“They sent two women who hardly spoke any English to clean my son’s house. They did a terrible job and on top of that left a foot print on the kitchen floor. Will definitely not be using them again. Extremely dissatisfied! We called complained and sent them photos. They wanted to send the same ladies the next day. We declined, that’s how bad it was.”
“I want to thank Makayla and Brandi for doing a fantastic job on our house. We have been sick and they were very sensitive to our needs. They were friendly to my autistic son and pet friendly. Thank you!!!!”
“Had my deep clean. First time. Excellent!!. Got a flat rate per time, so dont know how anyone could complain they are asking for extra money. If that happens to me, I would definitely make sure they would not come back.”
“Team 3 consisting of team members Damaris, Odelsi and Wemberly did a great job cleaning my apartment on July 7. Their attention to detail, organization and overall professionalism was commendable. My place looks much better thanks to their hard work. Great job!”
“I was very satisfied with the work of two Molly Maid cleaners this morning. They cleaned a bedroom, a bathroom, a sun room and the flooring of our dining, living rooms, kitchen and hallway. They did a good job and I highly recommend Molly Maid.”
“Molly Maids has exceeded our expectations each and every time we get our monthly cleaning. Before the team comes, we learn which members are coming and are given a window of time before their arrival. They are always prompt, courteous and thorough. Our floors shine, lanais are spot clean, furniture, bathrooms, living room, sunroom, bedrooms and kitchen are spotless. We recommend them highly above other cleaning services in the areas. David and Ellen”
“Christina and Gladys are hard-working and diligent. Yes, the service is expensive, but this is worth it for occasional deep cleans and detailed work. I'm very happy with this specific team and recommend them.”
“Called Molly Maid in Webster TX. 281 815 4021. Said needed $60.00 up front before cleaning and wanted credit card for payment before scheduled appt.
Is this correct. Others I have spoken with said was not required of them.”
“First they know nothing about cleaning good furniture. Also they are very destructive
to your home. Partly because I think they have been told to get the job done as fast as possible. As I have learned the homeowner is on their own to pay for any/all damage done.”
“Avoid Molly Maid of Greater Miami. I booked a 1-bedroom apartment cleaning for $280 with a confirmed arrival text window of 10:00 AM – 12:00 PM.
They completely failed to respect my time:
• 12:09 PM: I had to call them. They told me they would be there close to 1:00 PM.
• 1:02 PM: Received a text saying they were still 35 minutes away.
• 1:36 PM: Called again to cancel because I had work commitments. They claimed they were "10 minutes away" and offered a $25 discount.
Because they were over an hour and a half late, I officially cancelled. Despite no services being rendered, they told me I had to pay an $80 cancellation fee. To make matters worse, they went ahead and charged my credit card $85 without my authorization.
Charging a customer a punitive cancellation fee when the COMPANY breaks the arrival window is completely unacceptable. I am currently disputing this unauthorized charge with my bank and have contacted corporate. Save yourself the headache and hire a reliable service that respects your time.”
“This was my first time using molly maids I'm very pleased with team 6 in naples they took there time and cleaned everything spotless thank you team 6 for your professionalism”
“I rarely leave negative reviews, but my experience with Molly Maid was by far the worst cleaning service experience I have ever had.
Before the appointment, I clearly communicated multiple times—on different days—that my top priority was having the carpets steam cleaned. I left my steam cleaner available for use and even purchased and left the cleaning products on the counter specifically for that purpose. When I returned home, none of the carpets had been steam cleaned.
The problems didn't stop there. During the cleaning, a large section of plaster was knocked off one of my walls, leaving significant damage that my apartment maintenance team will not repair at no cost. I also have before-and-after photos showing that my kitchen floor was not properly mopped, despite that being part of the service I paid for.
Because I have security cameras in my home, I am able to verify what work was and was not completed. The condition of my home after the visit did not reflect the level of service that was promised or paid for.
I contacted the company last week to address these concerns and expected a prompt resolution. Instead, days later, I am still waiting for meaningful accountability or a satisfactory response.
At this point, I do not believe I should be charged for this service. The work I specifically requested was not completed, property damage occurred, and basic cleaning tasks appear to have been missed. This experience has been extremely frustrating and disappointing, and I cannot recommend this company based on the service I received.”
“Yvonne and Suzette cleaned our house and they did a fantastic job. What is impresive is they responded to customer requests, and will detail items when you request it particularly when the item is not listed in the checkoff sheet they carry. Their work saved me my energy so I could be a caregiver to my wife. Thank you for the service!!”
