Wob Reviews

Name: Wob
Address: World of Books Group, Mulberry House, Woods Way, Goring by Sea
Rating: 4.53

4.5 Rating 2,406 Reviews

89 %

of reviewers recommend Wob

Company Reviews

Questions

Metrics

4.5

Based on 2,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01903507544

Email:

marketing@worldofbooks.com

Location:

World of Books Group, Mulberry House, Woods Way
Goring by Sea
BN12 4QY

Write Your review

Tell us how Wob made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My sister recommended World of Books, I'm glad she did! It's excellent, recycling, less land fill, environmentally friendly. The condition of the book is displayed and brief description of story line. Super fast delivery. Well done!”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review!

Posted 3 years ago

“You can easily be scammed on this site. I ordered what appeared to be a set of 4 books and was only sent 1. Their response was ‘pictures are for illustrative purposes only’- so basically they can just send what they like. AVOID.”

Helpful Report

Posted 1 month ago

“World of Books - "Buy cheap second-hand books online". Their own words. Bought a book - used not new. Cost £10.74. (Plus £3.90 delivery). The used book came with a Cancer Research UK shop sticker showing £1.95. (They didn't even bother to take it off) The book cover price printed on it £4.95. Draw your own conclusions.”

Helpful Report

Posted 2 months ago

“packaging, front was damaged on arrival. Had to return it - sent it back Dec 18th, they received it Dec 20th. Realised in Jan that they'd not bothered to send my refund. Had to get in touch with them to do so - 3 times I asked for a refund, 3 times they assured me they'd sent it, and 3 times my refund never appeared. Had to ask eBay to step in & sort it out. I don't like being lied to - will never order from them again.”

Helpful Report

Posted 2 months ago

“Be careful of this bunch. They will give you a refund, but it will not be the full price! Luckily, I caught it by reviewing my credit-card statement.”

Helpful Report

Posted 4 months ago

“Yvonne from Customer Services has sorted things out for me, so I will see how the box I sent on Monday fares. Mistakes can be made so much happier that they have credited me and seen my point of view. Thank you.”

Helpful Report

Posted 4 months ago

“Not first time I have sent a sealed box of books, only to be told that most had not arrived. They were all in the same box. So, only paid for 4 books, instead of 14. Had trouble before and swore I wouldn’t deal with them again. Then changed from Ziffit to World of Books so thought I would try them again. Even gave their details to a friend. Now embarrassed and very angry as had difficulty in releasing some of the books as I cherished them so much. You have to achieve a certain weight or value for free collection, so how could I have sent only 4 books out of 14. Ridiculous.”

Helpful Report

Posted 4 months ago

“I ordered 5 books, paid £132, received no books, no refund, it's been almost 2 months, sent probably 30-40 emails, it's going on in circles, automated, polite responses, but never addressing the issue. Always asking for more info..... I'm reading the reviews here and every single one except one or two is NEGATIVE! How can this fake business acquired by Livingbridge for profit e-commerce company, hide behind the past, honest world of bookstore? Obviously this is a theft on a grand scale, they had revenue of over £100 million? By scamming people? Something must be done!”

Helpful Report

Posted 4 months ago

“Bought four books which were stated to be in 'very good condition'. Was disappointed when they arrived as they felt grubby, some with bent pages and one was actually a library book. Would not buy from them again.”

Helpful Report

Posted 4 months ago

“Take note of all the recent bad reviews and go elsewhere. I ordered a book stated to be in ‘very good’ condition, but on arrival (2 weeks for delivery in the uk!) it was, if I’m being kind, ‘readable’ stains on pages, broken spine etc. Intended as a gift so not suitable. Bought the book from Waterstones as birthday imminent. Requested refund. And am on a carousel which clearly is intended to make you give up. I’ve contacted my bank now and requested chargeback as the goods were faulty. Avoid.”

Helpful Report

Posted 5 months ago

“Simply terrible. I’ve ordered a book and a few days after asked how long it would take for it to arrive. They reassured me it was shipped already and should arrive within 15 working days. After 15 working days I emailed asking if they could check where’s the book and guess what? They replied me after another 5 days that they ran out of stock and the book wasn’t even ever shipped! So much time wasted when I needed it for school a month ago.”

