“I rarely leave negative reviews, but my experience with Molly Maid was by far the worst cleaning service experience I have ever had.
Before the appointment, I clearly communicated multiple times—on different days—that my top priority was having the carpets steam cleaned. I left my steam cleaner available for use and even purchased and left the cleaning products on the counter specifically for that purpose. When I returned home, none of the carpets had been steam cleaned.
The problems didn't stop there. During the cleaning, a large section of plaster was knocked off one of my walls, leaving significant damage that my apartment maintenance team will not repair at no cost. I also have before-and-after photos showing that my kitchen floor was not properly mopped, despite that being part of the service I paid for.
Because I have security cameras in my home, I am able to verify what work was and was not completed. The condition of my home after the visit did not reflect the level of service that was promised or paid for.
I contacted the company last week to address these concerns and expected a prompt resolution. Instead, days later, I am still waiting for meaningful accountability or a satisfactory response.
At this point, I do not believe I should be charged for this service. The work I specifically requested was not completed, property damage occurred, and basic cleaning tasks appear to have been missed. This experience has been extremely frustrating and disappointing, and I cannot recommend this company based on the service I received.”
“Yvonne and Suzette cleaned our house and they did a fantastic job. What is impresive is they responded to customer requests, and will detail items when you request it particularly when the item is not listed in the checkoff sheet they carry. Their work saved me my energy so I could be a caregiver to my wife. Thank you for the service!!”
“Adriana and Diana have been cleaning my house for several years. I am in the Boulder/Longmont area. I love it and I love them. I can relax and know that I will have a clean house when they leave.”
“Worst cleaning service ever.
Do not use.
They lie on the phone and give a rate and then charge double because they send two people instead of one.
When I phoned to ask why, they said they were charging me double because I would not continue to use their services.”
“Worst cleaning service ever.
Do not use.
They lie on the phone and give a rate and then charge double because they send two people instead of one.
When I phoned to ask why, they said they were charging me double because I would not continue to use their services.”
“We used Molly Maids of Edmond last weekend to clean one of our rental properties in Oklahoma City that was really dirty. The two maids that did the job were Angela and Maria. They did an excellent job. I will give them both a five star rating. We will gladly use Molly Maids again and hope we have these two Maids, Angela and Maria again as well.”
“Continue to be happy with my cleaning team, Julita and Gloria. They are both “Top of the Line”.
There is nothing nicer than walking into a clean home. They continue to be consistent in their thoroughness in cleaning my home and I am comfortable knowing their dependability and honesty.
I would recommend them to all.”
“It had been a while since I had my house cleaned so a deep clean was in order and I reached out to Molly Maid for said work. Once again, Molly Maid did not disappoint!! Andrea and Shelley were the cleaners, and they could not have done a better job. They were professional and efficient and paid attention to the details. For me, that makes all the difference. They were kind, courteous and followed instructions explicity. And...they were friendly and great with my cat (which is super important to me) and got the job done. I was pleased with the outcome and highly recommend thier services. Thank you!”
“We've been working with Molly Maid for a few months now, and every time we're THRILLED with their work!
Today we had 2 new cleaners - Jordan and Jasmine & they were wonderful. Not to mention they were on time, friendly and very personable 😊
I opened up my door today to a sparkling clean home HOORAY MOLLY MAID!
I'll be looking forward to my next cleaning, much thanks!”
“Nataliy and Sandra (team 31) always do a wonderful job making sure our home is clean and spotless. They are friendly and work very efficiently. We look forward to seeing them every couple of weeks.”
“I had a great experience with Deanna and Val! Sweet, professional women with amazing service… Cleaned (and helped me organise my million trinkets) swiftly and thoroughly - 6 stars, if I could!”
“I’ve been using Molly Maid for several years now and love them, especially my team, Yanet and Martha! Thank you for making my home so clean and welcoming!!!”
“Erma & Tsh were great. They started with a deep cleaning a month ago and at today’s monthly cleaning it actually still looked great! Would highly recommend as I cannot do the bending and reaching to clean comfortably anymore. They are friendly and professional.”
“We have had Molly Maid for a couple of years now and have different cleaning teams. We now have team 5 and they are the best! They are hard workers and very sweet. We enjoy them each time they arrive!”
