“Today was the first time ever that I have used a cleaning service. The girls, Paula, Peyton and Brittany were way beyond amazing! Their work far exceeded my expectations. I will hire them again in the near future.”
“I had never used Molly Maid before. ANGI rescheduled a service for later and I went into panic. Molly maid came to the rescue and sent me TEAM 1 on the same day I called. Rafaela and Wanda worked wonders! They did an amazing job and were there for 2 hours working non stop. The house is spotless and the price was right. I highly recommend Molly Maid, but I can only speak for Rafaela and Wanda. The service was done in downtown, Orlando.”
“I just had the unfortunate experience of speaking with Gina; in scheduling who openly complained about having to re-book my service AND told an untruth about giving me 3 weeks heads up notice.
Oh, I SAW the notice alright, the notice for a cleaning on the 1st of November! It has BARELY BEEN 3 WEEKS SINCE MY LAST CLEANING, MIND YOU.
I do not need to give a reason for cancelling a service because I do not find it appropriate for Molly Maid to be privy to my personal life but now I know that If I have an emergency, I am going to have to hear a complaint about how (and i quote) , "We turn down jobs for customers that have those slots reserved especially at the holidays so I need to find something to book in your place now tomorrow". Is that the standard for Molly Maid? to mention that to paying consumers. Was it necessary?
I think NOT!
As someone who works in customer service, I am human and have my complaints, but I NEVER let a client know that I feel inconvenienced by their actions. I never complain to them about having to do my JOB. Remember what her job was? SCHEDULING. That includes RE-SCHEDULING as well. I haven't had ANY issues with my regular maids, and I would normally recommend Molly Maid as far as cleaning goes but if consumers who spend their last dime trying to keep their house nice and clean are treated like THIS? I would NO LONGER RECOMMEND MOLLY MAID.
Thanks a LOT Gina.
-Hendersonville, TN client”
“I’ve been using Molly Maid for about 6 months in Hoschton, GA. I’ve used many different maid services from individuals to companies. We are more happy now than ever. The customer service of adjusting to our doctor appt.’s and schedules has been one of the big differences. But the biggest is they always strive to make sure we’re happy customers. I even offered a little extra for them to clean out my refrigerator. I work full time & care for my 84 year old mom who really can clean or cook at all. Very dependent on me, so is nice to have Molly Maid help me. Thank you! You’ve earned my repeat business.”
“I hired Molly Maids to deep-clean my basement. We're almost done renovating and it was very dirty. They were pleasant and worked hard. Well worth the expense!”
“My lovely ladies who come monthly to clean my house are wonderful. They come in, go right to different sides of the house (2 ladies) very little chit-chat between them. They are pleasant, hard working and efficient. They have worked for me for a couple years and don't need to be told what to do unless I want a particular area targeted. I would highly recommend Molly Maid.”
“Karen and Emily, from Molly Maid did our regular cleaning this morning and as usual the service was outstanding. We have never had a problem with Molly Maid folks and my wife and I appreciate and highly recommend their service. And a big Thank You to Karen and Emily.”
“Molly Maid in Nashville cleaned my home today. It has not been professionally cleaned in the 19 years since we moved in. The ladies Stephanie and Rachel did an excellent job. The were very kind and courteous, listened to my wants, completed the tasks in a timely fashion, and left me with a clean home. I recommend this company and these professional ladies 100%.”
“Molly Maid of Kissimmee has been cleaning our office (House) for several months now, the team has always cleaned with professionalism, with great pride in detail, somethings you really see anymore. I would highly recommend this team on any cleaning service you might be looking for. Thank you !”
“It was my fault for accepting the 120$ per hour fee. My expectations of how long it would take to clean about 1600 feet was incorrect...they spent nearly 6 hours doing what? I don't know. I took 17 pictures of filthy mirrors floors, banisters and vanities that were completely not done. 530 dollars more and I had to clean.”
“Team 8 Fabiola and Maria were great. It was the 1st time Maria had cleaned for me and Fabiola kept everything moving right along. I love that I can depend on Molly Maid to show up and allway give their best. Great Job.”
“Was very happy with my service they were available the same day I called . Johanna & Concepcion team #6
Greater western Houston Thank you I will be calling back for future service 👍”
“Do not use Molly Maid unless you want to pay more than they estimate.
I had ordered a move-in cleaning for my new house, which was completely empty, with no furniture or boxes. The house was in decent condition and broom clean when they arrived.
The cleaners were pleasant, and the parts they completed were fine—more of a good wipedown than a thorough scrub, but not what I'd consider heavy-duty cleaning. That is not why I gave 1 star.
However, dealing with the main office was frustrating. The initial estimate ranged from $426 to $568, a 33% price variation. I expected to be charged at the higher end, which is typical in business. After a few hours on-site, I received a call stating they couldn’t finish without additional charges for more hours. For an empty house and a job that wasn’t a deep clean, this felt unreasonable. If it had been a truly deep scrub, an extra hour would have been understandable, but that was not the case. I declined the extra charges and ended up finishing the cleaning myself. It seemed unfair to pay more due to slow pacing or inaccurate estimating, and I made that clear.”
“We are very satisfied with our Molly Maids, Tiffany and Melissa. They came today and did a very good cleaning of our house. Thank you Tiffany and Melissa. See you in two weeks. Monica C”
