Wren Kitchens Reviews

“ I am still waiting for them to refund me the money and pick up their uneven worktop so I can buy elsewhere. ”

“ I am still waiting for them to refund me the money and pick up their uneven worktop so I can buy elsewhere. ”

“ Panel colours don’t match, handles missing, sink scratched badly Contacted Custer services head office Barton to be told I will not be getting replacements or any refund. ”

“ Do not waste your time or your money. If I could score less than a one I would. Where do I start. After being told we can have the kitchen we want on our second visit to the shop and spending three hours choosing our kitchen. A further six wasted trips coming in to you to sort ot out and try to pay, then to be told can not have the kitchen as we want and need to move our boiler. When your manager at leicester said it was fine on our second visit. Who clearly doesn't care about being honest and customers just to get your money. On to the delivery date firstly you changed to date which was arranged on my day off got a reason, so my husband has had to take time off work. Secondly when the delivery van arrives it's an 18 tone van is which is too big for my street which was told to you. Having to get the whole street to move their vehicles. Thirdly you fit team let is down on the Friday before having fitted on the monday. Meaning we had to find our own work men to complete the electric work. Fourthly your have broke my contact as it was stated the work needed be be completed by 29/11/19. Even now past its deadline and the fit team starting on the 9/12/19 we find damage and wrong parts sent. And today they have not even turned up. Then cupboard doors do no even hang level and to have a cupboard with piece cut out which is not needed. I have not been without a working kitchen four weeks and 12 days after in the contract was to be completed relying on takeaways and laundrettes. Who's going to pay for that? Your communication within your own company is shocking my husband has been project manager on this. Asking him if has contacted and spoken to different people throughout this journey, it is not his job in yours. This is the worst sevice ever. I am getting ready to tell you come and collect your kitchen and give me a refund ”

“ After a number of emails and tweets of which I got a standard automated response I decided to cancel the order if the worktops and requested a refund so I could purchase the worktops from elsewhere , the response from Wren was they only refund or compensate once I sign off that the kitchen is complete. ”

“ He is now refusing to give me refund and has therefore stolen £400. ”

“ I've told them to cancel my worktops and refund me. ”

“ I contacted the store to arrange the return but was told that as I had signed for them that they were mine with no possibility of refund. ”

“ So I’m now waiting for an inspector so he can approve my refund and my dwarfs have left me to fit another kitchen forsomeone who wasn’t as stupid to buy a kitchen from wrens. ”

“ They will refund the cost of the unit but not make good the wall. ”