wowvow Reviews

Name: wowvow
Address: The Clockhouse. Hempstalls Lane, Newcastle Under Lyme
Rating: 4.95

5.0 Rating 1,749 Reviews

99 %

of reviewers recommend wowvow

5.0

Based on 1,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01782639733

Email:

support@wowvow.co.uk

Location:

The Clockhouse. Hempstalls Lane
Newcastle Under Lyme
ST5 0SN

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wowvow 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered your cat throw for my daughter's Christmas present. It was depicted as a luxury throw, w/ a raised border & raised cat pictures, in individual frame. It was $89.99. What I got was a throw that looked cheap. No luxurious raised images of cats & no raised borders. It looked like something you'd purchase from a cheap, "box store" chain. 3 months later I'm still tying to get my visa credited for the charge, as I've returned the throw. Needless to say I would not recommend shopping this venue!cl”

Helpful Report

Posted 1 month ago

“On this occasion I am not entirely happy but it is probably more to do with An Post in Ireland. I ordered card 10/8/21 for delivery to Ireland. The card reached Dublin on 12/8/21. I was prompted to pay customs which I did but the package is still with An Post in Dublin. I wasn't given a DPD option when I ordered and had I been given the option I would have chosen that delivery method. As a result of the delay I have missed my deadline and now I have to order mirror card again from a different source.”

Helpful Report

Posted 3 years ago

Hello Orla, thank you so much for your feedback, it's so important for us to know our customers' thoughts. We trust you have received our emails and received the delivery refund in lieu of the delays. We do hope you will choose to shop with us again in the future.

Posted 3 years ago

“Quick delivery from ordering however the velvet paper I ordered wasn’t what I thought it would be like, I thought it would be textured like fabric, however the pearlescent card was beautiful! Thank you”

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Posted 4 years ago

“I recently purchased self-adhesive pearls for my wedding invitations. Unfortunately, the backing stayed on the sheet and not the Pearl. Thankfully I had bought an extra sheet and was able to complete my invites.”

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Posted 4 years ago

“wrong card was received even though order and receipt enclosed were correct. Then messages sent via etsy was unfortunately not passed on. When we did get in contact they replied extremely promptly and immediately looked into the error and why it had happened and sent the correct placement, which was an extremely lovely card.”

Helpful Report

Posted 4 years ago

Thank you for leaving us a review Graeme. We're so sorry that you received the wrong card, it was an unfortunate and, thankfully rare, picking error. Unfortunately, our messages didn't reach you to begin with but once we established the issue we managed to sort it out and send you the correct card. Hopefully, you will find an occasion to use the card sent in error. Thank you so much for the time you've taken to leave a review. We do hope that you'll trust us when you need another special handmade card.

Posted 4 years ago

“The products you have are very good and the only reason we do not use you more often is because your postage costs are too high.”

Helpful Report

Posted 5 years ago

“Easy to use website but very slow delivery, took nine days to get the item.”

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Posted 5 years ago

“The first card was sent without the personalised insert. I received email apologising and was informed the company had corrected this by posting a replacement card, including the personalised insert, first class post. Fortunately it arrived in time.”

Helpful Report

Posted 5 years ago

Thank you for leaving your review, it's good to know that, fortunately, we were able to rectify our mistake in time. We do hope this experience won't deter you from shopping with us again. Sadly mistakes do happen on rare occasions but we always do our level best to put things right and to learn from our errors. We really hope the recipient was really pleased with their card and we are very sorry to cause you inconvenience.

Posted 5 years ago

“lovely packagin1 and item - though I submitted a help question on my item and still yet to receive a response...”

Helpful Report

Posted 5 years ago

We're so disappointed to read your review Jasmin as we usually answer queries straight away. As soon as we received your feedback we checked everywhere for your query but there are no notes on your order or any emails that we can find. We've sent you a couple of emails and left you a voice message as well so please look out for those. If you can get in touch with us we'll do our very best to answer any questions you have.

Posted 5 years ago

wowvow is rated 5.0 based on 1,749 reviews