“We had Molly Maid Burlington for a few months. On day 1, one of the ladies was in the bathroom upstairs cleaning and suddenly our kitchen ceiling was leaking like a waterfall, my husband ran upstairs to see what was going on to find the door to the bathroom locked. He knocked and said that there is a leak and please open the door. She claimed to be using the facilities and she would be a moment. She finally opened the door to the attending supervisor who closed the door again. Once the door was finally opened the supervisor stated that there was no water anywhere and it must have been a faulty pipe. The girl that was locked in the bathroom conveniently while the leak came down, came downstairs and cried when she realized what had happened.
We had 3 professional assessments whom all reported no issues in our piping and that water came from up above in the bathroom. I called to discuss and the supervisor insisted on denying that her people had nothing to do with it. I continued to have them come back giving them the benefit of the doubt. We spent $2500 to fix the ceiling and never had them back in. They REFUSED to acknowledge any wrong doing, or even that it happened on their watch. They refused to be professional, accountable or even acknowledge that this happened. Completely mind boggling to me especially since I was willing to keep them providing they would work with us to work something out. Truly unbelievably unprofessional.”
“Hello,
We had a deep clean scheduled for my elderly mother and they did a GREAT job! I will say there was some confusion on the initial quote and time on the contract but the company has INTEGRITY and backed up what I understood to be the cost and time involved. A company that listens to the customer and then corrects the issues right away{especially these days} is a company that I will continue to do business with. When you call you actually talk to a real person in the office that is professional and listens! I give them 5 starts for cleaning and 10 stars for INTEGRITY.
Happy in the End!
Kim”
“Catherine and Crismary did an outstanding deep cleaning of our house! Great attention to detail! We couldn't be happier with Molly Maid's service. We will be using them every two weeks going forward.”
“I just called to speak to a representative about the services their company provides and to schedule cleaning services at my home in Bethesda, MD. The individual I spoke to hung up on me. I tried calling back thinking we had a bad connection, but no one answered the phone. If that's the customer this company provides then I'm happy I didn't hire them.”
“Molly Maid has been cleaning my home for over a year. Team 5, Gabriella and Ana Maria, are timely, efficient and thorough. They do an excellent job! I have used house cleaners for over 40 years, and Molly Maid is one of the best. Thank you, Gabriela and Ana Maria!”
“Completely blown away by Crew 9. They did a move in special for me and I've never been more impressed! The ladies were incredibly nice and just did an amazing job all around. Highly recommend!”
“Amanda and Shannon on RT#4 Do a fantastic job! Always professional and efficent. They are aware of our needs and concerns. Thank you both for the work you do!!”
“Seems to me that the question should be what does MM clean? Extremely dissatisfied
with a job for $200+ performed in 1hr and a half. Had two ladies clean my studio. When they were finished, as well as we showed them what was not satisfactory so they had to clean again, we had to go over some of the stuff ourselves after they left.
I am not a picky person but seeing the "professionals" doing just a mediocre jobs for $100+ an hour, least I could do is write this review so others will see who they are hiring. I'd never hire Molly Maids again.”
“Vanessa and Paula were amazing!!! They cleaned so thoroughly for us. My husband and I are 79 & 80, we definitely need help maintaining our home, like we used to do. Their genuine kindness, was a refreshing change from sadly impatient other company's employees. Molly Maid is a tremendous Company!! We're so very thankful, that our son and his wife, have gotten this wonderful Company to help us!!!”
“Guadalupe and Lorena were awesome. They had a hard time finding our house, but that didn't stop them from doing an amazing job. They did everything we discussed and let me look over there work. Always a positive experience. Team #5 October 2nd 2024. I will request them always.”
“Chandra and Maria (team 5) did a fantastic job. They even talk with my mother (who has dementia) every week that they come, and she remembers them. The house looks lovely and gives me a break from everything else I have to do.
I look forward to this team coming.”
“Strange Question! -----------I'm not sure what you want with this question? My writing a review doesent make me happy. But in general I am happy most of the time.Buel Anderson”
“the girls were wonderful, i had recent surgery and was struggling with keeping up with my house.The floors and bathroom got clean.feel so much better now.The piece of mind is worth every penny.I will do a one time a month cleaning for now.Amy and Jasmin were great and even put down a small area rug for me.Highly recommend them.Thanks ladies”
“Nikki & Ashley did an excellent job cleaning my house this afternoon.
They cleaned and dusted areas that I haven’t seen cleaned by any of the other teams who have cleaned my house.
I hope that Nikki and her team can continue to be scheduled to clean my house.”
