WPMU DEV Reviews

Name: WPMU DEV
Address: 120 19th St N Ste 201 PMB 88100, Birmingham, Alabama
Rating: 4.93

4.9 Rating 1,743 Reviews

98 %

of reviewers recommend WPMU DEV

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About WPMU DEV:

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.

Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

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Email:

contact@wpmudev.com

Location:

120 19th St N Ste 201 PMB 88100,
Birmingham
Alabama
35203-3219

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WPMU DEV 5 star review on 20th November 2023

BowTied Cyber

WPMU DEV 5 star review on 10th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect help from the account agent !”

Helpful Report

Posted 3 years ago

Hey Decot, We sincerely appreciate your wonderful five-star review, it speaks volumes to hear you made the effort to come here and share your words. Do not hesitate to get in touch if you require any further support, our agents will go over and beyond in any given situation with the ultimate goal to maximise your overall satisfaction and pleasure.

Posted 3 years ago

“Worst hosting experience ever Absolutely shocking support experience, site was down for 10 hours and now content and functionality does not work as before We ran a campaign and had high traffic reached 150K people over facebook with the expectation of getting about 10% onto our website. As soon as we hit 30 concurrent users on our gold plan the website went down and I contacted their support. The support agent on the chat had no idea and needed to contact the "hosting team". No direct comms. They asked to deactivate all plugins, which is of course useless and so I agreed to deactivate the main 5. The chat was inactive for 5 mins as the support agent instructed us to wait and got automatically closed. Got onto another chat - only response that they are still working on it and to get off the chat. 4 hours later still nothing so follow up again - turns out they stopped working on it after I left the chat and did not even bother to reactivate the plugins. We lost thousands of customers today because of unprofessional support and totally letting us hang. Worst of all, when the site did come up after over 8 hours, we are now missing content, having css/ theme issues and the website has some major flaws which were not there this morning before they "helped" us. Can't even explain what the issue was and their advice now is to get our developer to reconfigure all our plugins?! Don't build your business on their hosting absolutely hopeless and you are left to clean the mess.”

Helpful Report

Posted 3 years ago

“FANTASTIC JOB!!!!!! THE BEST SUPPORT AGENT I HAVE WORKED WITH FOR YEARS!”

Helpful Report

Posted 3 years ago

Hey Osa, We are grateful for the very considerate and thoughtful words about your most recent experience with our support. We are thrilled our agents adequately resolved your queries. We wish you endless success along with your journey, we are humbled and grateful to have you as a member of our connected WordPress family.

Posted 3 years ago

“Subash Poudel is patient and empathizes with me as a newbie to WordPress, he is knowledgeable, especially even in the case that there are other plugins making trouble.”

Helpful Report

Posted 3 years ago

Hey Yves, Thank you very much for taking the time to share such considerate and thoughtful words about your most recent experience with our support. We are thrilled Subash adequately resolved your queries. We wish you endless success along with your journey, we are humbled and grateful to have you as a member of our connected WordPress family.

Posted 3 years ago

“Very quick, friendly and to the point support”

Helpful Report

Posted 3 years ago

Hey Georg, We like to imagine ourselves in our customers’ shoes when dealing with each interaction and employ our efforts in any given situation that will ultimately maximise your overall satisfaction and pleasure at WPMU DEV. We appreciate such a considerate rating and will do all we can to never disappoint. Do not hesitate to get in touch or share your thoughts on how we can better improve our services and meet your needs. Best of health,

Posted 3 years ago

“No joke about their support. Whenever you think of WordPress support, think of WPMU. I have plugin conflict that I didn't realized but the support agent discovered and problem solved!!”

Helpful Report

Posted 3 years ago

Hey Jay We are enormously delighted to see our efforts echoed with your words as the team were able to source and rectify this conflict in advance for you. Thank you very much for sharing a very thoughtful review with both ourselves and the community, we appreciate such a strong rating. We will continue to do all we can to maintain your fulfilment and gratification long into the future, we are wishing you never-ending prosperity.

Posted 3 years ago

“Absolutely love these guys, they are all amazing and have a customer for life! Their pro suite is a must-have on any WordPress site.”

Helpful Report

Posted 3 years ago

Hey T.J. We love you equally and will strive to protect your satisfaction and serve your WordPress requirements. Our mission at WPMU DEV is about treating people with respect and dignity, and I am glad you can see that these are just not words as our support team live by them every day in every communication. We are glad we were able to exceed your expectations to such a level to warrant such a review. We are forever grateful to have you with us.

Posted 3 years ago

“Best service provider I have ever worked with!! It feels like they are a part of my team, and they always go above and beyond to help. simply put? Awesome!! Worth every second and money spent.”

Helpful Report

Posted 3 years ago

Hey Flavia What a stellar review, we are forever grateful for your words. Not only are we part of your team – but we are also a connected family, and your success is ours jointly. We are excited to connect, support, and guide you along your WordPress journey. Your words have warmed our hearts today!

Posted 3 years ago

“As ever excellent”

Helpful Report

Posted 3 years ago

Thank you for your kind review and for being our loyal customer. We strive for excellence in every regard. Your review and overall satisfaction make it all worth the effort. We take great pride in providing incredible support that goes beyond our clients' expectations, and the team can’t wait to resolve your next WordPress query!

