“The ladies were very kind, professional and pleasant. However, I had to remop my hardwood floors downstairs. They did forget to mop the living room. They cleaned the baseboards and window sills very well. I guess next time I need to be more specific. Upstairs, the only thing cleaned was the master bath. They were here for 4 hours and at $120 per hour it had to end. I hope next time I can get a bit more done. Haven’t checked my oven or microwave yet. Hope it’s done. I will use Molly maids again. Just being more specific to my needs I suppose.”
“I love the job the maids do
BUT, I cannot get management to take seriously my repeated complaint. They unplug things, lamps, alarm clocks, electronics with stored programs.
There is a simple solution. Have notes for each client and have a policy that employees must read notes.
Instead of the good feelings of a clean house and often a pleasant interaction, I often feel the annoyance that my complaint has yet again been ignored”
“I've been with Molly Maid several years and have had mixed experiences, some good some not so good. However, this new management seems to be much more focused on what matters, good customer service! Today for the first time, I received a quality check from Ms. Debra and that was nice, but before she even showed up to check the cleaning ladies Kalya & Jade where doing a great job and they were kind and respectful. They left my home clean and comfy. Thank you, and I hope to continue to get great service in the future!”
“3 person team of Veronica, Hannah and Nova were early, went right to see work and did good job of surface cleaning. They even went back to redo wood blinds
I would like se team again. Very friendly”
“Linda and Sara RT# 18 they do an excellent job .Rooms are well dusted and floors and tiles are well cleaned. Have had Molly made for years. Would recommend them highly.”
“I was very happy with the service the team provided in our home today. The team was very cordial and listened very well to given instructions. Tasks were done efficiently within time frame. Thanks for a job well done.”
“I had Molly Maids for @10 years & different teams. I was happy w/ most of the teams that clean my place, until the last team, Team 4, Lupe & Sara. All the previous MM teams cleaned my place for almost 1 ½ hours (I live in a one-bedroom, one-bathroom condo) With this last team, whenever they come, they only work less than 45 minutes! Recently, I did a FULL clean MYSELF to see what NOT is getting clean well. WHAT I SAW, I was VERY UPSET! Just a few examples: The INSIDE OF THE TOILET & around the toilet were not clean hardly at ALL! The KITTY CONDO was never got clean, so I was always doing it MYSELF! The floors used to get mopped by MM until this last team. If they ever DID mop anything, it was only @¼ mopped! (½ as...ed!) Any small garbage cans used to get wiped down until this last Team 4. They just take out the little garbage can bag, but leaves all the dust inside the little cans. Last time Lupe & Sara, Team 4 did not sweep or vacuum the front door mat or the work-out mats or the kitty's floor mats by his food & water. (The other MM people DID all that because they all stayed TWICE AS LONG as THIS last team I have been having. I feel my husband & got screwed w/this last team. I feel Vinny Kane & I, Elizabeth Stuckel should get a ½ discount for all the times' Team 4, Lupe & Sara, did our place, since they were here only ½ as long as all the previous Molly Maids. I am SAD that Vinny & I gat scammed a little.”
“This was the first time I've ever used a professional cleaning service to clean my home, and I'm so glad I went with Molly Maid to get the job done. We're hosting a Christmas party on the 19th of December and needed my home spic and span. I was lucky to have Ashley and Brandie on the job. They did a remarkable job and they're attention to detail was immeasurable. Great job ladies!!!! Thank you for making our home clean and beautiful. Definitely will utilize Molly Maid again and will certainly refer to as many people as possible.”
“I like the service of Jenny and Maria R. Very clean and organized. They improve their service based on our feedback. I would surely recommend their service.”
“Porsche and Danielle, team 8, did a great job cleaning. The detail work was very appreciated. I felt like I got my monies worth and I haven't felt that with the last couple of cleanings.”
“Both ladies were very professional and did what I asked. No complaints. They focused on bathrooms and kitchen and these rooms were unrecognizable and clean when they finished. I’m happy with the results. 1st time cleaning. Chris & Kali”
“HORRIBLE!! It was a terrible experience. All they care about is the money. I made a bad decision to go with them. The cleaning team cleaned my 3 bedroom, 2 bath house in less than 30 minutes. They came for 5 times after the initial cleaning and each time the work was less than the time before. NEVER agree to the coupon of $100.00 off. I had to pay this after five times of their coming. This company is clever in the way they set up their business and the service is VERY expensive. It was very foolish of me to waste my money and time on them. I cannot begin to say how disappointed and expensive to get away from them that this experience has been. Do not use this company.”
“Rosa and Maria's did a great job cleaning my home. I would certainly have them back the next time I call Molly Maids Naperville-aurora. Very pleasant and efficient.”
“Team 8 always on time, email day before confirms the time of arrival. They get right to work and leave the house fresh and well vacuumed. Would like a bit more under the beds vacuum and into the closets for dusting shelfs and a vacuum of the floors in closets. The bathrooms are done very nicely. Kitchen looks good, floors damp mopped. Wish they did windows too!”
“Mindy and Haley cleaned an apartment for us. It had not
been cleaned for years. They did a great job! They deep cleaned the problem areas and have super personalities.
I would highly recommend them and Molly Maid.
SVDP”
