WPMU DEV Reviews

Name: WPMU DEV
Address: 120 19th St N Ste 201 PMB 88100, Birmingham, Alabama
Rating: 4.93

4.9 Rating 1,739 Reviews

98 %

of reviewers recommend WPMU DEV

Company Reviews

Metrics

Info

About WPMU DEV:

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.

Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

Visit Website

Email:

contact@wpmudev.com

Location:

120 19th St N Ste 201 PMB 88100,
Birmingham
Alabama
35203-3219

Write Your review

Tell us how WPMU DEV made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

WPMU DEV 5 star review on 20th November 2023

BowTied Cyber

WPMU DEV 5 star review on 10th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We absolutely recommend WPMU DEV. Their customer service is second to none. Juan Cuello and Mercedes Caldwell went out of their way to solve our problem. We were having a difficult time getting a payment go through for a promotion that they were running after going through the entire weekend we still could not get our payment to go thru. We contacted WPMU and Mercedes Caldwell checked in on the issue and emailed within a couple of hours and asked me to try and authenticate the payment once more. Once that had failed I connected with Juan Cuello and he checked on a few things. After all of the issues that took place and all of the billing problems WPMU decided to comp our payment and set us up for the year under the unlimited program that we were looking for. Needless to say, we are customers for life and WPMU has some of the best customer service in the land.”

Helpful Report

Posted 4 years ago

Thanks a bunch for sharing your detailed feedback!

Posted 4 years ago

“Excellent support”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review our support, Johnny!

Posted 4 years ago

“WPMUDEV is awesome in many different way - For starters their software is top-notch. It covers all the essentials to help automate and streamline the tedious aspects of the job. Secondly, the hosting is fast, secure and easy to use. Lastly, the support is amazing. Every time I have a problem big or small with anything ranging from simple billing questions all the way to fixing errors on my website that sometimes don't even apply to their suite of plugins. Big shoutout to Mercedes & Ohidul for always helping me out regardless of the problem.”

Helpful Report

Posted 4 years ago

Wow, thank you for sharing your detailed feedback and rating our services excellent! Your kind words made our day.

Posted 4 years ago

“Thankyou for website help”

Helpful Report

Posted 4 years ago

Our pleasure, Matthew! Thanks for sharing your experience and rating us with 5 stars.

Posted 4 years ago

“I love that I was able to have a form complete from start to finish in minutes. Your product is very easy to use and I hope to find many uses for it. Thanks.”

Helpful Report

Posted 4 years ago

You're very welcome, Tracy! We're happy to hear how easy to use our plugins are 😊

Posted 4 years ago

“Sometimes things just work the way there supposed to. Kind of link WPMU products, service and support!”

Helpful Report

Posted 4 years ago

Thank you very much for taking the time to review our services and rate us with 5 stars!

Posted 4 years ago

“You guys should change the content on this page BIG TIME https://premium.wpmudev.org/get-support/ It's a scam. The support used to be great a couple of years ago. But today, it's becoming a joke! Almost any and everything is out of scope and quite honestly, it's getting annoying having the same auto-generated message thrown at your clients pretty much all the time these days... "The amount of investigation required here will surpass our chat support scope. Please check if any of these can help... https://wingrove-services.co.uk/password-protected-pages-in-divi/ https://www.timeweb.co.uk/3419/divi-password-protected-pages-css-fix/ If not then I can only recommend to get in touch with your theme/plugin supplier or hire a developer who might do this for you. If you like to consider posting a job request. A Codeable.io would be a great place to start with (see our partners page for a nice discount: https://premium.wpmudev.org/partners/) " Your membership cost is way too expensive if clients have to get support from the above links for every support request.”

Helpful Report

Posted 4 years ago

Hey there, Thanks for your candid feedback and really sorry that you feel this way. We reviewed the chat that you had with our support team in extend, and we would like to clarify that while we try to help as much as we can, debugging a custom developed theme using a 3rd party plugin (Divi) that breaks basic WordPress functionality would be outside of our support scope: https://premium.wpmudev.org/docs/getting-started/getting-support/#support-community-tips Our staff also did a quick search and found out that other users using Divi experienced similar issues with Password Protected Pages, so they provided you with more resources (which also included fixes from other members on similar issues) in case you wanted to try those out. We're sad to hear that you are disappointed with the level of support that we offer, but we do place those guidelines to better serve all of our customers.