Posted 3 years ago

“Most wonderful customer support ever. Had an issue with upgrading the account to the exact package we wanted - they solved it in five minutes and were super nice. Thank you Karolina!”

Helpful Report

Posted 3 years ago

Hey Daniel, Thank you very much for taking the time to share such considerate and thoughtful words about your most recent experience with our support We are thrilled Karolina was able to resolve the upgrade both adequately and promptly. Best of health going forward, do not hesitate to get in touch at any moment; we are on standby!

Posted 3 years ago

“Support was great . Zafer was a great help indeed.”

Helpful Report

Posted 3 years ago

Hey Pankaj, We are grateful for your kind appraisal, we are also delighted to know that Zafer was able to provide you with such a positive experience. We will make sure to pass over your encouraging words. We have some exciting times ahead of us at WPMU DEV & we are glad you will be will along for the journey. Please, let us know if you have any recommendations or feature requests along the way.

Posted 3 years ago

“dadasdasd da”

Helpful Report

Posted 3 years ago

Hey there, We sincerely appreciate the effort in reviewing and rating your experience on our platform. If there is anything at all that you need more explanation or help with, please reach out to our support team at any time! We wish you endless success along with your journey, we are humbled and grateful to have you as a member of our connected WordPress family.

Posted 3 years ago

“WPMU is a great service. Not only do they offer excellent plugins, but their tech support (I'm looking at you, Zafer!) is exceptional! Zafer just spent almost two hours with me through their chat function helping me speed up my website that had suddenly decided to crawl. If you are on the fence about using WPMU, then jump right off of it and into their service right now!”

Helpful Report

Posted 3 years ago

Hey Eric, Our team are our treasure, every agent has a passion for customer service and an unyielding commitment, to ensure your experience is truly magical. We want to surpass your expectations and I am happy you have recognised Zafer’s determination – he will be thrilled to read your review. I would like to express our appreciation, as these words along with your loyalty truly mean the world. No longer will your site crawl, but now it will rise and shine. There is always a reason to smile and this one.

Posted 3 years ago

“Nothing is ever a problem. It's like having your own wordpress guru in your pocket. Seriously best investment I have made for my online business to date. Thanks for all your help, guys.”

Helpful Report

Posted 3 years ago

Hey Emma, We are humbled and extremely grateful for your heart-warming thoughtful review. This is precisely what our support gurus strive to hear – our aim is to remove the weight, burden, and headache of cumbersome technical issues so you can fully enjoy WordPress and grow your online business. You are not only a client but a member of our connected family – which means everything to us.

Posted 3 years ago

“Excellent attention and service.”

Helpful Report

Posted 3 years ago

Hey Walter, It is great to see you have been with us for some time, and fully extracting as much value from your membership. When we receive such feedback from yourself, we are completely in awe. Please, do let us know how we can better meet your needs going forward. We design and tailor our WordPress solutions to our clients' requirements.

Posted 3 years ago

“Good job!!!”

Helpful Report

Posted 3 years ago

Hey there, Our gratitude extends from the entire team for making the effort to share your kind review. Thank you for trusting our services and solutions at WPMU DEV! If you require any further guidance, our team will always be available 24/7, we want you to succeed and we will do all that is possible along the journey to support.

Posted 3 years ago

“Rupok C save my day! :)”

Helpful Report

Posted 3 years ago

Hey there, It warms our hearts to know Rupok deployed his special powers and unwavering ability to resolve your query, whilst ensuring you have an extraordinary experience. He is certainly one of a kind and we are incredibly lucky to have him. We stand ready to save your-day, every-day.

Posted 3 years ago

“Great suport”

Helpful Report

Posted 3 years ago

Hey Jacob, Those two simple words are the embodiment of what our agents strive for with each interaction, and the effort you have taken to share your review means the world. Do not hesitate to get in touch, or perhaps send us your recommendations on how we can better improve our services and meet your needs going forward. We will do all we can to never disappoint.

Posted 3 years ago

“Top notch support! Had a clients site infected with Malware, and got it all taken care of in just a couple hours!”

Helpful Report

Posted 3 years ago

Hey Nico, Our team take seriously all necessary precautions and mitigations when it comes to promptly safeguarding our client’s sites from malicious scripts, ensuring your defence is robust and many steps ahead of cyber threats. We are so happy to read your review, and we greatly appreciate your loyalty over the last couple of years… thank you!

Posted 3 years ago

“Thank you for the information about Status page, it will be useful in the future! Thank you for your help.”

Helpful Report

Posted 3 years ago

Hey Przemysław, We sincerely appreciate your wonderful review, we work hard to build confidence by communicating clearly about any scheduled maintenance or incidents on our status page, with the aim to improve loyalty, trust and transparency and build a stable and reliable platform for our clients. Happy to hear we hit the mark for you. Do not hesitate to get in touch should you have any recommendations or new feature requests!

Posted 3 years ago

WPMU DEV is rated 4.9 based on 1,743 reviews