“Team # 5- Lorena and Teresa did a wonderful job cleaning my home today. I was so pleased with them I inquired about how to book them for more cleaning projects in the near future.
Thank you so much for your professionalism.
Rachel”
“We had Ashlyn and Dawn clean our home. They did a great job and I was extremely happy with their work. I will definitely use this service for any future cleaning service.”
“I'd had a rough couple of weeks physically so my place had an air of pain throughout. Team #7 came in and transformed the apt back into my home I have loves in a less than an hour.very Back in the day I used to clean; I know a clean home when I walk in. Team #7 is to be commended for one of the best cleans I've had in years! Thank you!”
“Compliments to Team 5 (Araceli and Terezan). They do an outstanding job in cleaning my house, especially my hardwood floors. They are very friendly and professional.”
“Jen and Bree Team 4 DID A BEAUTIFUL JOB I would give them more then 5 stars if I could I am soooooooo happy with the results what a nice feeling to have a clean house”
“I just started using Molly Maids. I was very pleased with the results for the first time cleaning. The house not only smelt fresh but was very clean.”
“I had molly maid come to my house as it needed a deep clean the girls were so friendly,polite and professional they worked there socks off I was VERY pleased and I will definitely be having them back thanks molly maid”
“I was very happy with Molly Maid for eighteen years in an apartment and since 2021 in my house…until July 2025 when the London franchise was taken over with new owners. Since then, my team has never arrived when scheduled and after agreeing to a different day and time several times, they wouldn’t arrive and when I’d phone I’d be told they were out of town on a four hour clean. I felt that they no longer valued me as a client. I’m trying another company as I could no longer deal with their haphazard scheduling.”
“Team 3 have been cleaning my house for awhile. They are responsible, thorough, trustworthy, friendly and do a wonderful job! I love coming home to a clean home!
The company has always been helpful when I had to reschedule. They are always very professional when I call.”
“We specifically hired Molly Maid for a move-in clean and were charged over $600 for a job that was barely done. A move-in clean is supposed to be a deep, thorough service, and what we got was the opposite. The cleaners were at our house for a very short time, and it was immediately clear they hadn't done the job we paid for. They didn't even clean the floors in the basement, despite us explicitly requesting that all floors in the house be done. My roommate and I had to spend the following week cleaning what they were paid to do.
When we contacted them to come back to finish the job, they insisted they would have to charge us again. After we realized it would be easier to just clean ourselves, we reached out to request a refund or even a partial discount for the incredibly poor service. They have completely ghosted us and have not responded to any of our messages. This was a complete waste of money and a huge disappointment.”
“Molly Maids performed a move out service. They only clean half of the refrigerator.They do not clean the freezer area and it does not state it on their website. Office staff is very rude.”
“Molly Maids performed a move out service. They only clean half of the refrigerator.They do not clean the freezer area and it does not state it on their website. Office staff is very rude.”
“Molly Maids performed a move out service. They only clean half of the refrigerator.They do not clean the freezer area and it does not state it on their website. Office staff is very rude.”
“Unprofessional- I inquired about their services and of course they called 2-3 times a day until I finally booked a cleaning through their text AI. I was away for the weekend and left my key with the concierge for them to pick up and have it cleaned before I returned from vacation Monday morning. I received a text that morning saying “thank you for choosing Molly maid for your special occasion cleaning….!” I come home and NO CLEANING WAS DONE. They never called or texted to cancel, NOTHING. I just came home to the same place I left. Of course when they wanted me to book they called me a million times but when I voiced my disappointment and concerns nobody called me back, didn’t offer me anything, just silence!! Unprofessional and terrible service!”