Posted 4 years ago

“I needed some assistance relating to my account settings/membership billing, and as usual the support staff, in particular Juan Cuello, have assisted in clearing up all issues in a very timely manner (< 5 minutes). Definitely a godsend to have such a great support staff in those situations when you don't know where to turn to. Thanks again for your support, Juan!”

Helpful Report

Posted 4 years ago

We're so happy to hear that, Joe! Thanks so much for sharing your experience with us 😊

Posted 4 years ago

“From hosting to support and their WordPress plugins - WPMU Dev is delivering a high-quality service. I am at ease knowing that I have WPMU Dev in my toolset when customers have an issue on the site. I am at ease knowing that if I miss something, WPMU Dev team will be there to help me fix something.”

Helpful Report

Posted 4 years ago

Thanks for sharing your experience and rating our services with 5 stars, Leonardo! We're thrilled to hear how helpful our support has been.

Posted 4 years ago

“Helpful support”

Helpful Report

Posted 4 years ago

Thanks for sharing your experience with our support, Aiman!

Posted 4 years ago

“I have had the opportunity to work with their Support twice during my trial and gosh they are true Superheroes. I work for a small-time company, and I ended up loving the trial but didn't select the correct plan when I started off. I chatted with Support via live chat, and my trial was extended so I could try everything I needed to present WPMU DEV to my decision-makers. I was given three additional days, as that's all I needed. The end of my free trial ended up charging me for the date it was originally set to renew. I reached out to Support just to confirm, or see if I was mistaken about the extension. Well, I was offered a refund of $9, or to trial run the package, I actually needed, for 1 month. I didn't have to beg, or plead, or get upset. They went above and beyond to make this right. Now I have all the tools I need, and I have a full MONTH to gather the data and present my argument. Also, during my trial, our website happened to have a glitch with an update. The dashboard through WPMU DEV saved me from reaching out to my IT to fix the issue. One-click fix. HA!”

Helpful Report

Posted 4 years ago

Thanks for taking the time to share your incredibly detailed feedback with us and rating our services with 5 stars! It means the world to us.

Posted 4 years ago

“Amazing, talented, geniuses!! Have helpmed me out with so many wordpress issues and they are all wonderful!”

Helpful Report

Posted 4 years ago

Thank you very much for the kind words and 5-star rating!

Posted 4 years ago

“Very helpful and resourceful, truly 24/7 support! P/S: Big applause to Mr. Abdul Wajed for knowledgeable and solve my CSS code problem within 15 minutes!”

Helpful Report

Posted 4 years ago

We couldn't agree more! Thank you very much for the feedback and rating us excellent!

Posted 4 years ago

“Questi sviluppatori mi piacciono molto. Ho scaricato tutti i loro plugin per il mio sito perchè sono fatti bene, eccellenti e collaborano bene fra loro. www.illizen.it”

Helpful Report

Posted 4 years ago

We're glad to hear our plugins are working so well, and thanks for the great rating!

Posted 4 years ago

“Rupok C is fantastic. The entire team at WPMU Dev usually is. Highly recommend.”

Helpful Report

Posted 4 years ago

We really appreciate your feedback and recommendation of one of your support superheroes! 😊

Posted 4 years ago

“Great products, awesome support. We've been with them for a while and will continue to be.”

Helpful Report

Posted 4 years ago

Thank you for sharing your experience and rating our services with 5 stars, Devin!

Posted 4 years ago

“Amazing hosting and incredible support team! The few issues I have had with themes were solved with courteous, knowledgeable and friendly staff each time! Can't possibly recommend more!”

Helpful Report

Posted 4 years ago

Wow, thanks for your amazing feedback and recommendation!

Posted 4 years ago

“The best customer service going around. Have never been more willing to pay for a service. @WPMU Dev do you have any more products I can pay you for?”

Helpful Report

Posted 4 years ago

Wow, thanks for sharing your feedback and rating our services with 5 stars! If you're already using our Hosting, the Hub, plugins, support, and other features on our site, there aren't more products you could pay for at this point 😃

Posted 4 years ago

“5star Thanks”

Helpful Report

Posted 4 years ago

Thank you very much for rating our services with 5 stars!

Posted 4 years ago

“24/7 support to e v e r y problem im faced since start to work with them, never worked with wordpress and changed from another host company to wpmudev just because of all the features and support they offer, could not imagine work with another one anymore.”

Helpful Report

Posted 4 years ago

Thank you very much for the detailed feedback, Matheus! You made our day.

Posted 4 years ago

WPMU DEV is rated 4.9 based on 1,739 reviews