Wob Reviews

Name: Wob
Address: World of Books Group, Mulberry House, Woods Way, Goring by Sea
Rating: 4.53

4.5 Rating 2,406 Reviews

89 %

of reviewers recommend Wob

Company Reviews

Questions

Metrics

4.5

Based on 2,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01903507544

Email:

marketing@worldofbooks.com

Location:

World of Books Group, Mulberry House, Woods Way
Goring by Sea
BN12 4QY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered four hardcover to replace old paperbacks. WOB sent one of the books as another paperback. Although they offered a refund they refused to pay postage despite the website having a hardcover/paperback filter AND a promise that WOB will pay return postage if they send the wrong item. Misleading customers through false advertising. All for the sake of a pound or two in postage.”

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Posted 3 years ago

“Thank you world of books my rocky film s arrived today always great service from you would recommend your service to my friend and family once again thank you very much to you and all your staff stay safe and take care”

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Posted 3 years ago

Thanks for your review!

Posted 3 years ago

“I've been buying books and dvds from World of Books for a few years now and have no issues at all. They always arrive within a few days and always in great a condition. Highly recommend ⭐⭐⭐⭐⭐”

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Posted 3 years ago

Thanks for your review!

Posted 3 years ago

“Low priced mostly used books, in very good condition, free delivery, good communication - cheaper than the huge online retailer we all tend to use for everything.”

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Posted 3 years ago

Thanks for sharing your review!

Posted 3 years ago

“Low priced mostly used books, in very good condition, free delivery, good communication - cheaper than the huge online retailer we all tend to use for everything.”

Helpful Report

Posted 3 years ago

Hello, thanks for your review!

Posted 3 years ago

“Ordered a book days ago 6 days I still have not received my book 4 email to world of books and 2 calls to my local post office and all your end can say it went ok from there end and wait 24 hrs before getting back which I don't think is good enough can I have my book ???”

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Posted 3 years ago

“Lost half my order, customer service is ridiculously slow and they have give me a tracking number that doesn't work. most likely they haven't even sent the rest of the items out”

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Posted 3 years ago

“Really bad customer service policy. You get no information about delivery times when you order. Only after payment you discover that it can take up to a month to get your book. Despite you try to cancel the order straight away, they refuse. They don't answer e-mails in several days and you are left with nothing. Never order anything you need the next month.”

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Posted 3 years ago

“Bought a second-hand book described as 'very good condition'. The pages were brown with age and brittle, the cover double over at the corners. In all, in near-scrap condition! 'World of books' ask me for photos; if they can't accept my word then future dealings are not for me. They should be more interested in how the description came to be so inaccurate.”

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Posted 3 years ago

“I'm surprised that there are so many bad reviews for this company. I buy from them every other month and have done so for a few years now and have never had any issues at all. I highly recommend this company, prices are always great and delivery has always been quick!”

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Posted 3 years ago

Thanks for your review!

Posted 3 years ago

“Very happy with all my products,good,quick delivery.Definatly recommend them.”

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Posted 3 years ago

Thanks for your review!

Posted 3 years ago

“World of Books run a very reasonable and reliable service. I love online shops like this. I can only imagine how colourful it would look if it were made of bricks and mortar. Like the inside of Toys R Us. This is my go to place for the books I am looking to buy. Thank you. Highly recommend.”

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Posted 3 years ago

Thanks for your review. Thanks, World of Books

Posted 3 years ago

“DO NOT PURCHASE BOOKS FROM THIS SITE. They are a bait & switch vendor- the volume sent to me was COMPLETELY different version than advertised. I have been trying to contact them for 4 consecutive days without a response. THESE PEOPLE ARE THIEVES.”

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Posted 3 years ago

“I recently purchased Dear and Glorious Physician from World of Books. As soon as I opened it, the spine disintegrated and the book is in an appalling condition. I cannot recommend this seller.”

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Posted 3 years ago

Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books

Posted 3 years ago

“Ordered a book, received a dispatch note and payment was taken but book never arrived. When queried I was told it was never dispatched, they had run out of stock. No communication whatsoever. The item was a present so was completely let down. Dreadful customer service. Avoid.”

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Posted 3 years ago

“I bought a book many days ago and still did not receive it. Strictly no news after 3 weeks. Is this normal ??”

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Posted 3 years ago

“Terrible experience.”

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Posted 3 years ago

“Great service . Great ethos”

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Posted 3 years ago

Thanks for your review. Thanks, World of Books

Posted 3 years ago

“Just be careful when you buy books here. The children's book I ordered had a long handwritten dedication, which was not mentioned in the description of the condition of the book. World of Books informed me that since they are second hand booksellers, their terms of conditions allow all dedications.”

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Posted 3 years ago

Wob is rated 4.5 based on 2,406 reviews