“I was very disappointed. Our home is tiny 984 sq. ft. I have cleaned my own house for all my life, but with two small businesses I just wanted a break. Unfortunately I could have done what they did in the same amount of time and still gotten it cleaner. I had to sweep the kitchen floor and the baseboards looked like they did when they walked in. The kitchen was incomplete several surfaces uncleaned, top of fridge still dusty, windowsill ditto. This was supposed to be a "deep clean" I assure you it was not. I feel like I wasted my money and won't ask them back.”
“Hi called them to do a move in clean for my elderly parents. My mom is 87 and my dad 77 with stage four bladder cancer. Their health is not great to say the least so they cannot clean like they used to. They just bought a house in Henderson and when I called I explain what I was looking for and what I needed and the age of my parents and the condition my parents are in. I was promised that they would clean everything as I paid for a move-in clean. I wanted all the filth and dirt from the old homeowners to be gone so my mom and dad can move into a clean house and not have to worry about anything. We had to keep bringing the housekeeper back to wipe out bathroom drawers as there was hair from the previous owner. During their time in my parents house, they never change the water use the same dirty rag started in the bathroom ended up in the kitchen. I don’t know how this could even be sanitary. When I looked in my parents cabinets and in their island, old food was still there, my parents was not happy at all. Unfortunately, I was not able to call right away but when I did call, the lady told me pretty much I am SOL saying that if I would’ve called sooner, she would’ve sent them out in 24 hours to re-clean. I let her know that my parents do not want them back to their house at all as they were not listening to them and not speaking enough, English to communicate with my elderly parents. She told me that there was notes in there that the blinds was already broken which that is a lie. She tried to tell me that they do not do clean inside cabinets on a occupied house. My parents have not moved anything into their house. They sat on to outside lawn furniture, have a blowup mattress and paper plates. How can you say that this house was already occupied so you cannot clean in drawers. I am very disappointed in the customer service as I work as a manager in customer service and get these types of calls.
Even me, not being able to call them right away the manager, or the lady I talk to really should’ve had more customer service and not tell me oh so sorry you called too late. To keep great reviews you try to make the customer happy if they’re saying the service was not done, right You try to fix it if you can’t send them back out understandable as but you try to do some thing to compensate to say I’m sorry for your experience. Let me try to make it better. This company does not do that at all . They just want to charge you a very high rate to come in and say that they are going to clean every baseboard over the door frames and every cabinets, the showers everything and did none of that again same dirty rag throughout the entire house with a dirty bucket is their type of cleaning and to charge so much. Do not use this company as they will not clean like they say they will over the phone, the housekeepers will rush through the job and when you call, they will have some excuse on why they can’t make it right. Worst company ever.
I would really appreciate a callback from someone in corporate. As I say, I am a manager that deals in customer service and with corporate, so I know that these reviews are seen. I will be waiting for someone besides the lady I talk to today to call me back. I want them to know how their customers are treated.
Thank you Tammy Hallberg and this is what name you should look up for the service that was done end of June. 26th.”
“Excellent cleaning! Courteous, respectful, professional, they did a great job, can’t wait until next cleaning! Adriana & Amber, Team 7 were wonderful!”
“Team 2, Ana and Mirza from Molly Maid of Stafford/Fredericksburg did an outstanding and fabulous job in cleaning my home. They were very friendly and professional, and I would recommend this company and team to my family and friends!”
“Camila and Imelda were AMAZING! They exceeded all my expectations! Professional, detailed, and friendly! The cost was well worth it!!!!When you need to have a great cleaning experience call Molly Maid of the West Glendale/ Avondale ask for Camila and Imolda and sit back and relax! Enjoy your clean home!”
“Britt, Maccey and Anya did a great job! They were professional and focused. They cleaned areas that I haven't cleaned in years. I'm just not able to do a lot so they were a Godsend. The price is affordable.”
“I was disappointed in the actual cleaning service I received. I was having my house cleaned after a remodel. I needed outside of all my cabinets wiped down mirrors cleaned, dusting and floors swept and mopped. I was told it would take about 2.5 hours. I was very specific about what I needed done.
The cleaners were very prompt and friendly. However the cleaning was not done well. I had to keep showing them the places on cabinets that needed cleaned. When I was asked to check the work down upstairs, told them the mirror still had white spots on it. The cleaner came back and said it was paint and she would have to use a scrubber to get it off. I knew nothing was painted after the mirror was installed. I wet a cloth and got the marks off myself. I had to also wipe down some cabinets because they didn’t. They also didn’t clean the counter in my kitchen garden window. They did not even get to the floor in the family room. Their supervisor Stephanie came to check their work and give an estimate for regular cleaning. If she had not done the sweeping and some dusting in my formal dinning room, that wouldn’t have done either.
I head a professional service because I do not have the health to do it all myself. Needless to say I will not be using them again. I know there is a 24 hour guarantee but I just don’t have the energy to deal with them again.”
“We have been with Molly Maids for some time now. This month we had Team #10 from South Salt Lake and were especially pleased. Eva and Violeta were very meticulous and did a wonderful job. It was a pleasure to have them in our home. Thanks so much you guys.”
“They did a great job cleaning my townhouse! Floors & bathrooms haven't looked so good since I moved in. They cleaned behind all furniture & cleaned the dust off all the ceiling fans. Team 4 Ilsa & Karen are great :)”
“The cleaning crew of three arrived promptly, worked quickly and thoroughly, and were very friendly. The crew went above and beyond and left my residence in great shape. I will definitely call on their services again.”
“Good Morning Team
I had a two wonderful ladies from the Molly Maid cleaning service team #4 name Bree and Jen come out and clean every part of my home. I didn’t see any dust. Their attitude was very pleasant and professional too.”
“Team 17, Luz and Jubilee came to do a move out clean for my client. The team was punctual, efficient and very sweet. The landlord said the house has "never been so clean"!!! Would recommend and will definitely use them again in the future.”
“Cecilia Ovalle, from Molly Maid does an Excellent cleaning job. She is personable, kind, and professional. She lets me know when they will be arriving the day before. She has been cleaning specific areas of my parents house and they are very happy with the service. Thank you K McKoryk”
