“I would not recommend using Molly Maid. My experience was very disappointing. The cleaning was inconsistent and often only done superficially. Areas that were included in the quoted price—such as bathrooms, light fixtures, and baseboards—were not cleaned as promised.
When I raised my concerns, management was unwilling to work with me to resolve the issues. For the amount charged, I expected much better quality and customer service.
Overall, the service was not worth the money, and I was frustrated by the lack of accountability. Based on my experience, I would not use Molly Maid again.”
“I would give Molly Maid a zero if possible. Did not do a bed, broke a family heirloom of a ceramic piece hand made by my 92 year old mother. Happy Mothers Day to me. I asked for a supervisor- none available. I am in tears over this irresponsible cleaning company- I also want a call back from the CEO since nobody cares when I call.”
“We have been using Molly Maid for over 4 years. We are very pleased with their service. The professionalism and quality of service is excellent Highly recommend the business”
“I’m not the one to complain very often, but I have to be honest. Do not use. Molly Maid. This company is a joke. I live in a 1000 foot square-foot apartment the company proceeded to come first time around and they completely didn’t do a good job whatsoever. It was almost like they did a partial cleaning for them to charge me and then I have to call for a second team to come out and do the same exact job because they didn’t do anything whatsoever. There were spots that were missed and not even cleaned. There were spots that weren’t cleaned in general, including the bathtubs. After reading reviews, it’s pretty consistent thing that they come to a partial cleaning and then try to charge you for a full cleaning after the second team comes. I was speaking with one of the team members and I was completely hung up on after trying to work something out. I am more than happy to pay for people’s time but not for a scam. Do not use Molly maid.”
“We are extremely pleased with Molly Maids of Cary. The team that they send to us always arrives on time and does a completely thorough job of cleaning our house. I might add that our home is large and not easy to clean, but the team always leaves our house gleaming. They are friendly and courteous, and they respect all of our possessions, putting them back where they found them. We love our ladies, Magaly and Maria, and look forward to seeing them each time. We highly recommend Molly Maids of Cary. Expect a thorough job of cleaning your home each time.”
“Horrible! Rush through and spot clean. My bathroom floor and bathtubs have been dirty after they were here and I purposely left spots on floors and bathtub to see if they’d clean and they did not! They use vacuum on vinyl flooring and just run a mop over floor with no effort whatsoever. They miss spots around toilet and near cabinets all of the time! I don’t use my garden rib, but it still needs cleaned, yet they don’t! I’ve complained many times to no avail. Sent pictures. I’m always told it will be addressed, yet the crew that shows up is unaware of anything. They are in and out in under a hour. Time to look for a new company!”
“I have sold my house and wanted to get it professionally cleaned. I called Molly and they set me up with Nancy and Marissa. They told me that they would be at the house by 1:30 PM and they actually called me to let me know that they would end up showing up closer to noon. They come in and in about 3 1/2 hours cleaned a five bedroom home top to bottom. Nancy and Marissa did a phenomenal job in making the house look amazing! I could not be happier with the service and with the job that they did. If you are in the Cole Harbour area and need a couple of young women to do an amazing job cleaning your home, Molly made is definitely the company to call and look for Marissa and Nancy.”
“Team #8…Araceli and Christina
These gals are great! They are friendly and efficient! I love that they take great care cleaning my home! They arrive and begin their time…it’s amazing to see how well they do their work! Thankful and appreciative homeowner!”
“We have been using Molly Maid for many years. That includes several remodels of our home. Our team is currently Jenny and Guadalupe. Guadalupe has been with us for the entire time. They have done an amazing job for us. They have graciously adjusted to needed changes on schedules or duties.”
“I am not sure of the team number but Tamisha is the team leader. They have been cleaning every two weeks for me for the last two years. I have been extremely pleased. They are efficient, prompt, and thorough. Giving them my highest recommendation.”
“I would like to complement Team 12, Yosme & Deni, they cleaned for me today and did a super job, were efficient, friendly and hard working. I appreciate their help.”
“We are in our 80’s and it is impossible to maintain our home by ourselves. We have Julita and Gloria in every two weeks.
They are a tremendous help. They are always here on time and do a very good job. When they first started working here I told them a few special things I needed done and they always were pleasant and kind and complied with my requests.
Once they enter the home they go right to work and get everything taken care of in the afforded time.
They are honest and respectful of all our belongings.
Molly Maid is reliable, if Julita of Gloria is off for any reason, Molly Maid sees to it that we have a full team. Sandy, has on occasion, joined the team to clean my home and she too did an excellent job.”
