“I hired Molly Maid for the first time to deep clean my kitchen and two bathrooms. The main part of the kitchen was done okay, but the floor at the corners of the refrigerator was still dirty. Also, the part of the kitchen where the table is was not even touched. There was debris under the table, so they didn't even vacuum let alone mop the floor. Tell me, how do you leave part of the kitchen dirty?? The shower doors in one bathroom were not cleaned. I would like to know Molly Maid's definition of a DEEP CLEAN. I will not be using this company again.”
“Stephanie and Veronica did an outstanding job. I have used Molly Maid many times before and the ladies have always done great. They are professional, hard working and focused. They are personable and they don't make you feel alienated in your own home. I will continue to use Molly Maid and I will continue to recommend Molly Maid to friends and family.
Thank You
John Evans, Odessa TX”
“Team #34 (Yvisley and Yenima) did a great job cleaning my house. They vacuumed, mopped, dusted and made sure all areas were clean. Keep up the good work!”
“today we added an extra cleaning for the Memorial day holiday. Sherry and Regan took half the stress away. i could concentrate on cooking, knowing the house was even cleaner than i could make it. Kudos again to our team.”
“My Molly Maids team (Edith M. and Iris) always do a great job! They arrive on time and are super friendly and thorough. I have used Molly Maids for years and would recommend them!”
“Today Monday, May 20, 2024, We had the Molly Maids come and the Team of Brittny and Chris arrived with BIG Smiles and a HELLO how are you today and they were all set to get cleaning and they did a Super Magnificent Job everything sparkled and looked amazing!! When they were done they let us know and when they left we all said our goody byes and wished each other a grand day!!
Lyle and Joan Smith”
“a Molly Maid team came to my clean my home. It with Martha and Angelia the Route 41 team They did a very good job thorough. I was impressed with courteous and professional attitude again they did a great job please that on to them.”
“A huge thanks going out to Molly Maid’s team # 3. Thank you Rosa, Cristina, and Zani ha for an amazing cleaning. My little place needed a deep cleaning and Molly Maid’s team # 3 are super deep cleaners. Yes, I would recommend Molly Maids professionals for your deep cleaning needs.”
“Team 8: April, Maddy, & Marisa cleaned my house today. They did an immaculate job. They were so good, so friendly and I would highly recommend them. My house is so shiny clean…all in about two hours, four beds, three baths!”
“I had Vanessa and Yemberly and they did an excellent job on my downstairs, They covered all aspects I needed and requested and did them well. Would like them again when I request my next cleaning. Thank you. P Heit”
“I HIGHLY recommend Molly Maid, especially Team #11. They have been my professionals for about 2 years, and are wonderful. They consistently go above and beyond to leave my home sparkling clean. They are good listeners and will help me with all of my cleaning needs. They are a "WOW".”
“I had Amy and Ashli clean my apartment today. They were awesome and everything was clean so beautifully. They took their time listen to my instructions with in a friendly professional manner. They were a breath of fresh air cleaning and working. Amy and Ashli thanks so much for your services.”
“Well, I gave MM 2 stars because the first visit for a full cleaning went pretty well (not as good as my previous service but "good enough"). We decided to sign up for bi-weekly visits at $158 for 1hr 15 minutes and felt duped. Nothing other than the toilets and counters were done properly. The tile floors must have been washed only with water and none of the area rugs were vacuumed (still dog hair stuck on rather smooth surface). the area rugs on the tile floors were never moved to clean the floors which means they simply cleaned around them. Gross! No dusting under open furniture throughout the house and none of the shelves or surfaces seemed to be dusted (just looking at them on an angle convinced me of that). To there credit MM did come back and redo some of the problems but we had to wait 5 days for the visit.
Two weeks later a new team came and were even worse than the previous team; juice stains and food grit were stuck on the kitchen counters which tells me the counters were likely dusted but not cleaned with a proper cleaning agent. I could go on but you get my drift ....... "a promise made is supposed to be a promise kept" but apparently this is not part of the Molly Maid business model. It appears their model is based on "do a minimal job and if the customer complains we will come back". While they did offer to come back each time to correct the problem, we shouldn't have to be the quality agents who insure that their employees do what MM promises they will do. I don't get the sense that their business model includes hiring quality and well trained service providers, as well.
So, the rest of the story is we cancelled our service agreement (it felt like we were the only ones keeping our end of the bargain by paying their fee at the time of the visits), and we reluctantly cannot recommend this cleaning service to others. Too much risk of being disappointed and frustrated. We are going back to our original cleaning company which is $50 cheaper and 2 people working a full 2 hours each visit.”
