“Thank you Molly Maid of Decatur!!
My ladies was at my home on time today
ESMERALDA and MAIBELEN a very good Cleaners! Very pleasant ladies, bathrooms kitchens my bedroom, family room looks immaculate! Job well done!”
“Posted an inquiry from their website for a move out clean but then my plans changed so I didnt need them, or any cleaning. When I got the call, I initially didnt answer because I was busy. However, I answered when they called again and politely said I didnt need their services because my plans changed. He still tried to ask me how big of a house, how many rooms so I repeated myself 3 times that I no longer needed services and he rudely said well dont submit an inquiry if u dont need it and hung up.
Beautiful customer service there - i would never call these people again just because of that.”
“Team # 5- Lorena and Teresa did a wonderful job cleaning my home today. I was so pleased with them I inquired about how to book them for more cleaning projects in the near future.
Thank you so much for your professionalism.
Rachel”
“We had Ashlyn and Dawn clean our home. They did a great job and I was extremely happy with their work. I will definitely use this service for any future cleaning service.”
“I'd had a rough couple of weeks physically so my place had an air of pain throughout. Team #7 came in and transformed the apt back into my home I have loves in a less than an hour.very Back in the day I used to clean; I know a clean home when I walk in. Team #7 is to be commended for one of the best cleans I've had in years! Thank you!”
“Compliments to Team 5 (Araceli and Terezan). They do an outstanding job in cleaning my house, especially my hardwood floors. They are very friendly and professional.”
“Jen and Bree Team 4 DID A BEAUTIFUL JOB I would give them more then 5 stars if I could I am soooooooo happy with the results what a nice feeling to have a clean house”
“I just started using Molly Maids. I was very pleased with the results for the first time cleaning. The house not only smelt fresh but was very clean.”
“I had molly maid come to my house as it needed a deep clean the girls were so friendly,polite and professional they worked there socks off I was VERY pleased and I will definitely be having them back thanks molly maid”
“I was very happy with Molly Maid for eighteen years in an apartment and since 2021 in my house…until July 2025 when the London franchise was taken over with new owners. Since then, my team has never arrived when scheduled and after agreeing to a different day and time several times, they wouldn’t arrive and when I’d phone I’d be told they were out of town on a four hour clean. I felt that they no longer valued me as a client. I’m trying another company as I could no longer deal with their haphazard scheduling.”
“Team 3 have been cleaning my house for awhile. They are responsible, thorough, trustworthy, friendly and do a wonderful job! I love coming home to a clean home!
The company has always been helpful when I had to reschedule. They are always very professional when I call.”
“We specifically hired Molly Maid for a move-in clean and were charged over $600 for a job that was barely done. A move-in clean is supposed to be a deep, thorough service, and what we got was the opposite. The cleaners were at our house for a very short time, and it was immediately clear they hadn't done the job we paid for. They didn't even clean the floors in the basement, despite us explicitly requesting that all floors in the house be done. My roommate and I had to spend the following week cleaning what they were paid to do.
When we contacted them to come back to finish the job, they insisted they would have to charge us again. After we realized it would be easier to just clean ourselves, we reached out to request a refund or even a partial discount for the incredibly poor service. They have completely ghosted us and have not responded to any of our messages. This was a complete waste of money and a huge disappointment.”
