“Alexandra (Rute #2) was very thorough and friendly. She was good and letting me explain how I wanted things done. I will definitely ask for her on an ongoing basis.”
“I learned that when you do the final walkthrough you have to get on your hands and knees and look at the baseboards and behind the furniture. Since they left two days ago I have been redoing my baseboards and moving things around to clean up the dust that was left. It was not a deep clean and it was a waste of $190. I would have rather spent more and not have to redo it myself. "She" kept telling me that her and her partner are "fast workers". Well, now I know why. They didn't do everything they should have. The whole point of hiring someone was because I didn't want to take days to do it myself. Thanks for taking my money and my time.”
“We just had Team #16 clean our house in Nokomis. They are most respectful and do a thorough job. The house looks and smells wonderful when they are finished.”
“Betty, Josefina and Sonia just cleaned our home this morning. My husband and I were both very impressed and look forward to their next visit. Thank you.”
“Molly Maid stated what a customer can expect from their service, but they did not deliver what they promised. I called and texted them for correction of services. My last service they broke a faucet and ceiling fan in the same cleaning trip. I was done. They then offered in good faith free cleaning to reimburse me for my $500 plumber bill. They sent their handyman to fix the ceiling fan. The follow up call they rescinded their offer to offer the cleaning services. I am done letting them not do what they say they commit to doing nor do I want them to continue to break items in my home with zero accountability. One time I had to click the number as a new client to get them to answer their phone because if you are an existing client there in zero priority but if you hit option one for new client you speak to a live person. I had a death in the family on the day I was scheduled to get a cleaning and had people at my home so I chose option one for immediate response due to having a house full of people that were grieving from the loose the day before. Rio Rancho, NM Molly Maid needs an over hall the owner is invisible but must be consulted on every customer service resolution but does not call his customers. Bye Molly Maid. You lost a loyal customer due to your poor business practices.”
“Every 2 weeks! Happy with their attention to detail.I especially like Irene and brandi are super friendly. Management is always quick to respond if i need to cancel or select a different day. Thank you!”
“Super happy with these 2 lady's from team #12
Zoila and Lorena this company is the best wouldn't change it for nothing Thank you for always doing the best 💓”
“Was charged $700 for a 5hr deep cleaning job. Only 3 bathrooms and master bedroom were cleaned. Avit in the kitchen l, microwave inside wasn't cleaned. The entire house wasn't vacuumed. They claimed to have swept the living room. I called to complain and they said they did everything and will talk to the supervisor to clarify. They haven't responded since. Its been a week”
“DO NOT USE THEIR SERVICE , UNLESS YOU WANT TO WASTE YOUR MONEY.
My service was booked for entire house and was quoted $450+taxes by them to which I agreed, but after coming they started calling me every 10-15 min and said they want to increase the rate, they made atleast 7-8 such calls during 4 hours and finally quoted a new price 560 which was $100 more that the agreed price and 7/8 calls were so annoying.
Now coming to the cleaning part, it was even more terrible. No
lampshades were dusted , no vents , no counter overhead, no baseboards were cleaned at all and every other thing I had to keep chasing them and get cleaned , I had to dedicate my 4-5 hours staying behind them , plus the cleaners were roaming with their shoes on the entire house.
And the strange part is that since the day of service I tried contacting but they arent responding my messages or calls.”
“Team 8
Have used the same crew for a few months and found that cleaning was great. My condo is better looking than it has been for a few years. Even the entry door glass was cleaned.
Great job Molly Maid”
