and they have not done nothing about it after 6 emails and 3 phone calls”

Helpful Report

Posted 4 years ago

“Looking at recent reviews on this site I wish I had never used them! Had to chase constantly to get artwork signed off, delays to delivery date meant I missed my photoshoot with items and still waiting 2 days after they promised delivery for items! Have a feeling will be taking to small claims court if items don't arrive this week as will want my money back!”

Helpful Report

Posted 4 years ago

Workwear Express is rated 4.2 based on 3,718 reviews