Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,718 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

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Metrics

4.2

Based on 3,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy staff - Thank you!”

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Posted 3 years ago

“Price was fair even for no minimum order limits, this was very helpful for a small company like my own, they went out there way to make any changes I requested, have and would use again for any of my work wear needs”

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Posted 3 years ago

“Excellent customer service, low cost would highly recommend”

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Posted 3 years ago

“Good quality product,sizing was great and replying to emails was sorted promptly. Have recommended to the builders I work for.😀😀”

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Posted 3 years ago

“The t shirts I bought were of a very high quality and at an extremely competitive price. It won’t be the last time I use Workwear Express. William Smith”

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Posted 3 years ago

“Fantastic customer service by the team and polite on the phones. Price is excellent and the returns process runs nice and smoothly so all in all an wxcellent service and we will order again. Thank you”

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Posted 3 years ago

“Telephone staff were very helpful and delivery was very prompt and efficient,”

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Posted 3 years ago

“Excellent quality and great customer service, will definately use again”

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Posted 3 years ago

“helpful and friendly staff”

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Posted 3 years ago

“Excellent customer service, staff friendly efficient and knowledgeable.”

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Posted 3 years ago

“excellent customer service from the staff and the product was just what i was looking for. thank you”

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Posted 3 years ago

“After claiming they couldn't send an item due to stock shortage they offered me to cancel. I accepted and ordered elsewhere. Meanwhile they sent me the item anyway and never refunded me. After hassle over returned postage I eventually managed to return them to find out they only refunded me partially. I have never in my life dealt with a company who are such scam artists, it is unbelievable. I am currently looking into taking this further as it pretty much fraud. Avoid these guys at all costs.”

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Posted 4 years ago

“Been using Workwear for two years now. However issues arise if you try “communicate “ requested an additional logo, two items ordered to check end quality. One item was great. However the second item had wrong colour logo and a broken zip. So clearly wasn’t checked against the order or quality checked. Emailed twice and phoned them today. Waiting on a call back still.”

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Posted 4 years ago

“Spent £1900 on uniform, paid to be bagged for each individual, came loose on boxes, absolute mess. Asked to be collected and fixed. Collected and redelivered in exact same state. Took delivery 1 month ago, still not resolved. 2 day minimum response time for an email, can't get through on phone, presume they all arrive to work on horses as they're absolute cowboys here! Got fed up waiting, started to sort through the uniform myself to find some missing and some dirty (possibly from the poor packaging)”

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Posted 4 years ago

“Shocking customer service and very dubious in the way they work. I don't recommend anyone use this company.”

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Posted 4 years ago

“Despite a confirmation email, which included a delivery date my products did not arrive. I received no prior notice, to say they would be late. When I contacted them they eventually replied informing me that there would be further delays. I needed to cancel my order, and asked for a refund. Despite several emails to say that I would get a refund, two months on, and I still have not received this. I have never had such bad customer service, poor communication, and misinformation from a company. I would strongly advise that you DO NOT use this company unless you want to be constantly let down, and lied to. On further investigation I have discovered that this is a common occurance.”

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Posted 4 years ago

“got my order okay but i would advise going up a 2 sizes their ladies wear t shirts are quite neat in fit i already went up a size due to needing looser t shirts due to an injury found they were pretty fitted i should have got L instead i thought medium would suffice other than that i cant complain.”

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Posted 4 years ago

“Used to be good, now as others say useless. Order three weeks overdue, constant lie about dispatch and passed to complaints, emails are not answered and now live chat closed down. Will expect the generic reply to contact them to resolve but you cant because nobody answered, you will though be able to recite the company history word for word Feel sorry for the staff.....”

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Posted 4 years ago

“Ordered items that were shown to be in stock, delayed delivery 4 times, asked for refund but still waiting. By the last few reviews, this company is way out of its depth & cannot cope with either orders or customer service, had used many times before & always delivered on time but unfortunately it’s now gone to the dogs!!!”

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Posted 4 years ago

Hi. We would like to thank you for taking the time to leave valuable feedback, and we apologise for the experience detailed in your review. We’d love to resolve this as quickly as possible and find a solution that works for you. Please give us a call at 0800 028 5867 and we’d love to talk more! Again, thank you and we sincerely apologise.

Posted 4 years ago

“Absolutley awful company, impossible to get a reply from email, impossible to get on the phone, and when you do the customer service lie to you about when your order is due to be dispatched. items ordered in december still arent here, first they sent a few items 5 of which without logo (which i paid for) the following items i tried to cancel to which they told me it had already been processed and sent out (another lie) as i phoned 5 minutes prior and the women on the phone told me it wasnt even in stock for another week, to then recieve an email saying the rest of the items would be here in a few days, again, another lie, only 1 of 7 MISSING items recieved, and now theyre yet again impossible to get ahold of to see where the rest of my order is, disgusting customer service awful company altogether”

Helpful Report

Posted 4 years ago

Hi Tristan. Thank you for your feedback. We would like to apologise for your negative experience with our customer service. We are also very disappointed to learn that our team did not handle your case with the care and efficiency our customers deserve. Because your business is important to us and we are committed to providing the highest level of service, we would like to hear more about your situation by giving us a call at 0800 028 5867. We hope you'll give us another chance to make things right.

Posted 4 years ago

Workwear Express is rated 4.2 based on 3,718 reviews