“I will never use molly maids again. What a complete disaster. They never show up on time, the office staff is very difficult to contact. The only way to contact Molly maids is by email. I will be reporting this to the better business bureau. Molly maids told me one price but then when the at the end of the job they tried to charge almost double what they originally quoted me. When i showed them the confirmation text with prices they blamed the miscommunication on a new manager. That should not be up to me to cover your mistakes. Molly maids was the worst experience.”
“My one woman team Maribel is the best. She is friendly and thorough with great work ethics. This is the second time she has come to clean my home and I will definitely request for her to come back. Thank you Molly maid.”
“The Molly Maids come once a month to clean my home, and they do a fantastic job. But more than this, the ladies who come are always so polite, smiling and friendly.
Also, the people I deal with on the phone are very friendly and helpful.
Good company.”
“My team number 6 Jena and Leda are awesome 👏🏼. They are the best team in the world. I have been a customer for a little over a year now. Have used other cleaning services and have never had the service I have with these two fabulous girls. I have said and I mean it with all of my heart, if I lose Jena & Leda Molly Maid loose me. I cannot say enough about the service Jena knows my house like the back of her hand never a question. I just love to open the door and walk into the fresh feeling of the cleanliness the girls leave in my home.
Thank you Jena & Leda for the fabulous service you provided. My husband and I sure appreciate you both.
Thank you Molly Maid for having the wonderful service you have.
Eleane Hall”
“Team 4 from Valparaiso did a great job cleaning our home! Both Jess and Natalie were very friendly and worked hard while they were here! I appreciate the help!”
“I have been using Molly Maids for about a year now. During that time Kirsty and whoever is with her have done a really good job. I am very happy with the serv”
“For the second time in a row, did not arrive within the time slot promised which created significant problems having to arrange for the dog and husbands hours. Never called to confirm or acknowledge they would be late. Very disappointing. The one time they did clean, they charged more than expected, although they did call to say they needed 45 more minutes.”
“My wife contracted with Molly Maid of North Scottsdale, Ahwatukee, and Gilbert years ago, and they have servicing our house ever since. They always do a thorough and professional cleaning. Well, my wife has just recently died. The house was full of our seven children and numerous grandchildren who came for her funeral.
Today, Maria Elena arrived with a new girl, Alondra. They were every bit as professional and efficient as they have always been, but it was such a comfort for Maria Elena to return to our home. She made certain that all was up to my wife's standards before they departed.
These women worked hard and quickly from the minute they arrived. I cannot sing their praises too much. They were a blessing to a tired old man. The house stands ready for the next visitors.
Glenn, west Chandler”
“Frustrating Experience – Overcharged with No Billing Transparency
I hired Molly Maid of Pierce, Thurston & South King Counties for a deep clean of my rental property before moving out. They quoted me 2.5 to 4.5 hours at $165 per hour but ended up charging the full 4.5 hours, totaling $748. This seemed excessive considering the home’s condition—appliances and cabinets (other than fridge) had already been cleaned.
When I contacted them for a breakdown of the charges, they were unable to explain what was cleaned. The lack of transparency in their billing process left me feeling taken advantage of. Up front I told them that the house had been cleaned previously and I did not want them to clean already cleaned items however, they still cleaned everything.
I wouldn’t use their services again and encourage others to be cautious. In my experience, the pricing felt more focused on hitting the maximum quoted time than on aligning charges with the actual work completed.
I have photos and video of what the home looked like prior to them cleaning, however they were not willing to lower the price.”
“We had your service last week to the tune of $200, a small 1440 square foot 2 bedroom and 2 bath house. The cleaning was NOT A PROFESSIONAL JOB. The crew pulled down the bathroom fixtures to clean, probably thinking they had broken all 4 light globes, and we would not notice it, We did, and then they did not clean them in either bathrooms and left them hanging and dirty. I have taken pictures. My airline shelves were never touched as I can take my fingers and write my name. The micro wave was not cleaned properly.
We were hoping that we had found a company that we could rely on. It is not one that we will be calling back for your service. We sure should have read the reviews and asked neighbors for their thoughts on your service.
YOU WILL NOT HAVE US AS A CLIENT”
“Not worth the money. We used them for a move-out clean. We had done most of the work ourselves and so it was just about the finishing touches. They did a terrible job and broke the microwave handle! The blinds weren't dusted, the bathroom was still as dirty as we left it. When I called to report the property damage. I was dismissed and given the run around. The President even hung up on me. Overall, the experience was terrible and I wouldn't recommend them to a person I hated.”
“The ladies that come, I believe team 9 are my ladies. I have requested the same people to come. They have come to know my expectations and when they leave my home, I am always very pleased. I would definitely recommend Molly maids.”
“We've used Molly Maid for many years and each and every team that cleaned our home were very precise and friendly. The last team #12 had Koreena & Sarai and they again did a fantastic job as expected...If anyone needs a house cleaned, be sure to contact Molly Maid and they will be very satisfied!!!”
“Team #5 on July 31st, Tammy, and Fabiola did a great job on our home. They were thorough, paid attention to detail, wiped down cabinets and worked so hard. I highly recommend them! Thank you for a great day!”
“Courtney & Yoruima were the cleaners extraordinaire for my first cleaning from Molly Maids. They did an excellent job, left my house sparkling... and especially important to me, all the mirrors and glass that they cleaned was completely streak free! Used none of my cleaning products or equipment, all was provided. I felt very comfortable leaving my household cleaning chores to them. Great job, ladies!!!!!”
