“The job was not completely done properly. Areas were missed comments made by staff disrespectful absolutely not worth the money that you’re spending being charged for jobs. That were not complete. Will definitely never use them again. I’m sorry that I did in the first place.”
“Team number 12 Tina and Jasmine.. They are so professional.My home always looks amazing when they finish. I would definitely recommend them for any home cleaning.”
“Actually the staff of molly maid ptbo and kawarthas are amazing and really good. Its the owner extremely abusive mentally and emotionally. Dishonest and disorganized. She just doesnt abuse the staff but the customers and if they have complaints and concerns im amazed she has any business and eventually run out. If there is a complaint its usually on the prices quoted and the bills people recieve and I have seen it myself in a management role in the company. She doesnt care she feels like she is better then everyone im amazed by this women. She once told me her mother was a narcissist and im gonna say apple doesnt fall far from the tree on that one. I feel bad for the staff that have no choice but to kiss her butt so they can keep there jobs.”
“I will never use molly maids again. What a complete disaster. They never show up on time, the office staff is very difficult to contact. The only way to contact Molly maids is by email. I will be reporting this to the better business bureau. Molly maids told me one price but then when the at the end of the job they tried to charge almost double what they originally quoted me. When i showed them the confirmation text with prices they blamed the miscommunication on a new manager. That should not be up to me to cover your mistakes. Molly maids was the worst experience.”
“My one woman team Maribel is the best. She is friendly and thorough with great work ethics. This is the second time she has come to clean my home and I will definitely request for her to come back. Thank you Molly maid.”
“The Molly Maids come once a month to clean my home, and they do a fantastic job. But more than this, the ladies who come are always so polite, smiling and friendly.
Also, the people I deal with on the phone are very friendly and helpful.
Good company.”
“My team number 6 Jena and Leda are awesome 👏🏼. They are the best team in the world. I have been a customer for a little over a year now. Have used other cleaning services and have never had the service I have with these two fabulous girls. I have said and I mean it with all of my heart, if I lose Jena & Leda Molly Maid loose me. I cannot say enough about the service Jena knows my house like the back of her hand never a question. I just love to open the door and walk into the fresh feeling of the cleanliness the girls leave in my home.
Thank you Jena & Leda for the fabulous service you provided. My husband and I sure appreciate you both.
Thank you Molly Maid for having the wonderful service you have.
Eleane Hall”
“Team 4 from Valparaiso did a great job cleaning our home! Both Jess and Natalie were very friendly and worked hard while they were here! I appreciate the help!”
“I have been using Molly Maids for about a year now. During that time Kirsty and whoever is with her have done a really good job. I am very happy with the serv”
“For the second time in a row, did not arrive within the time slot promised which created significant problems having to arrange for the dog and husbands hours. Never called to confirm or acknowledge they would be late. Very disappointing. The one time they did clean, they charged more than expected, although they did call to say they needed 45 more minutes.”
“My wife contracted with Molly Maid of North Scottsdale, Ahwatukee, and Gilbert years ago, and they have servicing our house ever since. They always do a thorough and professional cleaning. Well, my wife has just recently died. The house was full of our seven children and numerous grandchildren who came for her funeral.
Today, Maria Elena arrived with a new girl, Alondra. They were every bit as professional and efficient as they have always been, but it was such a comfort for Maria Elena to return to our home. She made certain that all was up to my wife's standards before they departed.
These women worked hard and quickly from the minute they arrived. I cannot sing their praises too much. They were a blessing to a tired old man. The house stands ready for the next visitors.
Glenn, west Chandler”
“Frustrating Experience – Overcharged with No Billing Transparency
I hired Molly Maid of Pierce, Thurston & South King Counties for a deep clean of my rental property before moving out. They quoted me 2.5 to 4.5 hours at $165 per hour but ended up charging the full 4.5 hours, totaling $748. This seemed excessive considering the home’s condition—appliances and cabinets (other than fridge) had already been cleaned.
When I contacted them for a breakdown of the charges, they were unable to explain what was cleaned. The lack of transparency in their billing process left me feeling taken advantage of. Up front I told them that the house had been cleaned previously and I did not want them to clean already cleaned items however, they still cleaned everything.
I wouldn’t use their services again and encourage others to be cautious. In my experience, the pricing felt more focused on hitting the maximum quoted time than on aligning charges with the actual work completed.
I have photos and video of what the home looked like prior to them cleaning, however they were not willing to lower the price.”
