We've just seen this review so wanted to reply. We wonder if you are referring to an order with another business here as your order with us was delivered successfully 6 months previously? We also checked all our systems and have no record of any messages from your email address or anyone with your name. Please do get in touch with us via the contact us form on our website if you ever need us - if this is indeed the mix up we think it is, we'd really appreciate you removing this comment in case it misleads other customers about our service. Thanks!
