WPMU DEV Reviews

Name: WPMU DEV
Address: 120 19th St N Ste 201 PMB 88100, Birmingham, Alabama
Rating: 4.93

4.9 Rating 1,739 Reviews

98 %

of reviewers recommend WPMU DEV

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About WPMU DEV:

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.

Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

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Email:

contact@wpmudev.com

Location:

120 19th St N Ste 201 PMB 88100,
Birmingham
Alabama
35203-3219

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WPMU DEV 5 star review on 20th November 2023

BowTied Cyber

WPMU DEV 5 star review on 10th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love their plugins, have made an incredible difference in my sites. Tried the hosting on a whim and now I’m about to move my entire agency!”

Helpful Report

Posted 4 years ago

That's great news! Thank you for sharing the feedback and rating us with 5 stars!

Posted 4 years ago

“Great customer service!”

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Posted 4 years ago

Thanks for sharing your experience with our support!

Posted 4 years ago

“Great support, thanks Zafer. Knowledgable, Friendly, Fast”

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Posted 4 years ago

Thank you for taking the time to review our support!

Posted 4 years ago

“Forminator - appreciate the generosity. The flexibility of the design. Openness with the coding: meaning it readily recognises other plugins I have on my site and add them to the list of action options. I had to say thanks for this because I have other difficulties due to other plugins that are more locked in themselves. So 5 stars for the generosity. Response has been ok so far too. Maybe anyone else out there could help convince them to start another LMS🤔😀? I have to at least try. You never know how the table might turn.”

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Posted 4 years ago

Thanks for your detailed feedback and review, Basya! We're always open to suggestions and you can check our overview of multiple third-party LMS' here: https://premium.wpmudev.org/blog/how-to-create-an-online-course-with-wordpress-and-lms-plugins/

Posted 4 years ago

“I have read a couple of bad reviews about WPMU, not many a but a few I think from a while ago mostly. I have not been a customer long but every time I have had an issue WPMU support has been awesome. Some issues ive been stuck on I have jumped on live chat to their team and they've gone above and beyond in helping me sort out my issues. Thanks WPMU!”

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Posted 4 years ago

That's great news 😊 Thanks for the feedback and 5-star rating, Matthew!

Posted 4 years ago

“Bhakti Rajdev was so patient and helpful, offering great insight about what I can do to improve using plugins smush and hummingbird. She spend lot of time and details explaining things and was very encouraging. Thanks Bhakti!”

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Posted 4 years ago

Excellent! Thank you for the review, Mohammad.

Posted 4 years ago

“Support is is always very friendly and supportive. They stick with me to the end of each problem and offer solutions throughout the process. It's obvious that they care and they always escalate issues when necessary, as well as follow through with the dev team for feature updates.”

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Posted 4 years ago

We're so glad to hear that, Keith! Thanks so much for the feedback and for rating us with 5 stars.

Posted 4 years ago

“Best support available. I have never left an interaction with tech support here at WPMU disappointed. They are knowledgable and very easy to work with. I absolutely recommend WPMU whenever the topics of WordPress and managed hosts come up. They have helped me through some tough situations. As a newbie, this is very important to me. I can't emphasize the value I receive from my membership enough. Thank you!”

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Posted 4 years ago

Amazing! Thanks for taking the time to share your experience with our support, Jim!

Posted 4 years ago

“WPMU DEV communication is by far the best what I have experienced if you talk about mail support. Within 24hours they helped me with a little bug I experienced with Forminator, solved so easy like a sharp hot knife that goes through butter. Thanks for the support and looking forward to stick with them for a while.”

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Posted 4 years ago

Thank you for your awesome review, Ramon!

Posted 4 years ago

“The BEST WP WordPress Support Solution! I have been in the website space for a while and can't recommend the team at WPMDEV enough! No matter the support question the team help. So far my mind is truly blown by the level of service and support you get from such a low membership fee. Having paid dev teams for years I am so grateful I have finally found WPMUDEV! Now I can get on with focusing on my core business services.”

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Posted 4 years ago

That's awesome! We're pleased to hear that having our support team by our side allows you to focus on running the business 😎

Posted 4 years ago

“These guys rock! I'm just a small start up, and the amount of knowledge and support these guys offer is imperative to my success. I don't know how many times I nearly gave up before I moved over to WPMUDEV hosting, but now I am there I can just get on the chat line and a real human Technician is right there to help. They get into the back-end of your WordPress website and help out with plugin compatibility, database file modifications and multi-site quandaries. Thanks WPMUDEV (especially Rupok Chowdhury, Tech Support Ninja), I couldnt do it with out you guys!”

