WPMU DEV Reviews

Name: WPMU DEV
Address: 120 19th St N Ste 201 PMB 88100, Birmingham, Alabama
Rating: 4.93

4.9 Rating 1,739 Reviews

98 %

of reviewers recommend WPMU DEV

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About WPMU DEV:

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.

Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

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Email:

contact@wpmudev.com

Location:

120 19th St N Ste 201 PMB 88100,
Birmingham
Alabama
35203-3219

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WPMU DEV 5 star review on 20th November 2023

BowTied Cyber

WPMU DEV 5 star review on 10th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At this point WPMU Dev does not have the best Wordpress hosting. In truth it's okay but not even nearing great let alone the best. A few things you should know: 1. Hard limits on disk space with no flexibility and no ability to add storage without upgrading and considering they use Digital Ocean and we all know how flexible and inexpensive DO storage is this is unacceptable. This is my number one reason why they are nowhere near a small business class host. 2. The support you'll receive is hit or miss. Of the most recent tickets I've had two were handled fairly well while the last two were abysmal failures and I had to seek help at my other host who handled it very quickly. 3. Do not switch all your hosting to WPMU Dev. Don't put all your eggs in their basket just yet. Maybe in a year or so when they get a few issues handled and hire far more knowledgeable support techs but right now avoid giving their hosting 100% of your sites. 4. Their plugins are generally pretty good but they're starting to open up premium versions of plugins to be freeware via wordpress.org and each time they do this they're essentially removing value from the $50 I pay a month (and I'm certainly not paying that for their hosting). 5. The Hub - it's okay. It's not great but it's easy to use and that's helpful. It's fairly limited in comparison to most other hosts. 6. I like the CEO and I think he's a cool guy with good intentions but I have noticed he has a tendency to promise things that they aren't offering or seem to be close to offering. He stated that their hosting service has free SSL certs - no they don't. Allegedly they will at some point in the future but not now. 7. You'll receive three $10 bronze plans and although their site also states that you'll receive $30 in hosting credits DO NOT try to use those hosting credits for the $25 hosting plan. And when you need more than 10 GB of disk space you'll have to upgrade and pay $15 extra a month just to receive an additional 5 GB so the math doesn't work on that at all.”

Helpful Report

Posted 4 years ago

Hey there, Thanks for your candid feedback. 1. We have created hosting plans with different tiers of technical aspects. Our lowest plan (Bronze) includes 10GB of SSD Storage. This is more than enough for the majority of "small-sized" websites too. Next tier, which is our Silver one includes 15GB of storage, twice the ram, and twice the CPUs Of course, we do understand how flexible it would be to upgrade different aspects selectively, and something we will consider for the future. 2. We weren't able to locate any accounts with your current information. If you could please email us at contact@wpmudev.org and provide more information on the tickets you're referring to, we'd be more than happy to investigate further. 3. True, our hosting is still in Beta to some extend, but the features and implementations we've done in such a short period of time say otherwise. We have many members that transferred all of their websites too. Also, you seem to be overly dissatisfied with our support, which is concerning on its own. Reviews that members leave on a daily basis also show otherwise, so if you could please reach out to us so we can better understand what you're referring to, we'd be more than happy to discuss this further and understand your feedback here. 4. While we understand your point of view, it doesn't reduce any value from the membership by us contributing to the WordPress community. The membership itself is a complete package, not just a "set of WP plugins". We have invested a lot in improving our products and services overall, and those contributions also play their part in allowing us to continue doing so as we get more valuable feedback from other users as well. Also, we do plan on bringing more premium features to our products down the line, so again, there isn't any actual decrease in the value, on the contrary. 5. Hub 2.0 is completely different from our old Hub, and once more, new features and implementations are piped up for release. 6. We do offer free SSL certificates. Perhaps you are referring to specific Multisite structures, with subdomains? If that's the case, then yes, this is the only limitation at the moment as mentioned in our documentation. However, we're already working on a solution for that too. 7. You don't receive three $10 Bronze sites. As part of your membership, you get $30 Free hosting credits that you can spend as you wish. So you could even create a Gold plan, and instead of paying $50, it would drop down to $20. As for storage upgrades, as previously mentioned, this isn't possible at the moment but something we may consider for the future. We do agree that it would be neat to have! Thank you once more for your candid feedback, and do reach out to us so we can discuss this further. Take care.

Posted 4 years ago

“Great and fast support!”

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Posted 4 years ago

Thank you for the review!

Posted 4 years ago

“Rupok Chowdhury was a huge help to me in the middle of the night. He got my problem sorted out quickly and effectively. A+++”

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Posted 4 years ago

Really happy to hear that, Robyn! Thanks for sharing this with us.