Helpful Report

Posted 6 months ago

“I don't even want to give this 1 star but I had to click on it to be able to write a complaint. I was buying something on ebay on Sunday evening and after paying I checked my account to make sure it had gone through and discovered a book from WoB which had been sitting in my basket for weeks and I had forgotten about, was included in the purchase, along with an item from a third seller which I had also forgotten about. I IMMEDIATELY clicked cancel payment immediately but WoB say it was already shipped and so too late to cancel. But the other item I accidentally ordered was cancelled immediately. On top of all that WoB have made it impossible to contact their customer services. I tried ringing customer services and get message that because coronavirus restrictions they have temporarily closed their phone lines!”

Helpful Report

Posted 6 months ago

“Order a signed John Cleese Fawlty Towers book, received am unsigned book. After a lot of time spent being sent in ever decreasing circles from blind staff who clearly can't read and wouldn't buy books from this useless company anyway, I was told a replacement would be sent out..Today I received the replacement, a Free Guy DVD???? . Absolutely unbelievable. If they use AI it must be the thickest AI in history todate. If they use humans they clearly are the thickest in history..How they messed this up I don't know.”

Helpful Report

Posted 6 months ago

“I had been buying books and cds from Wob for some time. The experience was good until last month. I ordered some books from them. Wob sent me emails confirming the books have been shipped with details and tracking numbers. It sounded great. However, some of the books are nowhere to be found in the packages delivered. I've tried to contact them twice via their contact form, but no response from them, not even an automatic confirmation sent to my email that they've received my messages. This is irresponsible.”

Helpful Report

Posted 7 months ago

“I loved wob but ordering has become impossible, for me. I would love to talk to a person but the number isn't accessible and the message is from 2020 covid. The forms won't accept my details, same as always, I haven't changed anything. I'm going to a shop”

Helpful Report

Posted 7 months ago

“I had been using WOB for years, no more I had been using WOB for years, but recently their quality has dropped - and by a lot! They often send incorrect items or orders with missing items - and take no responsibility for their errors. Customer service agents are deliberately unhelpful without ever bein rude, and talk you in circles rather than ever helping. They even went so far as to claim that they were under no requirement to write the correct info on a book (the one I ordered has an incorrect ISBN, description and title). I was then asked to return the item via international postage, which literally cost more than the refund! So basically, no book, and less money than I started out with, a totally outrageous result! Be careful, especially when ordering Used items, as they take little to no responsibility for their mistakes.”

Helpful Report

Posted 8 months ago

“Received 2 books. Neither one in condition stated. One paperback was supposed to be a hardcover. WOB told me to mail back to England, on my own dime, for a refund. Not worth the cost.”

Helpful Report

Posted 9 months ago

“I had ordered a book in very good condition. When it arrived over half the pages were written in. It took four emails to finally get a response from the company and then I had to send pictures, which I did. They finally agreed to give me less than a dollar back. Clearly, I will not be using this company again.”

Helpful Report

Posted 9 months ago

“I used to use momox uk, but due to being constantly disappointed needed another supplier of the obscure CDs needed for my collection. WOB have been consistent in supplying what I want, with free postage, quick safe delivery and quality items. Thank you for a fantastic service.”

Helpful Report

Posted 9 months ago

“24 hour after I placed order my account said I had NEVER placed an order but the money was taken from my acct within hours of purchase. Its now been 20 days and all I have is auto generated emails with different signatures telling me here is the tracking number they found my order- every thing says 5-7 business days until you order then they email you with 7-14 working days . My tracking FAKE number said on May 27 label created and picked up by shipping partner --- on way to USPS HOWEVER its now been 20 business days still nothing has changed on the tracking side still shows May 27th on way to USPS. They keep telling me in emails to wait . I have read MANY people with same issue ORDER is NOT FOUND in 24 hours Money is OUT of YOUR Bank and ITEM never ships! one individual did get her item 102 days later ...YUP 102 days later another said 115 days later and the item was very used not in Very Good New Condition as when she ordered. GODO REVIEWS ARE PAID employees or the actual owners of WOB DO NOT BELIEVE those GOOD reviews Look at the BAD reviews they all are the same WE are telling the TRUTH”

Helpful Report

Posted 9 months ago

“no phone contact, chatbot not working, if they get it wrong ., customer pays the postage sod that.”

Helpful Report

Posted 10 months ago

Wob is rated 4.5 based on 2,406 reviews