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Posted 4 years ago

Thanks a bunch for the kind words and for sharing your experience! It means the world to us 😊

Posted 4 years ago

“Signed up to WPMU DEV on a 30-day trial as I wanted to test out their Smushit app to crunch photo sizes. I received lots of email communication throughout the trial from them. However, this wasn't the right product for me and I didn't want to continue - admittedly I should have proactively canceled the trial but they sent me a message telling me my card hadn't processed and that I would either need to "update my card details or click a link to reactivate the account" to continue using their services. Using the word "reactivate" would imply my account was no longer active right? This combined with complete silence from that day forward led me to believe my account was now closed. What actually happened was they attempted again to take payment the next day and this time succeeded - however this time, (surprise, surprise) no email confirmation was sent. I was never sent a follow-up email to tell me that my account had been reactivated. What company has a policy to send customers lots of email communications and then fall into complete silence and go underground once they start taking payments? What company has a policy to tell a customer when payments have failed but not when payments have gone through and to alert them they are now paying for an upgraded plan? A dishonest one in my opinion. A company with a business model that relies on people inadvertently signing up and not going through proper procedures of canceling. Whilst the onus was on me to go through the proper procedure, their misleading wording and underhand tactics have resulted in me losing hundreds and hundreds of dollars as it was some time before I noticed the money going out of my account. In my opinion, WPMU DEV does not put customers first and does not act with transparency and honesty. They have not apologised or accepted that there is a problem with their poor communications to new customers. I would avoid at all costs. Very shady.”

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Posted 4 years ago

“Support is pretty amazing, the tools are great, and their hosting is pretty stellar for the price.”

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Posted 4 years ago

Fantastic, thank you for sharing that with us, Jeremy!

Posted 4 years ago

“Excellent multisite help.”

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Posted 4 years ago

Music to our ears! Thanks for the 5-star rating, Vincent.

Posted 4 years ago

“Patrick went above and beyond to help me with content implementation. He is one of the best and most knowledgeable reps I've dealt with. I cannot thank him enough. 5 STAR Agent!”

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Posted 4 years ago

Thanks so much for your rating and kind words, Tariq!

Posted 4 years ago

“WPMU Dev Support always go above and beyond to help, I will recommend their service to everyone.”

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Posted 4 years ago

Thanks for your awesome feedback and kind words!

Posted 4 years ago

“very very good”

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Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

“Started with wpmudev back in 2015 and it was great for a while, but the increasing costs and plugins started to become more and more bloated. So I am was not sure it worth updating my credit card to keep my service. My subscription lapsed then I was debating reactivating my subscription to keep my sites updated, but the price has more than doubled again. Going from 200 per year to nearly 600. This is something I can not justify maybe if my sites made more money I could but I think I will have to find alternatives that do not keep increasing the cost.”

Helpful Report

Posted 4 years ago

Hey there, Thanks for your candid feedback, we appreciate that. Just to clarify, though, our prices haven't changed; in fact, they have been pretty much the same while the value of the membership itself has significantly increased over those years and not comparable. We now offer 10GB of Free Smush CDN Bandwidth, 10GB of Free, Secure cloud storage for backups, several new products, The new Hub, Managed Hosting (you even get $30 Free Hosting credits per month, which is like getting $360 bonus each year) and much more. The yearly plan back in 2015 (and even before that!) was $588, which is the equivalent amount you would pay right now too. The reason why you see that price difference is that you had an exclusive deal, and you needed to maintain your membership active in order to be grandfathered on that plan. You've also received several email notifications (6 in total) that warned you about the failed payments within around a span of 20 days, while you still had access to updates and downloads too. In any case, we do understand that not everyone has the same needs or requirements when it comes to the features that they get from premium membership, and we do hope that we will be able to fill in that gap as much as we can by offering more options down the line. Thank you for taking the time to review our services, and we do hope to see you once more as part of our community!

Posted 4 years ago

“I"m happy with the help of the WPMU DEV people. They take the time and solve my problems.”

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Posted 4 years ago

We're so happy to hear that, Caj! Thanks so much for sharing this with us.

Posted 4 years ago

“Excellent service - I really appreciate their dedication to professionalism and customer service!”

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Posted 4 years ago

Our duty! Thanks so much for rating our services with 5 stars.

Posted 4 years ago

WPMU DEV is rated 4.9 based on 1,739 reviews