“We arevery satisfied with the quality of work that was displayed by Lulu and Glenda and their efficiency, they were not messing around, we will be asking again for their assistance ...”
“On the first appointment, a young lady came, and I walked her through my condo. She told me what they do and do not do. The only thing I asked was about the sliding glass doors and the tracks. She not only said that they would do that, she wrote it on the service estimate as well as the fact that I was quoted a price for 3 to hours--she said that it would probably be closer to 3.
Day one: (3 hours) They came, but did not finish the regular cleaning/wiping down, dusting etc.. and did not do the sliding glass doors. They called the next day, and they scheduled the team to return to finish.
Day two: (2 hours) They came and finish most of the work--not all--but the still did not finish all of the glass doors. A women called claiming that she was the owner called and said the there were misunderstandings (I have everything written down in the estimate) , but unfortunately, I was dumb enough to pay for the extra time, but the work was not completed. She had the nerve to ask me if I wanted to schedule a biweekly clean with them.”
“This cleaning service started off nicely, then the team changed, and the service was awful...dirty tub, uncleaned shower, sink uncleaned, floors cleaned with old mop that left residue. So, the mgr sent the "best team", and I was quite satisfied. I told the mgr. that I wanted that particular team for all future visits. I missed the next appt, and called to cancel, due to hospitalization. I had to call twice, leaving messages, because I received a text that they were going to show up. The following week I received a text stating that they would be on schedule. I spent time decluttering, stripping beds, removing waste basket trash bags, and replacing rugs, to prepare for them. When they didn't show up, I called, and was told that there was confusion, but they could come the following day. I told the lady that I had 2 doctor's appointments, and that cancelling my service, after receiving a text stating that they would be on schedule, was unacceptable, and poor business practices. Next, the lady tried to reschedule for Wed. I repeated that their error was unacceptable, and told her that unless "the customary team could arrive at any time today", that I would cancel my service with this company. She asked me to wait, and she would see what she could do, and call me back. She called back, and once again, tried to reschedule the appointment, making excuses for their mismanagement error. I explained that I was "done with her excuses", and would no longer use their company, and to not call me back. So, I was left with both beds without clean sheets replaced, as I had taken off the dirty sheets, and nothing cleaned, ALL DUE TO THEIR CONFUSION, AND POOR BUSINESS PRACTICES, WITH INCONSISTENT SERVICE QUALITY!”
“Yes I have Mollys come every 2 weeks Ashlyn and Savannah always come with a smile and are ready to get to the cleaning they do a great job and when they leave I have a clean house I’m a former Molly Maid myself and I know what should be done”
“Molly made team #24 Rose and Aeris did an outstanding job with initial visit to my new location. I highly recommend Molly Maids and this team for your cleaning. Both were very pleasant and courteous. I requested this team for my future monthly cleanings. Molly maids are nothing but exceptional.”
“I am so very pleased with my service with Molly Maid. I have been with them over a year now and have always received a wonderful cleaning job. Maranda and Jennifer are the BEST at what they do. My house sparkles and smells so fresh each time they come!”
“The ladies of Team 5 have been doing a fabulous job. Carol & Solange have all been so great. Take care of the house and our puppy Marly always enjoys the treats they give her. Always nice to come home to a clean house! Thanks much Ladies.”
“Molly Maids Starla and Adriana have been cleaning monthly for me for a few years. I could not be more pleased. They are always on time, very pleasant, professional and excellent in their cleaning service. I highly recommend Molly Maids.”
“Erika and Olivia have been cleaning our 3 level home for 6 months and we couldn't be happier. They are friendly, thorough and respectful of us and our home. I highly recommend Molly Maid if you are looking for a responsible company that shows up on time and does an excellent job, Molly Maid is the right choice.”
“First cleaning service…on time and love that they have a team of 2 cleaning staff at a time. There were only a couple of minor things that were undone, but did not get a chance to do a walk through before the team had left. A nice job overall , but I give them 4 stars.”
“We had a visit by Yinette and Jeniffer today who were very friendly, and very efficient. They were quick and courteous and left the house very nice and clean.”
“The 3 ladies that came to my house today were great. Worked really hard, were efficient and kind. The house looks great! The ladies were Roxanne, Christine and Wanda”
“My team was Team 11 Kellie and Kaleigh - two very nice young ladies who did an EXCELLENT JOB. They were thorough, pleasant and did a great job. I hope to have them back in the future....I never heard a peep - they were too busy cleaning.
That being said, Allison in the office - needs a little work. She told me they would be here between 9:30 and 10:30 and the team showed up at 9:00. Allison also said that I would receive a text- before they got here- but Allison wrote down the wrong number. It was chaotic at first- since I was in the shower when they came - but after everything settled down.
Bottom line - the gals did a GREAT job and they make a GREAT team!!! Money well spent.”
“My house was supposed to be cleaned but it wasn’t!! Whoever was sent to do the job obviously parlayed instead of working! I have numerous pictures to show! I’m moving into the house. So it was an empty house easy to clean!”
“The price for Molly Maid is expensive and because of their poor services, you are being over paid. Subpar cleaning, including noticeable dust, sticky surfaces, un-scrubbed surfaces and more. The contact said, deep-cleaning their services did not provide, do not waste your time and money on Molly Maid.”
