“DO NOT USE THEIR SERVICE , UNLESS YOU WANT TO WASTE YOUR MONEY.
My service was booked for entire house and was quoted $450+taxes by them to which I agreed, but after coming they started calling me every 10-15 min and said they want to increase the rate, they made atleast 7-8 such calls during 4 hours and finally quoted a new price 560 which was $100 more that the agreed price and 7/8 calls were so annoying.
Now coming to the cleaning part, it was even more terrible. No
lampshades were dusted , no vents , no counter overhead, no baseboards were cleaned at all and every other thing I had to keep chasing them and get cleaned , I had to dedicate my 4-5 hours staying behind them , plus the cleaners were roaming with their shoes on the entire house.
And the strange part is that since the day of service I tried contacting but they arent responding my messages or calls.”
“Team 8
Have used the same crew for a few months and found that cleaning was great. My condo is better looking than it has been for a few years. Even the entry door glass was cleaned.
Great job Molly Maid”
“Team #5 was new from my regular team (don’t know why) and Rita and Leda asked if there was anything they needed to know about special care for cleaning. Which I appreciated.
special care.”
“I am 83 and never had a cleaning service. My back is bad and my children said, Mom it’s time to get a professional cleaning service to clean your apartment. I called Molly Maid. I was looking forward to seeing my condo sparkling clean. OMG. I was soooo very disappointed in the results. The stainless steel Kitchen appliances were only wiped with a cloth. They looked dull and not what I had expected. The floors were only wiped with a damp mop. Again not property cleaned with soap and water. The glass table tops were also just wiped with a damp cloth that made the glass look dull. The leather chesterfields looked like they had not been touched.
Basically everything was just wiped with a damp cloth or damp mop. Nothing was properly cleaned. Plus the cleaners left before the full hour was up. I was charged 155.00 dollars plus tax for an unsatisfactory job. I was sooo disappointed. If only I had googled Molly Maid’s reviews first.
I could have just wiped everything myself and saved my money. I what my condo cleaned not wiped with damp clothes or mop. I WILL NEVER HIRE MOLLY MAID AGAIN. NEVER. I will get a reference from my friends who use a cleaning service that they are pleased with.”
“I’ve been using Molly Maid for over 3 years. If I could give Mario 10 stars, I would. Mario and his team mate are always awesome. They are exceptional.
If you are in the Baytown area and need your house cleaned, please request Mario l’s team. I guarantee you will not be disappointed. 👍🏼”
“I didn’t even get to use their service as I had scheduled cleaning via their website for a move in cleaning and for called Monday morning that they weren’t available and didn’t have anything for a week. Their online scheduling had availability ALL week. Terrible organization. This branch is in West Dundee, IL.”
“Maria and Cindy cleaned my house on Tuesday did a fantastic job very friendly and called be
fore coming (gated comm,) I will be having them back again for cleaning.
team 12 Tuesday 7/28 thank you both”
“We're SO happy with Molly Mail cleaning our home, and somehow today we got the DREAM TEAM of Jordan and Felicia! We've had some wonderful cleaners here, and somehow we got another FANTASTIC pair. They arrived on time, came in with big smiles even though I felt guilty about our mess, asked some questions and jumped right in. They did a super scrub on my shower THANK YOU, and it looked and smelled fresh & amazing. Much appreciated! Every surface and floor in my home now sparkles and my husband and I LOVE IT.
They even dote on our kitty, who today had a sore paw and needed extra lovies.
Can't wait to meet the next incredible cleaning team!
THANK YOU MOLLY MAID
translation: THANK YOU AGAIN MOLLY MAID”
“DO NOT USE THIS COMPANY. They use very old equipment, the people who clean speak zero English.
The worst part is they walk in your house/apt with shoes on! Yes, they are not allowed to take off their shoes so they bring in all that dirt from outside into your home.
They broke my sink while cleaning it and stated it was already like that. They still wanted me to pay full price after that. Absolutely nuts! The worst company you can possibly hire.
If I can give zero stars I would.”
“They sent two women who hardly spoke any English to clean my son’s house. They did a terrible job and on top of that left a foot print on the kitchen floor. Will definitely not be using them again. Extremely dissatisfied! We called complained and sent them photos. They wanted to send the same ladies the next day. We declined, that’s how bad it was.”
“I want to thank Makayla and Brandi for doing a fantastic job on our house. We have been sick and they were very sensitive to our needs. They were friendly to my autistic son and pet friendly. Thank you!!!!”
“Had my deep clean. First time. Excellent!!. Got a flat rate per time, so dont know how anyone could complain they are asking for extra money. If that happens to me, I would definitely make sure they would not come back.”