Posted 4 years ago

“only because your staff Patrick Freitas he amazing assist I swear no thanks word it will be covered his assisting and his patience with me on billion thanks for him”

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Posted 4 years ago

Awesome! Thank you very much for your kind words and review, Bahaa 😎

Posted 4 years ago

“As usual , WPMU DEV Support and specially Bhakti Rajdev are awesome. Fast and helpfull ! Thanks a lot !”

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Posted 4 years ago

“As usual , WPMU DEV Support and specially Bhakti Rajdev are awesome. Fast and helpfull ! Thanks a lot !”

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Posted 4 years ago

You're most certainly welcome 😊 Glad we could help! Thanks for your kind words and feedback.

Posted 4 years ago

“I can't say enough good things about the support team at WPMUDEV. Thanks to Neel G. for helping me out!”

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Posted 4 years ago

Our duty! Thanks so much for rating our services with 5 stars.

Posted 4 years ago

“Abdul Wajed is great support agent. He helped me so much. I extend my thanks to him.”

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Posted 4 years ago

We've passed this directly to him 😉 Thank you!

Posted 4 years ago

“I have been using WPMUDEV for a while now and very happy with them. "Ashik" from support team helped a lot in solving my queries. Most of the other members have also been very helpful. The membership though can be a bit expensive at times especially during pandemic nowadays, hoping they would provide some discount or offers for continuing members at-least until COVID-19 time-period.”

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Posted 4 years ago

Thanks so much for the review, Anubhav! That's true, COVID-19 had a huge impact on all of us on a global scale. Whilst we cannot guarantee anything, please feel free to reach out to our experts if we could do anything to help you out during this period. Thank you.

Posted 4 years ago

“Awesome service. Superb support!”

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Posted 4 years ago

Thanks so much for your kind words!

Posted 4 years ago

“Nahid provided fast and very sound support. Very knowledgeable, kind and efficient! - Happy to be with WPMUDEV - and like that they staff their support richly, i.e. the wait times are often short!”

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Posted 4 years ago

Thanks for taking the time to review our services, Peter! So happy to have you with us.

Posted 4 years ago

“Nahid did an amazing job! One of the best guys I've worked with here! Thanks a bunch!!!”

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Posted 4 years ago

So happy to hear that! Thank you for the review.

Posted 4 years ago

“thank you as always so efficient”

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Posted 4 years ago

Thanks so much for your 5-star rating!

Posted 4 years ago

“I've been using WPMU DEV for a variety of their performance and security tools, but only recently migrated a site from another big-name host. The migration process was easy. Tech support has been extremely helpful for a couple minor issues. And site performance was immediately better than on the previous host. It's still early days, but if things continue this way, I'll be migrating more sites in the near future.”

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Posted 4 years ago

That's amazing, Chris! So happy to hear about your experience with our Hosting 😊 Thank you for your feedback and 5-star rating.

Posted 4 years ago

“G4h4brb4h333”

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Posted 4 years ago

“With particular thanks to Bahkti Rajdev and her wonderful support in resolving my problems.”

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Posted 4 years ago

Thanks for your kind words and feedback, Geoff!

Posted 4 years ago

“I got some issues with bot spamming our website hosted at WPMU. So I got in contact with the live chat support team which are able 24/7. Mr.Rupok from the support team have been very friendly and try looking into each issues. By having a wpmu support team live chat available for almost any issue, it help a lot to try and solve the issue on-hand fast. And you got that comfortable feeling that someone are there to support you. I will continue moving my web design Clients websites to WPMU hosting, as this just proof how good support their are at WPMU. Also it's very easier to scale the hosting up and down to. Thank you!”

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Posted 4 years ago

Thank you very much for taking the time to rate our services with 5 stars!

Posted 4 years ago

“رمضان الباسما”

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Posted 4 years ago

Thank you for the review.

Posted 4 years ago

“Got amazing support with step by step instructions and even articles to rather support the advice I was given. Thanks so much!”

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Posted 4 years ago

Glad we were able to help. Thank you for the 5-star rating!

Posted 4 years ago

“It's crazy how skilled and helpful the support agents are. I'm using WPMU Dev only for the support, not even the plugins. The plugins are good as well, but the support is something I really need for little things I can't fix myself. Thanks Patrick Freitas for your outstanding support!”

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Posted 4 years ago

Thanks so much for your candid feedback and rating!

Posted 4 years ago

WPMU DEV is rated 4.9 based on 1,739 reviews