“Today Molly Maids cleaned our ome in Green Valley, Az.
The two women where extremely competent and did an amazing job.
They were the best cleaners I have ever had!
They will be our go to cleaners from now on!”
“Anonymous….I have used Molly Maid for a number of years. The cleaners are efficient and arrive on time. I think they do a thorough job most of the time. I use team 1. Betty and Caro.”
“Cindy and Darlene did a great job. They did a deep clean. I did have my house cleaned once a month by another lady.
But she moved. It’s nice to have cleaners to come in and help you out. It really is expensive. That’s my only complaint.”
“This was my first time using this Cleaning service. I asked for a deep Spring Clean.
The lead cleaning lady Chrissy was very unprofessional and lied about cleaning areas specifically asked about. She missed several areas including the baseboards . She also did not clean up after cleaning the specific area I asked for. The Manager Rebecca gave me a $25 discount and charged $258 after the discount. It's definitely not worth the price as she refused a redo for the missed areas. Poor service and no accountability. They justify their actions by falsely accusing me of being disrespectful to their cleaner. If that was the case She wouldn't have stayed on to finish the clean. In my 20 year of having cleaning services no one has ever accused me of being disrespectful. It's hard to believe she is telling the truth especially after she already lied to me about the cleaning she said completed. Also it wasn't just the vents and the stove oven, she did not clean all of my baseboards, part of the living room. So hod do they justify giving a discount just because they missed a vent!!!! Dishonest company. I would not recommend them at all.”
“Yadira and Yolanda have been my cleaning ladies for the last year and I am very happy with the service that they provide me. It makes me feel good to know my apartment is clean after they are done working. They are both pleasant ladies and very willing to do anything that I ask.”
“Team Maria and Mildred, from Molly Maid, West Denver, worked hard and made everything spotless, especially in the dirtier move- out areas such as fridge, bathrooms (especially toilets), and all floors/carpets after 2 big dogs in residence. All touch surfaces and floorboards were cleaned and sanitized after 5 years of residence by 2 untidy messy guys. Maria and Mildred did a very good job. I was very satisfied with their hard work. Thank you!! Muchissima gracias!”
“They do not reply to text messages. I don't want to talk on the phone, they send you an initial text message saying they can answer any questions, you ask questions and they never reply, ever!”
“Our Molly Maid Team of King of Prussia was #5 Daniela and Laura, they were professional, punctual and reliable. We used them for a clean out. These ladies were efficient very attentive to deep cleaning all surfaces. They went above and beyond expectations. Would definingly recommend this fantastic team.”
“I never used this service before, I called asking for a deep cleaning. I was disappointed I fully expected the use of hot soapy water to clean floors and baseboards, all I got was swiffer. I could do that. I have a 3 bedroom 2 bath house 2 rooms didn’t need any cleaning I was charged a lot of money what was I thinking that I expected a fresh smell and no dust left behind. Mirrors had streaks, stove top was still streaky and a window in my kitchen was left with spots. I’m sad to say I won’t use Molly Maids again.”
“We arevery satisfied with the quality of work that was displayed by Lulu and Glenda and their efficiency, they were not messing around, we will be asking again for their assistance ...”
“On the first appointment, a young lady came, and I walked her through my condo. She told me what they do and do not do. The only thing I asked was about the sliding glass doors and the tracks. She not only said that they would do that, she wrote it on the service estimate as well as the fact that I was quoted a price for 3 to hours--she said that it would probably be closer to 3.
Day one: (3 hours) They came, but did not finish the regular cleaning/wiping down, dusting etc.. and did not do the sliding glass doors. They called the next day, and they scheduled the team to return to finish.
Day two: (2 hours) They came and finish most of the work--not all--but the still did not finish all of the glass doors. A women called claiming that she was the owner called and said the there were misunderstandings (I have everything written down in the estimate) , but unfortunately, I was dumb enough to pay for the extra time, but the work was not completed. She had the nerve to ask me if I wanted to schedule a biweekly clean with them.”
“This cleaning service started off nicely, then the team changed, and the service was awful...dirty tub, uncleaned shower, sink uncleaned, floors cleaned with old mop that left residue. So, the mgr sent the "best team", and I was quite satisfied. I told the mgr. that I wanted that particular team for all future visits. I missed the next appt, and called to cancel, due to hospitalization. I had to call twice, leaving messages, because I received a text that they were going to show up. The following week I received a text stating that they would be on schedule. I spent time decluttering, stripping beds, removing waste basket trash bags, and replacing rugs, to prepare for them. When they didn't show up, I called, and was told that there was confusion, but they could come the following day. I told the lady that I had 2 doctor's appointments, and that cancelling my service, after receiving a text stating that they would be on schedule, was unacceptable, and poor business practices. Next, the lady tried to reschedule for Wed. I repeated that their error was unacceptable, and told her that unless "the customary team could arrive at any time today", that I would cancel my service with this company. She asked me to wait, and she would see what she could do, and call me back. She called back, and once again, tried to reschedule the appointment, making excuses for their mismanagement error. I explained that I was "done with her excuses", and would no longer use their company, and to not call me back. So, I was left with both beds without clean sheets replaced, as I had taken off the dirty sheets, and nothing cleaned, ALL DUE TO THEIR CONFUSION, AND POOR BUSINESS PRACTICES, WITH INCONSISTENT SERVICE QUALITY!”
“Yes I have Mollys come every 2 weeks Ashlyn and Savannah always come with a smile and are ready to get to the cleaning they do a great job and when they leave I have a clean house I’m a former Molly Maid myself and I know what should be done”
“Molly made team #24 Rose and Aeris did an outstanding job with initial visit to my new location. I highly recommend Molly Maids and this team for your cleaning. Both were very pleasant and courteous. I requested this team for my future monthly cleanings. Molly maids are nothing but exceptional.”
