Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.68

4.7 Rating 3,736 Reviews

93 %

of reviewers recommend Wren Kitchens

Company Reviews

Questions

Metrics

4.7

Based on 3,736 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 2 star review on 7th August 2024

Peter Burwell

Wren Kitchens 1 star review on 19th June 2024

David

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with our new kitchen. Had a few communication issues with installation team. The staff member at Wren Aylesford was very helpful and available to assist with anything. Overall was a very good experience and would recommend for those looking for a new kitchen.”

Helpful Report

Posted 6 years ago

“nice kitchen,”

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Posted 6 years ago

“Wrens design service was excellent with lots of helpful suggestions to make the most of our space. Delivery was great and our joiner reported that it was very easy to put the kitchen together/install. I wouldn't hesitate to recommend.”

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Posted 6 years ago

“Wren were excellent at customer service. From the first visit they were friendly helpful and eager to help us design a kitchen exactly as we wanted it. The delivery time was excellent and prompt and although we organised our own fitter the kitchen came with exact instructions of how it should be fitted.”

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Posted 6 years ago

“My kitchen was fitted and service was good. But if you were to ask about the people I recommended then I have to advise very poor. We are hoping that wren will sort this out. But for myself, like I said, I was happy but ashamed after recommending.”

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Posted 6 years ago

“I searched the market for a new kitchen and decided on Wren. I liked that theirs was British made and that I was able to negotiate on price and details with them. The delivery was as planned. Installation and snags went well. I'm very pleased.”

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Posted 6 years ago

“We have been very impressed with Wren, from the design process right up to delivery”

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Posted 6 years ago

“The service at the Catford store was great from start to finish, All arrived on time and fitted everything as planned with the designer.”

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Posted 6 years ago

“Amazing from start to finish, design to delivery was easy and efficient nothing was too much trouble at all....few problems in delivery however was quickly rectified by wren!! Would definitely recommend!!”

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Posted 6 years ago

“My experience with Wren was very simple and pain free. The staff were extremely helpful and the kitchen is of good quality. I would use them again for future kitchens.”

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Posted 6 years ago

“Wren Kicthens gave me a good (if somewhat lengthy) design service. Their range of products was very good and the designer was happy to keep going until we were 100% happy with our design. The measurement team that came out where thorough and precise and very friendly. We went with a 3rd party for the stone worktops and most of the appliances as we found cheaper and Wren were happy to supply the required measurements and specifications. The kitchen was delivered on time and all in good order (a few minor replacements were required) The finished product looks amazing!”

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Posted 6 years ago

“Lovely kitchens and great quality. Installers need to be improved by supplying 2 guys and install took 9 days. Would normally take 5 at most. Still some outstanding issues.”

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Posted 6 years ago

“After having the kitchen for a while, it is starting to chip. The service has been good and they have offered to swap the units”

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Posted 6 years ago

“Wren delivered on time and everything was there. Where it went wrong was the worktop installation as Rotherhams cancelled at an hour's notice, with builder lined up etc. It then took a further week for them to instal the worktops, but they do look good now.”

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Posted 6 years ago

“So simple and easy from design to delivery! Nothing was too much trouble and any problems were dealt with quickly and efficiently....would definitely recommend”

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Posted 6 years ago

“Had a good look at all the kitchens on display and was not bothered by any sales man. I eventually needed some information and the salesman was more than helpful but not pushy in any way. He answered my question and gave me a lot of practical advice.”

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Posted 6 years ago

“My beautiful new kitchen is a dream, I love it so much. They say the kitchen is the most stressful room of the house to renovate and I now know why, first hand! Wren's style and design led kitchens look amazing, and I would definitely give 5/5 stars on that basis. My only disappointment was with the sub-contracted fitter who fell short of Wren's high standards and left me without a working dishwasher and an unsafe cooker hood, and some cosmetic damage to various fixings around the kitchen too. With some nudging I did eventually get all these fixed by the Wren team, but it did cause some unnecessary stress. Order no. was 28236184.”

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Posted 6 years ago

“great all round service received”

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Posted 6 years ago

“REALLY PLEASED WITH KITCHEN , LOOKS AND FEEL GOOD QUALITY , ONLY DOWN SIDE WHEN THEY HAVE YOUR MONEY EVEN DEPOSIT ALL CUSTOMER SERVICES GOES OUT THE WINDOW . SO ANY PROBLEMS I HAD TO CHASE UP AND DUE TO LACK OF REPLYS TO MY EMAIL , I HADTO CHASE MY POINTS UP IN STORE , THEN THEY WERE HELPFUL AND RESOLVED MY ISSUES O MEASUREMENT AND UP SELLING. JUST GO THROUGH YOU PLAN AND AND ASK FOR FULL BRAK DOWN OF PRUDUCTS.”

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Posted 6 years ago

“We have had our Wren kitchen fitted now for about a year. We are still happy with it, and people complement us on it. The appliances are all great. There were a few bits and bobs to be sorted out after the delivery, but we found everyone from the people in the showroom to the people on the phone to be helpful. We did not have Wren fit our kitchen but arranged that separately with builders who were renovating the plumbing, electricity etc.”

Helpful Report

Posted 6 years ago

Wren Kitchens is rated 4.7 based on 3,736 reviews