“Elyria Ohio location. Two girls were sent at $140 an hour. The one girl was excellent to do deep cleaning and the other one just stood around most of the time talking with her until I said something. The second girl did the dusting and the mopping, and she didn’t even move the table or the barstools or pick up the carpet inside the hallway to mop under. She was very lazy. And for $255 the only deep cleaning that was done was by one of the girls and the other one had a free ride we will not be using them again. We asked for a deep cleaning along with having a refrigerator clean. The lazy girl decided to tell me that they don’t do refrigerators that have food in it. What I had in there was 99% condiments because we’re Snowbirds and we were leaving the next day. Called their office and they did not say that that was the case. Needless to say, I was very disappointed.”
“Britney and Lindsey have been cleaning my house for several months now and they are very pleasant and hardworking. This makes me happy and I hope they feel the same in coming here! BTW, today I introduced them to a dusting spray called End Dust - it's very effective used on a cloth and removes the need to "scatter" dust with a feather duster before polishing or wiping.”
“So pleased with my service. Not only was the cleaning great Sharon and LJ were so pleasant and explained the process to me. When I did the walk through I was shocked at the big improvement. Thank you so much for helping my move out process be great! Team #6”
“Nivia and Ashley did clean my place yesterday and they did a fantastic job. I will now have them clean my place on a regular monthly basis. Thank you, C.S.”
“Alexandra (Rute #2) was very thorough and friendly. She was good and letting me explain how I wanted things done. I will definitely ask for her on an ongoing basis.”
“I learned that when you do the final walkthrough you have to get on your hands and knees and look at the baseboards and behind the furniture. Since they left two days ago I have been redoing my baseboards and moving things around to clean up the dust that was left. It was not a deep clean and it was a waste of $190. I would have rather spent more and not have to redo it myself. "She" kept telling me that her and her partner are "fast workers". Well, now I know why. They didn't do everything they should have. The whole point of hiring someone was because I didn't want to take days to do it myself. Thanks for taking my money and my time.”
“We just had Team #16 clean our house in Nokomis. They are most respectful and do a thorough job. The house looks and smells wonderful when they are finished.”
“Betty, Josefina and Sonia just cleaned our home this morning. My husband and I were both very impressed and look forward to their next visit. Thank you.”
“Molly Maid stated what a customer can expect from their service, but they did not deliver what they promised. I called and texted them for correction of services. My last service they broke a faucet and ceiling fan in the same cleaning trip. I was done. They then offered in good faith free cleaning to reimburse me for my $500 plumber bill. They sent their handyman to fix the ceiling fan. The follow up call they rescinded their offer to offer the cleaning services. I am done letting them not do what they say they commit to doing nor do I want them to continue to break items in my home with zero accountability. One time I had to click the number as a new client to get them to answer their phone because if you are an existing client there in zero priority but if you hit option one for new client you speak to a live person. I had a death in the family on the day I was scheduled to get a cleaning and had people at my home so I chose option one for immediate response due to having a house full of people that were grieving from the loose the day before. Rio Rancho, NM Molly Maid needs an over hall the owner is invisible but must be consulted on every customer service resolution but does not call his customers. Bye Molly Maid. You lost a loyal customer due to your poor business practices.”
“Every 2 weeks! Happy with their attention to detail.I especially like Irene and brandi are super friendly. Management is always quick to respond if i need to cancel or select a different day. Thank you!”
