Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.68

4.7 Rating 3,736 Reviews

93 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.7

Based on 3,736 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 2 star review on 7th August 2024

Peter Burwell

Wren Kitchens 1 star review on 19th June 2024

David

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful friendly staff”

Helpful Report

Posted 6 years ago

“Very happy with my wren kitchen. Small issue with damage to a door was swiftly resolved.”

Helpful Report

Posted 6 years ago

“From design to delivery we are very happy with the wren team. Love my new kitchen. Packaged up very well and delivery drivers very helpful”

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Posted 6 years ago

“Excellent service from the visit of the surveyor the day after initial contact with in a few days we had sat with a designer who came up with our ideal kitchen. We were kept informed throughout. The fitter was vet clean and tidy and on the final day of installtion a team arrived to take our old kitchen and any mess away. One very satisfied customer”

Helpful Report

Posted 6 years ago

“There have been a few issues but everything has been resolved with the upmost respect and urgency”

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Posted 6 years ago

“Quality of kitchen is superb coupled with a installation process which more or less ran pretty smoothly. Only issue was with the quartz worktop supplier who changed the installation date at the last minute. However, minor inconvience which only slightly tainted the entire process”

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Posted 6 years ago

“Quit nice kitchen and good service will recommend to anyone”

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Posted 6 years ago

“Very happy with the product but be careful of the designers! Lots of stuff put in which would have made it impossible to open cupboards if my fitter had included them!”

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Posted 6 years ago

“Had no problems with my wren kitchen all parts there and in perfect condition, sales team and customer service advisors were also perfect can’t fault the service they provided”

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Posted 6 years ago

“Great kitchen, pleased with the final product. Good customer service from the Reading branch”

Helpful Report

Posted 6 years ago

“Very happy with Wren. Everything from the first time we walked through the door, to the design, to delivery and the finished product was very professional and dealt with promptly and efficiently. The only downside we had was the workshop company they use. Complete disaster but when we requested cancellation - again Wren came through and the refund went through without a problem”

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Posted 6 years ago

“Very happy with the quality and efficiency of Wren. Our kitchen looks fantastic.”

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Posted 6 years ago

“Very good showroom and helpful staff (Nottingham store). They listened to what we needed and helped to design a nice kitchen. Kitchen delivery was good and on time and they kept us informed. Only reason for 4 stars is that we wanted to order a worktop at a later date but we were told we had to have ordered it at the same time.”

Helpful Report

Posted 6 years ago

“We ordered a shaker style kitchen from Wren and a number of appliances. All the appliances we included in the order were price matched or better. They were able to deliver the kitchen quickly which was a pleasant surprise as we thought it would take 4-6 weeks. All faults we reported were dealt with really quickly, with no extra charges so we were very happy with the service we received from Customer Care. The only thing worth mentioning is the communication with the actual branch we ordered at could have been a bit better. I felt I had to keep chasing for a couple of changes to be made but this is minor so in all, I would recommend ordering from Wren.”

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Posted 6 years ago

“I bought my kitchen in June, the customer service throughout has been excellent. Recently I noticed a few chips on one of the units, I called them up and received new doors two days later.”

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Posted 6 years ago

“The show room was perfect. Had a little problem with head office after which was sorted very quickly. The kitchen look fantastic a lot of complements on it. Had a crack in the door stop to head office and they got another one sent out straight away.”

Helpful Report

Posted 6 years ago

“Good units, efficient installations, poor delivery service”

Helpful Report

Posted 6 years ago

“Good service from in-store and the delivery team. Helped all the way and have recommended to other people.”

Helpful Report

Posted 6 years ago

“Excellent product and superb customer service. The only delay was with work top company. Our kitchen is amazing and so practical!”

Helpful Report

Posted 6 years ago

“Excellent product and superb customer service! The only delay was with kitchen work top company. Our kitchen looks amazing and is just so practical.”

Helpful Report

Posted 6 years ago

Wren Kitchens is rated 4.7 based on 3,736 reviews