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Wob Reviews

4.5 Rating 2,407 Reviews
B-
Happiness Grade
Read Wob Reviews

About Wob:

World Of Books Group is a circular economy, for-profit business that supports charities and protects the planet by enabling more goods to be reused. From a single bag of books we now re-home and recycle over 75 million used books a year. We buy books from charity shops and other sources, or through Ziffit – our App and website. We sell them on our own website and on other platforms – we are the largest volume seller on eBay globally. Our recycling partners turn unwanted books into other useful products – nothing goes to waste. This is supported by our own proprietary software platform which streamlines our processes. We also provide software services to charities and other re-sellers to help them maximise their e-commerce sales. As a recently accredited B Corp (Business For Good), we are growing quickly in the UK and internationally. With nearly 300,000 sq ft of warehouses in Cincinnati (US), West Sussex (UK) and a new state-of-the-art warehouse in Coventry (UK), sales in 2020 will be nearly £80 million.

Our company was founded on an ethos to do good, to help charities and to make a positive impact. We don’t believe that books should only be read once, or have a single owner. We want to share the love of literature by rereading and reusing books. This is why our prices are low and delivery is free - to help millions of used books find new homes in over 190 countries every year.

Visit Website

Phone:

01903507544

Email:

marketing@worldofbooks.com

B-

Refund - Average

68.75%
Industry Average
Quality of "good" book was disgusting - water marked, sticky & pages stuck together. Quickly replaced or refund was offered by customer services so happy to order again.
posted 5 years ago - Anonymous
I have never had to return a book or ask for a refund so I am unable to comment on this but I believe the process is straight forward.
posted 5 years ago - Jennifer H
Great selection of books but some are brilliant condition and some are shocking even though described as good.Excellent support with getting a refund though so would definitely use again.
posted 5 years ago - Karen
Having had a good experience with my first order I was happy to put in a order for three books. Two arrived within a reasonable time but the third was a no-show, I contacted Customer Service and was offered either a replacment or a refund. I opted for a replacement which was duly sent. I would happily have given 5 stars if it were not for each email response taking 3 days.
posted 5 years ago - Anonymous
My original order was lost in the post but the problem was dealt with swiftly and very courteously by customer service and with plenty of communication from them. And wonderful quality 2 replacement books sent plus a swift refund for the one they could not resupply. Can not fault their service.
posted 5 years ago - Sheila
Three books ordered,two sent which were fine . Third book request not available .How do I get a refund for this?
posted 5 years ago - Sylvia Meredith
Always very pleased + happy when I've purchased any books.They always arrive in excellent condition.Never had to ask for a refund or had to return any books. This is now the place that I BUY all my books from.......x
posted 5 years ago - Berengaria FitzHamon-Davis
Great customer service, I ordered a book that they found was damaged. They contacted me and promptly offered me a refund or to choose something else as there were no more left of the set I was after. Great value. I have ordered quite a few books. Not been disappointed.
posted 5 years ago - Anonymous
I have purchased quite a number of books and CDs, a couple of times the item has not arrived and this has been quickly resolved either by replacement or refund, the prices are very good and delivery quick. Thanks
posted 5 years ago - John
I always use World of Books because the prices are great and they are very quick with dispatch and delivery. it's also easy to get a refund if you need one
posted 5 years ago - Silver