“Team 7: Maggie & Pricilla are absolutely heaven sent. We are new to the Florida area & search of service. We were so fortunate to contact Molly Maid, who sent us Maggie & Pricilla. This team of hard workers went the extra and pay close attention to the small things. Maggie & Pricilla is the A Team who we call for all our house cleaning services. We appreciate Maggie & Pricilla. Thank you Molly Maid for hiring & assigning Team 7 to us.”
“I had requested a quote from Molly maid services. I had been speaking to some guy named Jeremy for the past week texting back and forth of a good time for him to come in and check out my house to give me an estimate. Before he even arrived I had assured him that number one I have three children who are out of school right now because of school vacation. Number two I have two puppies number three I have health issues and we already are making do with what we have which is a small area and I am working overnights right now trying to make ends meet to pay the bills so I'm trying to keep up with everything me and my husband. We are doing a lot for our family trying to make sure that our children eat everyday and that's pretty much very important aside from that we had decided that we could finally ask for a third party service to come to help me with the cleaning of our home. As I previously just stated I had already told Jeremy a few times that my house a will not be this way when Molly made cleaners actually come in and b I had just assumed he just wanted to see the layout of my home so that we could get an estimate.
As soon as he got there he already had made up his mind coming in he had looked through our stuff he was very judgmental although he tried to keep the persona quiet I can see right through him that he was absolutely disgusted with what he walked into even knowing that in the beginning. I assumed Molly maids was a service that could help me a mother who is working take care of my home so that my children could have a better environment we all deserve help I don't understand why this guy was so shut down so quickly but he did not want to allow his cleaners to help me even when I didn't even get an estimate number. He was in such a rush to leave that he left me with two cleaning numbers of other people that he had only heard through through the grapevines which ended up being commercial cleaners not even residential cleaners and I'm sure at this point he's talking about my family in our house to the cleaning employees.
This experience was very raw and disrespectful and I do not recommend the service although I never got the actual cleaning the initial estimate of the guy Jeremy coming into my home and he told me that he wouldn't judge me and he completely judged me and my family. He practically ran out of our house. I do not recommend Molly maid services to anybody and I will be telling everybody that I come into contact with that ask that Molly needs is not a good service.
As a customer I am and was willing to pay money for a service that I needed help with and I was denied help. My house is not as dirty as I am being perceived as. A family lives here with children that's not right.
I asked for help!!!
I have an 11-year-old daughter I have a 7-year-old daughter and I have a 5-year-old son
That was not right!!!”
“Do not hire Molly Maid. We hired them for a move-in cleaning, and it was a complete disaster from start to finish. The cleaners showed up over an hour late, then charged us for more time than we were quoted, and did a TERRIBLE job.
After they left, the house was still visibly dirty to the naked eye. There were food particles on the floors and in the cabinets, and every surface was grimy. Simply wiping a cabinet or the floor with a clean cloth left it black with filth. We ended up having to clean the entire place ourselves after paying over $500.
When we contacted Molly Maid to address the issue, they refused to offer any reasonable solution. No refund, no return visit — nothing. Just complete dismissal.
We feel completely taken advantage of. This was a waste of time, money, and trust. Save yourself the frustration and hire literally anyone else.”
“We have been using Molly Maid for years to clean our home. They have been a trusted company with great people. We can trust our team #61 to get the job done with excellence and professionalism. Please let them know we appreciate they service. I highly recommend Molly Maid services. - BillM in Georgetown Tx”
“I have had Molly Maids since 2014. I have had mostly very consistent service with very few problems. The few times there has been an issue I have received prompt call backs where I have been able to fully discuss my concern.
Today I had Satin, Leeha and Sieona; they did a great job.”
“This is the second time Edith and Blanca cleaned my house. They did a great job. They are in constant motion cleaning from the time they enter the front door until they leave. Satisfied with their service.”
“Called Molly maid on a Friday to schedule cleaning for the following Wednesday afternoon. Found them on Google that said they service our area/ zip code
Set up the apt. Had a reminder sent on Sunday that someone would be at our home after 12 pm Wednesday. Received a call Tuesday saying unfortunately our area is not in their range and they would have to drive 1 1/2 hours to get to our home and cancelled. I called back after looking it up again and it said indeed we were in their area
She said we were still on the schedule and doesn’t know who called us but they would be here. Stated they have 2 offices and had scheduled thru the wrong office which is in Franklin co. but would fix this. She then said she would ck with the management for me to hold on to the call
Came back on the phone saying they do cover our area but it’s not on their route?????
They have an office 30 minutes away in Chattanooga so totally confused.
Never calling them again.”
“Team #7 has done a very good job. They took special attention to the areas I indicated. They were clean and quick at what they did. Congrats Fiorella & Lesdy.”
“I had team #3 Lisa and Josefina cleaned my house today I was very impressed they cleaned my house without me telling them how to clean and what to clean . The team cleaned the kitchen the way I would by moving things off the counter to clean counter which that was one the things that frustrated me about different cleaning businesses I’ve used the past. They did a great job , very professional, respectful and knew the task at hand. I will be asking for those 2 again soon. I’m pleased Ms Phyllis great job Josefina and Lisa also cleaning my base board’s around the house!!”
“My team Chelsea and Kristen are the best. The cleaning problem in my house is dog fur and spiders. No more!!! they have taken care of this and everything else. They are very pleasant and caring about my house, me and Bolt my service dog. Bolt waits for them at the door. I do not know how he knows when they are coming but he does.”
“Do not use this service. They did not do the job properly and had to return to complete basic things like dusting. Matthew who seems to on board new clients is beyond rude. When I asked to discontinue any future services he argued. Then on the phone he became angry that I wouldn't reconsider he proceeded to hang up. Find a different company and save yourself the aggravation.”
“Team #8, Marcella and Leslie, just finished our first cleaning and I am thrilled with the service. E-V-E-R-T-H-I-N-G is spotless. I've hired independent housecleaners for 38-years but not one of them has provided the quality service I just received. I didn't know what I was missing! This was my first cleaning: being a bit skeptical by nature, I hope I will be as pleased with my housecleaners in six months as I am at this moment. I'm putting a note in my calendar to write another review on December 4th when I'll have continuing experience with Molly Maid of Chanhassen.”
